< class="blue">JOB DESCRIPTION
Title: OT Technician - IT SME
Location: Schenectady, NY 5 days onsite
Duration: 8-12 Months
No. of Positions: 2
We are seeking an IT SME who will collaborate with business users, manufacturing teams, local automation teams, and IT/Digital teams to support, maintain, and enhance business-critical applications and digital solutions used across shopfloor and enterprise environments. The role requires strong technical expertise in IT systems, issue resolution, system integration, and user support to ensure stable operations and continuous improvement of digital capabilities.
Responsibilities:
IT Support & Collaboration
- Work closely with business users, manufacturing teams, automation engineers, and IT/Digital teams to support application-related issues and improvements.
- Provide day-to-day support for enterprise and shopfloor-connected applications.
- Act as a bridge between end users, OT teams, and IT teams to ensure smooth operation of integrated systems and applications.
- Coordinate with development, infrastructure, and vendor teams for issue resolution and system enhancements.
Incident Management & Troubleshooting
- Diagnose and resolve application issues, system errors, integration failures, and user-reported problems.
- Perform root cause analysis for recurring incidents and implement corrective actions.
- Monitor application performance, availability, and reliability to minimize downtime.
- Support troubleshooting of interfaces between applications, databases, and connected systems.
Application Maintenance & Enhancements
- Support configuration, maintenance, and continuous improvement of business applications.
- Assist with application upgrades, patches, releases, and validation activities.
- Participate in testing new features, bug fixes, and enhancements before deployment.
- Ensure proper documentation of application configurations, support procedures, and known issues.
Integration & System Support
- Support integration of applications with enterprise systems such as MES, historians, cloud platforms, or other digital tools.
- Assist in monitoring data flow between connected systems and help resolve interface issues.
- Work with technical teams to validate data accuracy, system performance, and application functionality.
- Support implementation of new digital solutions, proof-of-concepts, and rollout initiatives.
User Support & Documentation
- Provide end-user support, training, and guidance for business applications.
- Create and maintain support documents, SOPs, knowledge articles, and user guides.
- Track incidents, service requests, and enhancement requests through ticketing systems.
- Ensure support activities are documented and communicated effectively to stakeholders.
Minimum Qualifications
- Bachelor’s degree in engineering, Computer Science, Business, or related field.
- 5+ years of experience in a shopfloor application SME.
· Experience supporting enterprise or manufacturing-related applications.
- Understanding of manufacturing systems such as MES
- Ability to troubleshoot industrial networks and machine connectivity issues
Preferred Qualifications/ Skills
- Experience supporting applications in manufacturing or industrial environments.
- Understanding of systems such as MES, ERP, historians, or shopfloor digital applications.
- Familiarity with databases, SQL queries, and log analysis for troubleshooting.
- Knowledge of system integration concepts, APIs, middleware, or interface monitoring.
- Understanding of communication between applications and cloud platforms.
- Experience with ticketing tools and incident/problem management processes.
- Ability to support testing, user acceptance validation, and release activities.
- Strong analytical and problem-solving skills.
- Experience in documenting requirements, support processes, and maintaining technical documentation.
- Strong cross-functional coordination and stakeholder management skills.
- Deep understanding of customer and business needs.
- Ability to work on less defined issues requiring creative approaches and new perspectives.
