Description
We are looking for a Desktop Support Technician to provide dependable onsite technical support for a nonprofit organization in Asheville, North Carolina. This role is ideal for someone who is confident working independently, values a mission-driven environment, and can deliver responsive service to a small user community. The position offers a hands-on opportunity to support both Mac and Windows environments while partnering closely with internal IT leadership to keep daily operations running smoothly.
Responsibilities:
Deliver onsite desktop and help desk support for staff, resolving hardware, software, and access issues in a timely manner.
Maintain and troubleshoot devices and user environments across both macOS and Windows platforms.
Manage account setup, permissions, and directory-related tasks within Active Directory and Microsoft-based systems.
Track, update, and resolve support requests through Jira, ensuring clear communication and accurate documentation.
Provide day-to-day assistance with Microsoft applications, including Outlook, to support employee productivity.
Share coverage responsibilities with the broader IT team and participate in an on-call rotation outside standard business hours as needed.
Work closely with internal technology leadership to escalate issues appropriately and maintain continuity of support.
Contribute to a reliable end-user computing environment for a small office by identifying recurring issues and recommending practical fixes.
Requirements
Prior experience in a desktop support, help desk, or similar end-user support position.
Working knowledge of both macOS and Windows operating systems in a business setting.
Hands-on experience with Active Directory administration and common Microsoft workplace tools.
Ability to diagnose and resolve routine technical issues involving desktops, user accounts, and software applications.
Experience using a ticketing platform such as Jira to manage and document support activity.
Strong communication skills and a service-oriented approach suited to a collaborative, mission-focused organization.
Comfortable working fully onsite during regular business hours and participating in a rotating on-call schedule.
Familiarity with Linux environments is a plus, but not required.
Technology Doesn't Change the World, People Do.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 03230-0013475356
- Posted 13 hours ago
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