Job#: 3056433 Job Description: IT Support Specialist (Contractor)
Location: San Francisco
Contract length: 6 months rolling
OverviewAbout the Role
We are currently seeking an IT Support Specialist (Contractor) for our client's IT Team. This position is an in-office flex role supporting the San Francisco office, along with remote support.
This role will be responsible for providing exceptional IT support to employees across the organization and office environment. This is an opportunity to work with the latest technology, grow your technical expertise, and have a meaningful impact on the success of the product and company.
Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Mauncho Ogega at
About the Team
The IT Operations and Services team consists of IT Support, IT AV, IT Logistics, and IT Executive Support. Together, the team ensures that the support experience across our client is maintained at the highest level.
This includes providing a great user experience through employee-facing IT support, ensuring computers and equipment get to the right place at the right time, and maintaining accurate inventory to support a growing user base.
About the Job
- Provide IT support to our client's employees through in-office and remote support via the ticketing system
- Serve as a point of contact for IT Support while collaborating with the AV, IT Engineering, and Workplace teams
- Assist with onboarding new hires, including hardware deployment, equipment setup, and administration of the SaaS application portfolio through the SSO tool
- Coordinate with the IT Logistics team to maintain accurate in-office inventory
- Provide support for key software platforms, including Gmail, Slack, Okta, and Zoom
- Troubleshoot and support macOS, ChromeOS, and Windows
- Become familiar with all aspects of the IT environment to help support, maintain, and scale it
- Assist in keeping the knowledge base and documentation up to date
Preferred Qualifications
- 2-3 years of experience with help desk support and customer service
- Strong understanding of macOS, Windows, and ChromeOS operating systems
- Good understanding of AV systems, including Zoom and Google Hangouts
- Friendly, service-oriented personality with an interest in teaching and helping others
- Strong communication skills and the ability to work effectively with a variety of people and personalities
Minimum Qualifications
- At least 2 years of experience with help desk support and customer service
- Familiarity with macOS, Windows, and ChromeOS operating systems
- Resourceful approach to problem-solving and independently researching unfamiliar issues
- Passion for technology and delivering excellent customer service
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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