Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to provide dependable onsite technical support for a logistics operation in Georgia. In this role, you will serve as a key resource for employees by resolving everyday technology issues, setting up user equipment, and ensuring a smooth desktop experience across the organization. The ideal candidate brings solid Microsoft 365 and Windows support experience, communicates well with users at all levels, and approaches technical challenges with a service-focused mindset.

Responsibilities:
Deliver first-line support for desktop hardware, software applications, printers, and other employee technology tools.
Diagnose and resolve issues involving Microsoft 365, Windows operating systems, and general end-user computing environments.
Assist with the operation and basic support of virtual machines, including work within Hyper-V-based environments.
Prepare, configure, and deploy workstations while setting up user access and accounts for new or existing employees.
Monitor and address service desk requests in a timely manner, prioritizing incidents to minimize disruption to business operations.
Route more advanced or specialized technical problems to senior IT team members when additional expertise is required.
Provide clear, detail-focused assistance to staff across the business, including senior leadership and executive-level users.
Perform foundational troubleshooting related to network connectivity, computer hardware, and system performance issues.
Maintain accurate records of support activity, documenting reported issues, actions taken, and final resolutions.

Requirements

Experience supporting Microsoft 365 in a business environment.
Hands-on background with Windows desktop support, including Windows 10.
Familiarity with virtual machine administration and basic restart or recovery tasks.
Exposure to Hyper-V is strongly preferred.
Knowledge of Active Directory and service desk ticket management processes.
Strong problem-solving skills with the ability to troubleshoot technical issues efficiently.
Effective communication and customer service abilities, including interaction with executive users.
Comfortable working onsite in a collaborative team setting and eager to continue learning.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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