Salesforce Program Manager
Franklin, Tennessee (Hybrid)
FTE or CTH (FT will be first preference)
Program Manager with 12+ years of experience to lead Client's North Star transformation program. Manage cross-functional teams, governance forums, stakeholder engagement, planning, risk management, and delivery execution across Salesforce, Data Cloud, Contact Center, Dealer, and AI workstreams.
Key Responsibilities
Lead end-to-end program governance, planning, execution, and delivery across multiple workstreams and business units.
Develop and manage integrated program plans, milestones, dependencies, release schedules, and business commitments.
Drive executive stakeholder communication, steering committee governance, and leadership reporting.
Manage program risks, issues, assumptions, dependencies, and mitigation strategies.
Coordinate cross-functional teams including Product Owners, Architects, Business Analysts, Data Architects, Integration teams, QA, DevOps, and Change Management teams.
Facilitate PI Planning, release planning, program increment reviews, governance reviews, and leadership checkpoints.
Track delivery health, scope, budget, resource utilization, schedule adherence, and business outcomes.
Support Discovery workshops, roadmap planning, operating model definition, and transformation strategy development.
Establish and maintain program governance, RAID management, KPI tracking, and status reporting frameworks.
Collaborate with Product Owners and business stakeholders to prioritize initiatives and maximize business value realization.
Oversee vendor coordination, offshore-onshore collaboration, and resource planning activities.
Ensure successful release readiness, UAT governance, adoption planning, and production deployment activities.
Drive continuous improvement, operational excellence, and program performance optimization throughout the transformation lifecycle.
Skills & Qualifications
Salesforce Ecosystem Delivery Leadership
Agile Program Management / SAFe
PI Planning & Release Management
Executive Stakeholder Management
Risk & Dependency Management
Financial Planning & Budget Management
Vendor & Partner Governance
Contact Center & Customer Experience Programs
Data Cloud, AI, and Enterprise Integration Program Delivery
Excellent communication, leadership, and decision-making skills
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