Voice Engineer
Remote
Full-time
Join CDW as a Voice Engineer and become a crucial part of a dynamic healthcare environment, connecting patients to clinics through cutting-edge cloud communication platforms. In this role, you will design, configure, and maintain Cisco Webex Calling and Cisco Contact Center solutions across over 300 urgent care and specialty locations. Your expertise directly impacts patient access and experience, making this an opportunity to make a real difference in healthcare communications. Be part of a team that values innovation, resilience, and excellence, working in a fast-paced, collaborative setting to deliver seamless voice solutions that save lives and improve care.
Required Skills and Education:
- 3+ years of hands-on experience as a voice engineer, with at least 2 years supporting cloud calling platforms
- Proficiency with Cisco Webex Calling administration through Control Hub, including location, user, and device management
- Experience configuring Cisco Contact Center - queues, routing, agent profiles, and call recording
- Knowledge of call flow design, IVRs, auto attendants, hunt groups, and call queues
- Strong understanding of cloud PSTN, SIP trunking, DID management, and carrier porting
- Familiarity with Cisco endpoint provisioning-desk phones, ATAs, and wireless handsets
- Knowledge of emergency calling regulations, HIPAA compliance, and call analytics
- Networking fundamentals related to voice quality, QoS, and SD-WAN
- Cisco Collaboration Certification and/or related certifications preferred
Additional Skills and Experience (Nice to Have):
- Experience with AI-assisted voice or agent tools
- Scripting skills using PowerShell or Python for API automation
- Background in healthcare with HIPAA knowledge
- Experience administering cloud fax platforms
- Remote environment support across large distributed footprints
Other Requirements:
- Associates degree preferred or equivalent experience
- Ability to obtain and maintain necessary vendor certifications
- Willingness to participate in on-call rotation and support escalations
Bring your expertise to CDW and help us deliver exceptional healthcare communication solutions. Apply now and be part of a team that values innovation, impact, and excellence!
Additional Information: Candidates may need to pass a drug and/or background check.
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