Immediate need for a talented IT Support Technician - Customer Support (Spanish). This is a 06+months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-26992
Pay Range: $18 - $19.05/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Equipment needed: Laptop or PC in good working condition, good internet, 2 monitors, headset must be able to support Windows 10 and be able to download software. NO MAC computers
- Hiring Notes
- Some schedule flexibility may be available.
- Peak demand occurs during the first week of January.
- Willingness to work flexible hours during peak business periods.
- Ability to work in a fast-paced, high-volume environment.
- Candidates may need to start as early as 4:00 AM during peak week.
- All candidates will participate in a Teams video interview.
- Microsoft Teams with cameras on.
- Provides assistance to customers during all phases of the inventory process.
- Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
- Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
- Prepares and enters required client information/requests into department’s database to document customer interaction and resolution.
- Works under close supervision to answer questions regarding company products and services.
- Directs callers to appropriate resources
- Escalates complex questions to more senior representatives
Key Requirements and Technology Experience:
- Key Skills; Spanish Language, TECHNICAL SUPPORT REPRESENTATIVE, CSR, INVENTORY SUPPORT SPECIALIST, HELP DESK TECHNICIAN, DATABASE ENTRY.
- HS Diploma and College background REQUIRED
- Light IT background a MUST
- 1 YR. customer service experience a MUST
- Excellent communications skills.
- Computer literate; knowledge of Windows environment. (Knows what a C drive is)
- Worked remote previously a MUST
- Flexible availability (especially weekends) a MUST
- Must be able to multi-task in a fast-paced environment and work independently
Our client is a leading Computer hardware, manufacturing, and enterprise software Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .
Never miss an opportunity! Create an alert based on the job you applied for.
