Job#: 3044236 Job Description: Onboarding Advocates
Location: Remote
EXT Working Schedule | Date & TimeMonday-Friday
- During CXA:
- After CXA:
- Monday-Friday - 8:00-4:30 pm MST
- PST: 7:00 am- 3:30 pm
- MST: 8:00 am- 4:30 pm
- CST: 9:00 am- 5:30 pm
- EST: 10:00 am- 6:30 pm
Role Overview
As a core member of the Benefits Onboarding team, you will be responsible for setting up customers with their health benefits while providing a delightful experience. You will guide them through a complex process, provide timely information, and keep all the moving parts running smoothly. You will help employers get group benefits for the very first time and continue to make important benefits decisions on an annual basis.
Key Responsibilities
- Oversee the entire benefits onboarding process from start to finish, collaborating with cross-functional teams to ensure timely delivery of benefits.
- Provide expertise in healthcare and benefits enrollment via written and verbal communication with customers.
- Work directly with customers to implement employee benefit packages specific to their needs.
- Provide guidance, support, and manage escalations with customers at key moments in their benefits journey.
- Manage multiple priorities using Salesforce and other technology platforms in your digital workspace.
- Be available for customers via phone and email to answer questions about the onboarding process.
Required Qualifications
- 2+ years of client-facing experience.
- Empathetic and customer-centric attitude.
- Excellent written and oral communication skills.
- Strong attention to detail.
- Skilled in problem-solving, dealing with ambiguity, and cross-team communication.
- Self-motivated and comfortable working collaboratively and autonomously.
- Ability to work throughout seasonal peaks.
- Adaptability to flex to other internal roles if needed.
- Embraces an ownership mentality.
Preferred Qualifications
- Healthcare, health insurance, or employee benefits experience.
- Experience with workforce tools such as Salesforce and Apple products (MAC)
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
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