IT Support Specialist

Key Responsibilities

•            Provide L2 technical support for desktops, laptops, thin clients, and enterprise endpoints.

•            Troubleshoot Windows OS, Microsoft 365, hardware, applications, and network connectivity issues.

•            Support VDI environments, including thin-client/thin-machine environments.

•            Troubleshoot and support Azure Virtual Desktop (AVD) environments.

•            Manage users and groups using Active Directory.

•            Support endpoint management using Microsoft Intune, SCCM, KACE, and Ghost.

•            Handle VPN, Wi-Fi, and LAN troubleshooting.

•            Manage incidents and service requests through ServiceNow.

•            Support iOS and Android mobile devices.

•            Perform hardware repair, imaging, software installation, and break/fix activities.

•            Provide application support for Salesforce, Adobe, and TN3270.

•            Monitor enterprise environments using tools such as SiteScope, AppDynamics, and NetCool.

•            Provide professional customer service and communicate effectively with end users.

Required Skills

•            2–4 years of enterprise IT support experience.

•            Strong Windows OS and Microsoft 365 knowledge.

•            Active Directory administration.

•            Microsoft Intune experience.

•            Networking fundamentals: VPN, Wi-Fi, LAN.

•            ServiceNow / ITSM experience.

•            Hands-on VDI and thin-client support.

•            Hardware troubleshooting and imaging.

•            Strong troubleshooting and customer-service skills.

Preferred Skills

•            Azure Virtual Desktop (AVD)

•            Microsoft Azure

•            VMware

•            SCCM

•            Intune

•            Reimaging

•            Inventory Management & ALM

•            Service Now

•            Enterprise monitoring tools