SAP EIGHTFOLD

We are looking for a proactive and detail-oriented Technical Support Engineer with strong expertise in the Eightfold AI platform.

Responsibilities

• Provide end-to-end technical support for the Eightfold AI platform and related integrations.
• Troubleshoot and resolve issues across Eightfold modules including Talent Acquisition, Talent Management, and Talent Design.
• Analyze application logs, API responses, and system behavior to identify root causes of issues.
• Work with SQL queries to validate data, troubleshoot discrepancies, and support reporting requirements.
• Handle API integrations, payload validations, and JSON data troubleshooting.
• Collaborate with internal teams, customers, and third-party vendors to resolve technical issues efficiently.
• Monitor ticket queues, prioritize incidents, and ensure SLA adherence.
• Create and maintain technical documentation, troubleshooting guides, and knowledge base articles.
• Support system configuration, testing, and deployment activities when required.
• Independently own and drive technical issues through resolution with minimal supervision.

Required Skills and Experience

• Hands-on experience with Eightfold AI and its modules:

  • Talent Acquisition
  • Talent Management
  • Talent Design
• Strong knowledge of:
• SQL
• JSON
• REST APIs
• API troubleshooting and integrations
• Experience working in a Technical Support Engineer, Application Support, or Production Support role
• Strong analytical and problem-solving abilities
• Ability to work independently and manage multiple priorities effectively
• Self-starter mindset with strong ownership and accountability

Nice to Have Skills and Experience:

• Experience with HR Tech or Talent Intelligence platforms
• Familiarity with ticketing and monitoring tools
• Understanding of SaaS application architecture
• Experience supporting enterprise-level customers or global teams

Mandatory skills*

Experience with Eightfold AI (Talent Acquisition, Talent Management & Talent Design), SQL, JSON, REST APIs, and technical/application support.

Desired skills*

Experience with HR Tech/SaaS platforms, ticketing & monitoring tools, and supporting enterprise-level or global customers.