We are looking for Support Specialist - Remote / Telecommute for our client in Santa Clara CA.
Job Title: Support Specialist - Remote / Telecommute
Job Location: Santa Clara CA
Job Type: Contract
Job Overview:
Pay Range: $65hr - $70hr
Requirement/Must Have:
- Bachelor s degree in Human Resources, Business, Information Systems, or related field.
- 8-10 years of HR experience, with strong knowledge of HR service delivery models.
- 4+ years of experience implementing or working with ServiceNow HRSD.
- Strong understanding of HR Case Management, HR Knowledge Management, Lifecycle Events, and HR data privacy and compliance.
- Proven experience in HR process design, optimization, and change enablement.
- Excellent communication, facilitation, and stakeholder engagement skills.
- Ability to translate business needs into structured user stories or functional specifications.
Responsibilities:
- Lead client workshops to gather HR requirements, pain points, and objectives.
- Analyze current-state HR processes (e.g., onboarding, offboarding, leave, employee relations, HR case management) and define future-state solutions using ServiceNow HRSD.
- Design and document business process flows, service catalogs, knowledge articles, and case templates.
- Map business requirements to HRSD capabilities including Case and Knowledge Management, Employee Service Center, Lifecycle Events, Document Management, Universal Request, and Employee Journey Management (if applicable).
- Collaborate with ServiceNow developers to translate functional requirements into user stories and test cases.
- Guide configuration decisions (e.g., topic/category design, lifecycle events, COEs).
- Support user acceptance testing (UAT) and change management for HR users.
- Provide thought leadership on HR shared services, employee experience, and digital HR transformation.
- Stay up to date on HR compliance standards (e.g., HIPAA, GDPR) and how they affect solution design.
- Drive platform adoption through stakeholder education, enablement, and process documentation.
Nice to Have:
- CSA and CAD certifications with ITSM.
- Certification on ServiceNow HRSD Implementation Specialist.
- CTA or CMA certifications are good to have.
- Experience working in a consulting or HR transformation environment.
- Familiarity with Agile/Scrum methodologies and ServiceNow implementation approaches.
- Experience with integrations between ServiceNow and HCM systems (e.g., Workday, SuccessFactors, UKG, Oracle & Payroll systems).
- Exposure to global HR operations and multilingual/multi-region HR service delivery.
Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
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