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LHi Group Ltd

Job Details

Skills

Reporting
Recruiting
Durable Skills
Python
CHAOS
Startups
Communication
English
Disk Encryption
Artificial Intelligence
Critical Thinking
Conflict Resolution
Problem Solving
Management
Sales
Adobe
Salesforce.com
Apache Flex

Summary

Title: Senior Support Engineer

Reporting to: Wayne Tombo

Business need for the hire:

2 roles hiring for, 1 Americas (SF or Brazil) and 1 in APAC (India)
Need to maintain SLAs with current customer base

Wider team and where this role sits:

Working on the support team working with Wayne
4 others on this team currently
Urgency is due to handling volume

Essential skills required to interview a candidate:

Senior engineer (3-4+ YOE)
Startup background
Has worked on on-prem products
Experience with Python, fairly technical and has worked on platform-focused products
- On prem expertise is really important
- Someone strong in de-bugging, troubleshooting
Support engineer who just became Senior, or ready to move into Senior
Someone who thrives in chaos and startup life, needs to be able to prioritize and manage, uses good critical-thinking
- 50-60 hour week, startup grind environment
Ok with on-call rotation

Key Attributes:

Someone with good experience in ownership
Someone who is curious and interested in being a problem-solver
Someone who cares about what they do, wants to help people and customers
Good communication, team player
- Good English - will be on customer calls, 10-20% of the role is almost like an FDE, helping customers onboard and use the products
- Founders tend to like to see good schools - less important for this position but need to have a US degree
AI-native companies, infra-heavy companies

Questions to screen candidates:

Have you worked in this type of environment before? How do you prioritize?
- Looking for an ability to show critical thinking and problem solving skills
How do you handle when you have a commitment to a customer, but internal team has pushback on the customer requests?
How do you handle managing stress and a tough workload, how do you escalate?
What does a good/bad engineer look like?

Interview Process:

intro chat with Wayne (30 min)

Deep dive scenario base with Wayne (45 min-hour)

Technical interview with Krish (SF onsite interview)

Selling points of the role/company:

Gateway to use over 100 LLMs
Used by most of the enterprise companies (NASA, Adobe, NVIDIA)
Growing incredibly fast
YC company, raised seed round and hasn't raised another since because they are fully profitable
$14M ARR, 1M month over month
Scrappy, small team who is growing fast
Amazing product with lots of work needing to be done

Location:

SF
Can cover relocation but preference for SF

Salary:

120-170k base + equity, flex above for a rockstar
Can cover relocation costs (has done up to 15-20k in the past - preference for someone already here)

Benefits:

equity (no target range, depends on position)
401k program with 3.5% company match

Visa Sponsorship/Relocation package etc:

Yes on both

Ideal Start Date:

ASAP!!!

CV & Interview feedback

24 hours or less

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91115974
Position Id: Fkx03b57yIFJ
Posted 2 days ago

Company Info

About LHi Group Ltd

At Lawrence Harvey, we are dedicated tech recruitment specialists focused exclusively on the North American market. Our expertise lies in connecting top talent with leading technology companies, driven by a deep understanding of the dynamic tech landscape in the region. By concentrating on North America, we build strong industry relationships and navigate the unique challenges and opportunities within the sector. Our commitment to excellence and specialised knowledge ensures a tailored recruitment experience for both clients and candidates. Join us in redefining tech recruitment in North America, where innovation meets talent, and success becomes a shared reality.

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Senior Support Engineer

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Senior Support Engineer

LHi Group Ltd

Job Details

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About LHi Group Ltd

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