Role: ITOM Engineer Senior
Location: Remote — United States (all time zones considered)
Role SummaryClient is seeking a Senior ITOM Engineer with deep expertise in IBM/Rocket ITOM report management tooling. This role is responsible for Product Admin report setup, configuration, and distribution data entry services within a large-scale enterprise infrastructure environment. The successful candidate will serve as the subject matter expert (SME) for ITOM reporting operations, ensuring accurate and timely report generation and distribution to key stakeholders.
Project ContextThis position supports managed infrastructure services delivery for a major automotive manufacturing client. The engineer operates within IT Operations Management (ITOM) practice, enabling reliable and efficient reporting operations at enterprise scale. No direct reference JD match exists for this specific toolset; skill requirements have been sourced from stated requirements and closest available infrastructure JD structures.
Key ResponsibilitiesAdminister and maintain the IBM/Rocket ITOM report management platform, including system configuration, user access provisioning, and environment health monitoring
Perform Product Admin report setup — defining report parameters, scheduling, formatting, and output routing
Execute distribution data entry services ensuring accurate recipient mapping and delivery confirmation
Troubleshoot report generation failures, distribution errors, and platform performance issues in a timely manner
Collaborate with infrastructure operations teams to align reporting outputs with SLA and KPI requirements
Document standard operating procedures (SOPs), runbooks, and knowledge articles for ITOM reporting processes
Identify and implement opportunities to automate or streamline report setup and distribution workflows
Provide mentorship and knowledge transfer to junior team members on ITOM tooling best practices
Experience
5-8 years of hands-on experience with IBM/Rocket ITOM report management tools
Demonstrated experience performing Product Admin functions including report setup, configuration, and maintenance
Proven experience with distribution data entry services — recipient management, routing rules, and delivery validation
Experience working in large-scale, multi-client managed services environments
Technical Skills
Strong understanding of enterprise IT Operations Management (ITOM) frameworks and processes
Proficiency in IBM/Rocket ITOM platform administration and configuration
Experience with report scheduling, output formatting, and automated distribution pipelines
Familiarity with ITSM ticket management workflows and change advisory board (CAB) processes
Soft Skills
Excellent attention to detail and data accuracy in report configuration tasks
Strong written and verbal communication skills for cross-functional stakeholder engagement
Ability to work independently in a fully remote environment with minimal supervision
Preferred Skills
Familiarity with ITIL service management frameworks and best practices
Experience with adjacent reporting and scheduling tools (e.g., Control-M, Automic)
Knowledge of ServiceNow or similar ITSM platforms and integration patterns
Scripting experience in Python, PowerShell, or shell for report automation
Experience in automotive or manufacturing industry IT environments
Certifications Preferred
ITIL v4 Foundation
IBM Certified Administrator (relevant product line)
Experience Level
Years of Experience: 5-8 years in IBM/Rocket ITOM administration
Seniority Band: Senior Individual Contributor (JL8)
Client Exposure: Large enterprise, preferably multi-national manufacturing or automotive sector
Additional Details
DXC HPJP00119593
