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Support Engineer - Vendor Engagement

SHI International Corporation

New Jersey • Today

Full-time

USD 22.00 - 28.00 per hour

Desktop Support Engineer

SpikeIT Global Solutions

Newark, New Jersey • Today

Full-time

Product Support Engineer

Kyndryl

Remote or Dallas, Texas • Today

Full-time

USD 63,360.00 - 114,120.00 per year

National Support Engineer

Diagnostica Stago, Inc.

Remote or Texas • Today

Full-time

Amazon Connect Support Engineer

Miratech

Remote or Texas City, Texas • Today

Full-time

Amazon Connect Support Engineer

Miratech

Remote or Arizona City, Arizona • Today

Full-time

National Support Engineer

Diagnostica Stago, Inc.

Remote or Florida • Today

Full-time

Partner Value Solution Engineer

NICE Systems

Remote • Today

Full-time

VMware Infrastructure Engineer

Nasscomm, Inc.

Remote • 7d ago

Easy Apply

Contract, Third Party

Depends on Experience

ServiceNow Integration Engineer

CACI International, Inc.

Remote • Today

Full-time

USD 98,500.00 - 206,800.00 per year

Senior Engineer, Customer Store Experience

Foot Locker

Remote • Today

Full-time

USD 105,000.00 - 125,000.00 per year

Solutions Engineer

Fives North American Combustion

Remote or Louisville, Kentucky • Today

Full-time

Senior Backend Engineer, Platform Enablement

GitLab

Remote • Today

Full-time

USD 156,800.00 - 235,200.00 per year

Solutions Engineer

YugabyteDB

Remote • Today

Full-time

USD 200,000.00 - 250,000.00 per year

Forward Deploy Engineer

JLL

Remote or San Francisco, California • Today

Full-time

USD 220,000.00 - 320,000.00 per year

Engagement Manager - Security

Netwoven

Remote • 7d ago

Full-time

Depends on Experience

Job Details

Skills

Value Engineering
Leadership
Finance
Effective Communication
Customer Engagement
Issue Tracking
Process Improvement
Onboarding
Administrative Support
Regulatory Compliance
Policies and Procedures
Legal
Optimization
Workflow
Motivation
Adaptability
Teamwork
Presentations
Clarity
Collaboration
Accountability
ITIL
CompTIA
Customer Service
MSP
Communication
Management
PSA
Microsoft Office
Multitasking
Analytical Skill
Conflict Resolution
Problem Solving
Vendor Management
Attention To Detail

Value Engineering
Leadership
Finance
Effective Communication
Customer Engagement
Issue Tracking
Process Improvement
Onboarding
Administrative Support
Regulatory Compliance
Policies and Procedures
Legal
Optimization
Workflow
Motivation
Adaptability
Teamwork
Presentations
Clarity
Collaboration
Accountability
ITIL
CompTIA
Customer Service
MSP
Communication
Management
PSA
Microsoft Office
Multitasking
Analytical Skill
Conflict Resolution
Problem Solving
Vendor Management
Attention To Detail

Summary

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The MSP Support Engineer - Vendor Engagement Specialist is a critical administrative role within MSP Operations. The primary responsibility of this role is to facilitate and monitor communications between customers and vendors, ensuring complex issues are addressed and resolved in a satisfactory and timely manner. This role requires strong administrative skills, the ability to coordinate multiple parties, and a commitment to delivering exceptional service.

Role Description

Act as a liaison between customers, vendors, and internal teams to ensure efficient and effective communication.
Create cases within vendor requirements to enable accurate, resolution-focused customer engagement.
Coordinate, schedule, and participate in calls and meetings between customers and vendors to address complex service issues.
Monitor interactions to ensure all customer concerns are addressed and resolved to the customer's satisfaction.
Document all communications and follow-up actions in the company's ticketing system and other relevant systems.
Identify and escalate recurring issues to the appropriate internal teams for process improvement.
Work closely with the direct supervisor to develop strategies for improving vendor relations and customer service.
Maintain an understanding of each vendor's capabilities, specialties, requirements, and limitations.
Facilitate the onboarding of new vendors and maintain updated vendor information.
Provide administrative support as needed, including preparing reports and presentations for stakeholder reviews.
Ensure compliance with all company policies and procedures, as well as legal and regulatory requirements.

Behaviors and Competencies

Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.
Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.
Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.
Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.
Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.

Skill Level Requirements

Outstanding interpersonal skills with a customer-oriented mindset.
Team player who can collaborate effectively with various departments and stakeholders.
Proactive and self-motivated with a strong sense of accountability.
Ability to maintain confidentiality and exercise discretion.

Preferred Certifications

ITIL Foundation (v5 or higher)
CompTIA A+

Other Requirements

0-2 years of experience in an administrative or customer service role, preferably within an MSP or related technology services environment.
Excellent verbal and written communication skills.
Strong organizational and time management skills.
Proficiency in PSA software, such as Autotask, and the Microsoft Office Suite.
Ability to work effectively in a fast-paced, multitasking environment.
Proven analytical and problem-solving abilities.
Experience with vendor management or engagement is a plus.
Strong attention to detail and commitment to excellence.

The estimated hourly pay range for this position is $22.00 - $28.00. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10126760
Position Id: 7f44223c0acdb7aa5e32155fd90904a7
Posted 30+ days ago

Fitment

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Desktop Support Engineer

New York, New York

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Job Details

Skills

Value Engineering
Leadership
Finance
Effective Communication
Customer Engagement
Issue Tracking
Process Improvement
Onboarding
Administrative Support
Regulatory Compliance
Policies and Procedures
Legal
Optimization
Workflow
Motivation
Adaptability
Teamwork
Presentations
Clarity
Collaboration
Accountability
ITIL
CompTIA
Customer Service
MSP
Communication
Management
PSA
Microsoft Office
Multitasking
Analytical Skill
Conflict Resolution
Problem Solving
Vendor Management
Attention To Detail

Value Engineering
Leadership
Finance
Effective Communication
Customer Engagement
Issue Tracking
Process Improvement
Onboarding
Administrative Support
Regulatory Compliance
Policies and Procedures
Legal
Optimization
Workflow
Motivation
Adaptability
Teamwork
Presentations
Clarity
Collaboration
Accountability
ITIL
CompTIA
Customer Service
MSP
Communication
Management
PSA
Microsoft Office
Multitasking
Analytical Skill
Conflict Resolution
Problem Solving
Vendor Management
Attention To Detail

Summary

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive - in our offices or yours.

Act as a liaison between customers, vendors, and internal teams to ensure efficient and effective communication.
Create cases within vendor requirements to enable accurate, resolution-focused customer engagement.
Coordinate, schedule, and participate in calls and meetings between customers and vendors to address complex service issues.
Monitor interactions to ensure all customer concerns are addressed and resolved to the customer's satisfaction.
Document all communications and follow-up actions in the company's ticketing system and other relevant systems.
Identify and escalate recurring issues to the appropriate internal teams for process improvement.
Work closely with the direct supervisor to develop strategies for improving vendor relations and customer service.
Maintain an understanding of each vendor's capabilities, specialties, requirements, and limitations.
Facilitate the onboarding of new vendors and maintain updated vendor information.
Provide administrative support as needed, including preparing reports and presentations for stakeholder reviews.
Ensure compliance with all company policies and procedures, as well as legal and regulatory requirements.

Behaviors and Competencies

Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.
Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.
Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.
Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.
Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.

Skill Level Requirements

Outstanding interpersonal skills with a customer-oriented mindset.
Team player who can collaborate effectively with various departments and stakeholders.
Proactive and self-motivated with a strong sense of accountability.
Ability to maintain confidentiality and exercise discretion.

Preferred Certifications

ITIL Foundation (v5 or higher)
CompTIA A+

Other Requirements

0-2 years of experience in an administrative or customer service role, preferably within an MSP or related technology services environment.
Excellent verbal and written communication skills.
Strong organizational and time management skills.
Proficiency in PSA software, such as Autotask, and the Microsoft Office Suite.
Ability to work effectively in a fast-paced, multitasking environment.
Proven analytical and problem-solving abilities.
Experience with vendor management or engagement is a plus.
Strong attention to detail and commitment to excellence.

Dice Id: 10126760
Position Id: 7f44223c0acdb7aa5e32155fd90904a7
Posted 30+ days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

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