Senior ITOM Engineer

Role Summary

Senior ITOM Engineer with deep expertise in IBM/Rocket ITOM report management tooling. This role is responsible for Product Admin report setup, configuration, and distribution data entry services within a large-scale enterprise infrastructure environment. The successful candidate will serve as the subject matter expert (SME) for ITOM reporting operations, ensuring accurate and timely report generation and distribution to key stakeholders.

Project Context

This position supports managed infrastructure services delivery for a major automotive manufacturing client. The engineer operates within IT Operations Management (ITOM) practice, enabling reliable and efficient reporting operations at enterprise scale. No direct reference JD match exists for this specific toolset; skill requirements have been sourced from stated requirements and closest available infrastructure JD structures.

Key Responsibilities

• Administer and maintain the IBM/Rocket ITOM report management platform, including system configuration, user access provisioning, and environment health monitoring
• Perform Product Admin report setup — defining report parameters, scheduling, formatting, and output routing
• Execute distribution data entry services ensuring accurate recipient mapping and delivery confirmation
• Troubleshoot report generation failures, distribution errors, and platform performance issues in a timely manner
• Collaborate with infrastructure operations teams to align reporting outputs with SLA and KPI requirements
• Document standard operating procedures (SOPs), runbooks, and knowledge articles for ITOM reporting processes
• Identify and implement opportunities to automate or streamline report setup and distribution workflows
• Provide mentorship and knowledge transfer to junior team members on ITOM tooling best practices

Experience

• 5-8 years of hands-on experience with IBM/Rocket ITOM report management tools
• Demonstrated experience performing Product Admin functions including report setup, configuration, and maintenance
• Proven experience with distribution data entry services — recipient management, routing rules, and delivery validation
• Experience working in large-scale, multi-client managed services environments

Technical Skills

• Strong understanding of enterprise IT Operations Management (ITOM) frameworks and processes
• Proficiency in IBM/Rocket ITOM platform administration and configuration
• Experience with report scheduling, output formatting, and automated distribution pipelines
• Familiarity with ITSM ticket management workflows and change advisory board (CAB) processes

Soft Skills

• Excellent attention to detail and data accuracy in report configuration tasks
• Strong written and verbal communication skills for cross-functional stakeholder engagement
• Ability to work independently in a fully remote environment with minimal supervision

Preferred Skills

• Familiarity with ITIL service management frameworks and best practices
• Experience with adjacent reporting and scheduling tools (e.g., Control-M, Automic)
• Knowledge of ServiceNow or similar ITSM platforms and integration patterns
• Scripting experience in Python, PowerShell, or shell for report automation
• Experience in automotive or manufacturing industry IT environments

Certifications Preferred

• ITIL v4 Foundation
• IBM Certified Administrator (relevant product line)

Experience Level

• Years of Experience: 5-8 years in IBM/Rocket ITOM administration
• Seniority Band: Senior Individual Contributor (JL8)
• Client Exposure: Large enterprise, preferably multi-national manufacturing or automotive sector