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Level 2 Desktop Network support - Suwanee, GA

C4 Technical Services

Suwanee, Georgia • Yesterday

Easy Apply

Contract

Depends on Experience

Desktop Support - Executive Support

Synergis

Atlanta, Georgia • 23d ago

Easy Apply

Full-time

20 - 25

Desktop Support (Manufacturing)

TEKsystems c/o Allegis Group

Brookhaven, Georgia • Today

Full-time

USD 25.00 - 30.00 per hour

Desktop Consultant - Onsite

QTech US Inc

Remote or Newark, New Jersey • Today

Contract, Third Party

$DOE

Desktop Support Technician

GDR Group

Duluth, Georgia • 11d ago

Full-time

USD 18.00 - 20.00 per hour

Desktop Support Technician

NTT DATA, Inc.

Atlanta, Georgia • Today

Full-time

USD 25.66 - 34.72 per hour

Azure Virtual Desktop System Administrator

AERMOR LLC

Remote or Suffolk, Virginia • Today

Full-time

USD 95,000.00 - 110,000.00 per year

Help Desk/Desktop Support Analyst

Robert Half

Lithonia, Georgia • Today

Easy Apply

Full-time

USD 50,000.00 - 60,000.00 per year

Desktop Support

TEKsystems c/o Allegis Group

Atlanta, Georgia • Today

Full-time

USD 25.00 - 30.00 per hour

Desktop Support Engineer

Vaco by Highspring

Remote • 4d ago

Easy Apply

Contract

$30

Desktop Support Engineer

Axiom Technologies LLC

Cumming, Georgia • 12d ago

Easy Apply

Contract

Depends on Experience

Desktop Support Engineer

Axiom Technologies LLC

Conyers, Georgia • 12d ago

Easy Apply

Contract

Depends on Experience

Software Engineer, Desktop, Artificial Intelligence (AI) Required, Work From Home - G

Next Step Systems

Remote • 2d ago

Easy Apply

Full-time

$150,000 - $170,000

Remote Virtual Desktop Tier 3 Sr. Integration Engineer (VA ESOM)

Kentro

Remote • Today

Full-time

USD 130,000.00 - 147,000.00 per year

Desktop Support Engineer L1 - PR

Blue Mantis

Remote • Today

Full-time

USD 21.00 - 25.00 per hour

Tier 1 Desktop Support

Kforce Technology Staffing

Remote or Colorado Springs, Colorado • Today

Contract

$20 - $30 hourly

Desktop Support Technician II (Virtual Service Tech)

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 24.45 per hour

Desktop Support Technician I (Virtual Service Tech)

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 22.22 per hour

Desktop Support-IV | W2/1099 | Applicant Must Be Current WI Resident | No C2C

V.L.S. Systems, Inc

Remote • 12d ago

Easy Apply

Contract

Depends on Experience

Desktop Support Technician I

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 22.22 per hour

Desktop Support Technician / Onsite in Scottsdale

Motion Recruitment Partners, LLC

Remote • Today

Easy Apply

Contract

$25 - $29

Desktop Packaging Engineer

Hexaware Technologies, Inc

Atlanta, Georgia • 13d ago

Easy Apply

Full-time

Depends on Experience

Staff Software Engineer, Slack Desktop Client

Salesforce

Atlanta, Georgia • Today

Full-time

Member of Technical Staff (Software Engineer, Desktop Apps)

Perplexity AI

Remote or New York, New York • Today

Full-time

USD 200,000.00 - 400,000.00 per year

DESKTOP ENGINEER

Arizona Department of Administration

Remote or Phoenix, Arizona • Today

Full-time

USD 70,000.00 - 78,651.00 per year

Front End Engineering Manager, Firefox Desktop

Mozilla

Remote • Today

Full-time

USD 195,000.00 - 260,000.00 per year

Senior Software Engineer, Windows/Desktop Applications - Atlanta, GA, USA

Speechify Inc.

Atlanta, Georgia • Today

Full-time

USD 140,000.00 - 200,000.00 per year

Principal Software Engineer - Desktop and Mobile Applications - Roon

Harman International

Remote or California • Today

Full-time

USD 134,250.00 - 196,900.00 per year

Job Details

Skills

Summary

Level 2 Support (Helpdesk / Desktop)
Location: Suwanee, GA
Contract: 6-month Contract to hire

Must be onsite 5 days per week. W2 Convertible employees only for consideration.

The Service Desk Consultant I role is to ensure proper computer operation so that end-users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user Service Desk requests. Support will be provided onsite, remotely, over the phone, or via email. Problem resolution involves the use of a Ticketing system to prioritize, document and resolve requests

Strategy & Planning

Manage and prioritize assigned requests to ensure timely resolution per established Service Level Objectives (SLOs)
Escalate tickets to Tier II support if a request cannot be resolved at the Tier I level.

Operational Management

Field incoming requests from end-users via phone, e-mail and in person in a courteous, professional manner.
Prioritize and schedule requests for resolution. Escalate issues to Tier II support as needed.
Resolve issues at the desktop level, including installing and upgrading software, installing hardware and configuring systems and applications.
Record, track, and document the Service Desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through final resolution.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to Service Desk requests.
Meet all Service Level Objectives (SLOs).
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

Formal Education & Certification

One to five years applicable work experience.
Certifications: MCP, A+, Network+, Security+ (preferred but not required).

Knowledge & Experience

Basic knowledge of computer hardware including laptops, desktops, printers and handheld scanners.
Experience with Microsoft Windows operating systems.
Application support experience with Microsoft Office.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

Personal Attributes

Ability to conduct research on a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Work Conditions

Occasional evening and weekend support required.
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
Lifting and transporting of moderately heavy objects, such as computers and peripherals up to 25 lbs.
Some travel may be required for the purpose of offsite user support.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10529458
Position Id: 25447
Posted 1 day ago

Fitment

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Similar Jobs

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Help Desk/Desktop Support Analyst

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Description We are looking for a Help Desk/Desktop Support Analyst to provide dependable onsite technical support for a logistics operation in Georgia. In this role, you will serve as a key resource for employees by resolving everyday technology issues, setting up user equipment, and ensuring a smooth desktop experience across the organization. The ideal candidate brings solid Microsoft 365 and Windows support experience, communicates well with users at all levels, and approaches technical chall

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Desktop Support Engineer

Cumming, Georgia

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12d ago

Role Overview We are looking for a reliable and technically skilled Desktop Support Engineer to provide on-demand, on-siteIT support for enterprise clients. This role involves responding to service requests when required and providing hands-on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client location. This is a contract-based, on-demand position, meaning work assignments will be provided asand whensupport is required. Availability and

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Service Desk Engineer Tier 1

Roswell, Georgia

•

Today

Job Description Service Desk Engineer (Tier 1) Role will be onsite 5 days per week and move to a 3/2 hybrid set up after 6 months of training based upon performance Service Desk Engineer Position Summary The Service Engineer (Tier 1) is responsible for delivering timely, professional, and high-quality technical support to our Consulting clients. This role serves as the first point of contact for end users seeking technical assistance and is responsible for troubleshooting common hardware, softw

Full-time

Job Details

Skills

Summary

Manage and prioritize assigned requests to ensure timely resolution per established Service Level Objectives (SLOs)
Escalate tickets to Tier II support if a request cannot be resolved at the Tier I level.

Operational Management

Field incoming requests from end-users via phone, e-mail and in person in a courteous, professional manner.
Prioritize and schedule requests for resolution. Escalate issues to Tier II support as needed.
Resolve issues at the desktop level, including installing and upgrading software, installing hardware and configuring systems and applications.
Record, track, and document the Service Desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through final resolution.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to Service Desk requests.
Meet all Service Level Objectives (SLOs).
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

Formal Education & Certification

One to five years applicable work experience.
Certifications: MCP, A+, Network+, Security+ (preferred but not required).

Knowledge & Experience

Basic knowledge of computer hardware including laptops, desktops, printers and handheld scanners.
Experience with Microsoft Windows operating systems.
Application support experience with Microsoft Office.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

Personal Attributes

Ability to conduct research on a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Work Conditions

Occasional evening and weekend support required.
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
Lifting and transporting of moderately heavy objects, such as computers and peripherals up to 25 lbs.
Some travel may be required for the purpose of offsite user support.

Dice Id: 10529458
Position Id: 25447
Posted 1 day ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Technology Support

Roswell, Georgia

•

Today

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$24 - $28

Help Desk/Desktop Support Analyst

Lithonia, Georgia

•

Today

Easy Apply

Full-time

USD 50,000.00 - 60,000.00 per year

Desktop Support Engineer

Cumming, Georgia

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12d ago

Easy Apply

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Depends on Experience

Service Desk Engineer Tier 1

Roswell, Georgia

•

Today

Full-time