Abilash Ravindran

Role Summary: Act as the frontline expert solving user issues, managing escalations, and ensuring high availability of workplace technology, with a specialized focus on white-glove, discreet, and highly responsive support for C-level executives and VIPs both in-person and remotely. Responsibilities Incident & Ticket Resolution: Troubleshoot and resolve IT tickets related to applications, devices, access, and infrastructure via service desk, email, Teams, phone, and walk-up. VIP & Executive Su