Search Jobs | Dice.com

2 results (0 new)

Group by company

Product Manager – Integrated Customer Experience (ICX)

Spiceorb

San Jose, California • 5d ago

Easy Apply

Contract

Depends on Experience

Product Manager for ICX (Integrated Customer Experience)

Xyant Services, Inc.

Hybrid in San Jose, California • 5d ago

Easy Apply

Contract

Depends on Experience

Job Details

Skills

Product Manager
Integrated Customer Experience
ICX
contact center
customer care technologies
CCaaS platforms
Amazon Connect
Genesys
Ring Central

Summary

Job: Product Manager – Integrated Customer Experience (ICX)
Location: San Jose, CA - Hybrid

About the Role
We are looking for a Product Manager – Integrated Customer Experience (ICX) to help define, deliver, and enhance customer and agent experiences across phone, chat, and contact center platforms.

This role will focus on CCaaS solutions, emphasizing Amazon Connect, and require close collaboration with Business, IT, Engineering, and Operations teams in a fast-paced, enterprise environment.

What You Bring
• 6+ years of IT experience, with 4+ years as a Product Manager.
• Experience supporting contact center or customer care technologies (phone, chat, chatbots, AI, Email).
• Hands-on experience with CCaaS platforms, preferably Amazon Connect (Genesys, Ring Central or LivePerson a plus).
• Strong experience writing user stories, functional requirements, and acceptance criteria.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91109480
Position Id: 9075804
Posted 5 days ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Shravan Bachhali

Recruiter @ Spiceorb

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Hybrid in San Jose, California

•

5d ago

Role : Product Manager for ICX (Integrated Customer Experience) Location : San Jose, CA (Hyrbrid) Duration : Long Term Contract Job Description: Product Manager Integrated Customer Experience (ICX) / CCaaS What You Bring 6+ years of IT experience, with 4+ years as a Product Manager. Experience supporting contact center or customer care technologies (phone, chat, chatbots, AI, Email). Hands-on experience with CCaaS platforms, preferably Amazon Connect (Genesys, Ring Central or LivePerson a plus)

Easy Apply

Contract

Depends on Experience

Product Manager with Customer expereince

Hybrid in San Jose, California

•

4d ago

Job Description: Product Manager Integrated Customer Experience (ICX) / CCaaS About the Role We are looking for a Product Manager Integrated Customer Experience (ICX) to helpdefine, deliver, and enhance customer and agent experiences across phone, chat, and contact center platforms. This role will focus on CCaaS solutions, with a strongemphasis on Amazon Connect, working closely with Business, IT, Engineering, andOperations teams in a fast-paced, enterprise environment. What Youll Do Act a

Easy Apply

Contract

65 - 75

Product Manager

San Jose, California

•

Today

Job Title: Product Manager Location: San Jose, CA Contract: Long Term Job Description: We are seeking a dynamic and experienced Product Manager to join our team, focusing on thetransactional Sales and Support technology domain. The ideal candidate will have a strong background in product management, with a specific emphasis and track record on leveragingAI (both Generative AI as well as Agentic AI)to enhancecustomer experience and drive business growth. Key Responsibilities: Product S

Easy Apply

Third Party, Contract

$55 - $60

Product Manager (Licensing, Entitlements, and Subscriptions) | Santa Clara, CA (Hybrid)

Hybrid in Santa Clara, California

•

14d ago

Were Hiring Product Manager | Santa Clara, CA (Hybrid) Looking for a seasoned Product Manager (12+ years) who brings strong technical expertise and proven experience in: Licensing, Entitlements, and Subscriptions MUST HAVE Customer Experience (CX), Customer Success, or Support GTM functions like quoting, evaluations, and trials Building enterprise-grade applications Hands-on skills in SQL, APIs, and working with data Strong AI background and people management experience Location: Santa C

Easy Apply

Contract

65 - 70