Job Title: SAP HCM / SAP SuccessFactors / Eightfold AI Technical Support Engineer
Work Location: Santa Clara, CA (Hybrid)
Payrate: $70-$75/hr
Minimum Experience: 5 years
Interview Process: Video/WebEx interview
In-Person Interview: Not required
Relocation Candidates: Considered
Position Overview
We are seeking a proactive, detail-oriented Technical Support Engineer with strong experience in SAP HCM, SAP SuccessFactors, and the Eightfold AI platform. The ideal candidate will have a solid understanding of HR systems, talent management processes, application support, and integrations across enterprise HR technology environments.
The candidate will provide end-to-end technical and application support, troubleshoot complex system issues, analyze data and API integrations, and collaborate with cross-functional teams to maintain the reliability and performance of integrated HR applications.
Hands-on experience with Eightfold AI modules, including Talent Acquisition, Talent Management, and Talent Design, along with SAP HCM and SAP SuccessFactors, is highly desirable.
Key Responsibilities
Provide end-to-end technical and application support for SAP HCM, SAP SuccessFactors, Eightfold AI, and related integrations.
Troubleshoot issues across SAP HCM functional areas, SuccessFactors modules, and Eightfold AI talent intelligence capabilities.
Support integrations and data flows between SAP HCM, SAP SuccessFactors, Eightfold AI, and other enterprise applications.
Analyze application logs, API responses, interface errors, and system behavior to identify root causes and implement resolutions.
Work with SQL queries to validate data, investigate discrepancies, support reporting, and perform data-level troubleshooting where database access is available.
Troubleshoot REST APIs, JSON payloads, integration failures, and data synchronization issues.
Support Eightfold AI modules, including Talent Acquisition, Talent Management, and Talent Design.
Assist with SAP SuccessFactors configuration, data validation, employee data flows, and integration-related issues.
Investigate HR data inconsistencies involving employee records, organizational structures, job profiles, candidate information, and talent management processes.
Collaborate with SAP functional teams, HR technology teams, developers, customers, and third-party vendors to resolve technical issues.
Monitor ticket queues, prioritize incidents based on business impact, and ensure compliance with service-level agreements (SLAs).
Perform root cause analysis and implement corrective and preventive actions to reduce recurring incidents.
Create and maintain technical documentation, troubleshooting guides, support procedures, and knowledge base articles.
Support system configuration, integration testing, regression testing, and deployment activities when required.
Independently manage technical issues from initial investigation through resolution, with minimal supervision.
Required Skills and Experience
SAP HCM
Hands-on experience supporting SAP Human Capital Management (SAP HCM).
Understanding of employee master data, organizational management, personnel administration, and HR business processes.
Ability to troubleshoot HR data issues, application errors, and integration-related problems.
Familiarity with SAP HCM data structures and interfaces.
SAP SuccessFactors
Experience supporting SAP SuccessFactors and its integration with enterprise HR systems.
Understanding of employee central data, employee lifecycle processes, and HR data management.
Familiarity with SuccessFactors modules such as Employee Central, Recruiting, or other talent management modules.
Experience troubleshooting data synchronization, interface failures, configuration issues, and application errors.
Knowledge of SAP integration technologies, such as SAP Integration Suite/CPI or OData APIs, is beneficial.
Eightfold AI
Hands-on experience with the Eightfold AI platform.
Understanding of the following Eightfold AI modules:
Talent Acquisition
Talent Management
Talent Design
Ability to troubleshoot platform issues, talent data discrepancies, integrations, and application behavior.
Experience supporting talent intelligence, recruiting workflows, candidate data, and related HR technology processes.
Technical Skills
Strong knowledge of SQL for data validation, querying, and troubleshooting.
Experience working with JSON data structures and payload validation.
Knowledge of REST APIs, API testing, and integration troubleshooting.
Ability to analyze application logs, error messages, API responses, and interface failures.
Experience with technical support, application support, production support, or enterprise application operations.
Understanding of system integrations, data mapping, data transformation, and data synchronization.
Strong analytical, troubleshooting, and problem-solving skills.
Ability to manage multiple priorities and work independently.
Strong communication, documentation, ownership, and stakeholder management skills.
Nice-to-Have Skills and Experience
Experience with HR technology, talent intelligence, recruiting, and workforce management platforms.
Familiarity with SAP Integration Suite/CPI, SAP BTP, OData, IDocs, or other SAP integration technologies.
Experience with SuccessFactors Employee Central and Recruiting integrations.
Familiarity with ticketing and monitoring tools such as ServiceNow, Jira, or similar platforms.
Understanding of SaaS application architecture and enterprise application support processes.
Experience supporting enterprise-level customers, global HR teams, or geographically distributed stakeholders.
Knowledge of incident management, problem management, change management, and ITIL practices.
Experience supporting integrations across multiple HR and talent management platforms.
Mandatory Skills
SAP HCM technical/application support.
SAP SuccessFactors support and HR data management.
Eightfold AI platform experience, preferably across Talent Acquisition, Talent Management, and Talent Design.
SQL, JSON, REST APIs, and integration troubleshooting.
Experience in technical support, application support, or production support.
Strong troubleshooting, analytical, and communication skills.
Desired Skills
SAP SuccessFactors Employee Central and Recruiting.
SAP Integration Suite/CPI, OData APIs, or related integration technologies.
HR Tech/SaaS platforms and talent intelligence solutions.
Ticketing, monitoring, incident management, and SLA tracking.
Enterprise application support and experience working with global teams.
Ideal Candidate Profile
The ideal candidate combines enterprise HR systems knowledge with hands-on technical troubleshooting experience. They should be comfortable supporting SAP HCM, SAP SuccessFactors, and Eightfold AI, investigating data and integration issues, coordinating with functional and technical teams, and independently driving incidents to resolution.
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