We are looking for Senior M&A IT Onboarding Support Engineer - Remote / Telecommute for our client in San Jose, CA
Job Title: Senior M&A IT Onboarding Support Engineer - Remote / Telecommute
Job Location: San Jose, CA
Job Type: Contract
Pay Range: $25.00hr - $30.00hr
Job Overview:
The M&A IT Onboarding Support Engineer will provide remote Hands and Eyes and end-user computing support for employees transitioning from another organization into the organization s IT environment. The engineer will assist users with onboarding existing MacBook Pro and Windows laptops into the environment, including device enrollment, application configuration, operating system troubleshooting, reimaging, and post-onboarding validation. This position requires a strong Deskside Support / End User Computing background with excellent customer service, communication, troubleshooting, and multitasking skills. The candidate will collaborate with technical teams, project stakeholders, consultants, and support teams to deliver a smooth IT onboarding experience.
Primary Skills:
- Desktop Support: 5+ years.
- Windows: 5+ years.
- Mac OS: 5+ years.
- Migration: 5+ years.
Secondary Skills:
- Racking: 2+ years.
- Stacking: 2+ years.
Responsibilities:
- Provide remote IT onboarding support for employees transitioning into the organization s IT environment.
- Support users with existing MacBook Pro and Windows laptops from their previous organization.
- Guide users through endpoint onboarding and configuration activities.
- Ensure devices are appropriately configured and operational following onboarding.
- Deliver a professional and positive employee experience.
- Enroll supported laptops into AirWatch / Workspace ONE according to the organization s requirements.
- Configure client-specific applications using designated deployment tools.
- Verify required applications and configurations are successfully deployed and functioning.
- Troubleshoot device enrollment, configuration, and application deployment issues.
- Escalate unresolved issues to the appropriate technical team.
- Provide technical support for macOS and Windows endpoints.
- Diagnose and troubleshoot hardware, operating system, application, and configuration issues.
- Perform operating system reinstallation or device reimaging when required.
- Complete device enrollment following OS reinstallation or reimaging as necessary.
- Validate device functionality after remediation and onboarding.
- Provide remote technical assistance using approved support and collaboration tools such as Bomgar, Microsoft Teams, Slack, or comparable tools.
- Guide users through technical steps clearly and effectively.
- Support users with varying levels of technical knowledge.
- Maintain professional, customer-focused communication during support interactions.
- Escalate issues requiring specialized assistance to the appropriate support or engineering team.
- Participate in scheduled remote onboarding sessions as defined by the project.
- Support 3 scheduled onboarding sessions per day, with a maximum of 20 employees per session.
- Support unscheduled, ad hoc, and individual one-to-one onboarding sessions as required.
- Effectively manage multiple users and onboarding activities.
- Identify onboarding blockers and prioritize troubleshooting appropriately.
- Coordinate with project resources to maintain an efficient onboarding flow.
- Escalate issues that cannot be resolved during onboarding sessions.
- Collaborate with technical teams, consultants, project stakeholders, and other support teams involved in M&A onboarding.
- Coordinate troubleshooting involving endpoint management, applications, operating systems, connectivity, and other onboarding dependencies.
- Clearly communicate technical issues, troubleshooting performed, current status, and required next steps during escalations.
- Adapt to changes in onboarding requirements, processes, technical dependencies, and project priorities.
- Work independently while maintaining effective collaboration with the project team.
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Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
