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Change Manager
Organizational Change Manager
OCM
Prosci
ADKAR
Change Management
ServiceNow
HRSD
Generative AI
GenAI
Conversational AI
communication
training
enablement
Human Resources
Stakeholder Management
Retail
HR Service Delivery

Summary

Only W2 profile

Pleasanton, CA / San Francisco, CA (Onsite)

We are seeking an experienced Senior Change Manager to lead Organizational Change Management (OCM) for a large-scale AI-powered HR Service Delivery transformation. This role will drive end-to-end change strategy, stakeholder engagement, communications, training, and adoption for the implementation of Moveworks as the enterprise AI assistant across HRSD and ITSM.

Required Skills:

5+ years of Organizational Change Management (OCM) experience
3+ years supporting enterprise HR, ITSM, HRSD, or Employee Experience implementations
Strong experience with Prosci ADKAR or similar change methodology
Experience driving adoption of AI, self-service, chatbot, conversational AI, or automation platforms
Hands-on experience creating communications, training, stakeholder engagement, and change readiness plans
Experience with ServiceNow, Moveworks, Aisera, or similar platforms
Strong executive communication and stakeholder management skills
Experience supporting large enterprise or retail organizations is preferred

Preferred:

Prosci/ACMP Certification
Salesforce Marketing Cloud
SharePoint
HR Operations / HR Service Delivery
Retail or Consumer Goods domain

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Dice Id: 10110984
Position Id: 9033661
Posted 1 day ago

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Bob McLauchlan

Recruiter @ DPP Tech, Inc.

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Senior Change Manager

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Bob McLauchlan

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Senior Change Manager

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