IT Warehouse Technician
Secaucus, NJ | On-Site
Dana-co is a leading apparel company with a portfolio of well-known intimate apparel and lifestyle brands. Our Distribution Center is critical to our success, and we're looking for a hands-on IT Warehouse Technician to ensure the technology that powers our warehouse operations runs efficiently every day.
This role is ideal for someone who enjoys solving technical challenges, working with warehouse technology, and providing exceptional support in a fast-paced environment. You'll be responsible for maintaining the hardware, software, network infrastructure, and automation systems that keep our Distribution Center operating smoothly.
What You'll Do
As the IT Warehouse Technician, you will provide day-to-day technical support for our Distribution Center, minimizing downtime and ensuring business-critical systems remain operational.
Responsibilities include:
- Troubleshoot, repair, install, configure, maintain, and test computers, laptops, printers, RF scanners, mobile devices, network equipment, and warehouse technology.
- Configure, maintain, troubleshoot, and replace RF guns and handheld scanners to support daily warehouse operations.
- Maintain and support thermal label printers and ensure all shipping workstations remain fully operational.
- Troubleshoot and support Pio automation systems, including hardware, software, connectivity, and routine preventive maintenance.
- Support warehouse hardware including PCs, mobile devices, scanners, network equipment, and peripherals.
- Assemble, install, configure, and test computer hardware, network equipment, and related peripherals.
- Respond to Help Desk tickets and provide timely hardware and software support for Distribution Center employees.
- Maintain IT hardware and software inventory, documentation, and asset records.
- Assist with server support, Active Directory administration, backups, and network troubleshooting.
- Install and maintain structured cabling, telephones, wireless devices, and related infrastructure.
- Support and maintain warehouse security camera systems and associated equipment.
- Train new employees on warehouse technology, IT equipment, and standard operating procedures.
- Perform preventive maintenance, upgrades, and other special IT projects as assigned.
What You'll Bring
We're looking for someone who enjoys being hands-on, takes ownership of technical issues, and thrives in an operational environment where every minute of uptime matters.
Qualifications
- 5+ years of IT support experience in hardware, networking, and end-user support.
- 3+ years supporting technology in a warehouse, fulfillment, or distribution center environment.
- Experience supporting:
- RF scanners and handheld devices
- Thermal label printers
- Shipping stations
- Warehouse PCs and mobile devices
- Network infrastructure and warehouse peripherals
- Working knowledge of:
- Microsoft Windows
- Microsoft Active Directory
- DNS and TCP/IP networking
- Azure and/or AWS environments
- Strong troubleshooting, diagnostic, and analytical skills.
- Excellent communication and customer service skills.
- Self-motivated with the ability to prioritize work and operate independently.
- Willingness to learn new technologies and take on a wide variety of technical responsibilities.
Preferred Qualifications
- Experience with BlueCherry ERP and/or Warehouse Management Systems (WMS).
- Experience supporting warehouse automation platforms such as Pio.
- Familiarity with Operational Technology (OT) environments.
- Bilingual in English and Spanish.
Education
- Associate degree in Computer Information Systems, Computer Science, or a related technical field preferred.
- Equivalent work experience and relevant technical certifications will also be considered.
Schedule & Work Environment
- This is a full-time, on-site position based in our Secaucus, NJ Distribution Center.
- Saturday support is required on a rotating basis. This position will share Saturday coverage with another IT Warehouse Technician to ensure continuous support for warehouse operations.
- Flexibility to work overtime and occasional additional hours during peak business periods is required.
- Ability to lift and move IT equipment and work throughout a warehouse environment as needed.
Why Join Dana-co?
At Dana-co, technology is essential to keeping our business moving. You'll join a collaborative IT team that supports a dynamic distribution operation where you'll gain exposure to warehouse infrastructure, networking, automation, and operational technologies while making a meaningful impact every day.
If you're a proactive IT professional who enjoys solving problems, supporting critical operations, and working in a fast-paced environment, we'd love to hear from you.
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