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Principal AI Solutions Architect, Customer Success

Infostride

Remote • 30+d ago

Easy Apply

Contract, Third Party

$90 - $100

Principal AI Solutions Architect, Customer Success

Genesys

Texas • Today

Full-time

USD 134,300.00 - 236,100.00 per year

Senior Principal AI Solutions Architect

PTC

Remote • Today

Full-time

USD 149,000.00 - 223,000.00 per year

Principal AI Success Strategist, Customer Success

Zendesk

Austin, Texas • Today

Full-time

USD 185,000.00 - 277,000.00 per year

Principal AI/Automation Solutions Architect

CVS Health

Remote or Connecticut • Today

Full-time

USD 144,200.00 - 288,400.00 per year

Senior Principal AI Security Solutions Architect

Dell Technologies

Round Rock, Texas • Today

Full-time

USD 185,600.00 - 255,200.00 per year

Principal AI Architect

Talent Groups

Remote • 8d ago

Easy Apply

Contract

Depends on Experience

Enterprise/Principal AI Solution Architect

ITBMS Inc.

Remote • Yesterday

Easy Apply

Contract, Third Party

Depends on Experience

Principal AI Security Architect

Hexaware Technologies, Inc

Remote • 11d ago

Easy Apply

Full-time

Depends on Experience

Principal AI Architect

Oscar Technology

Remote • Today

Easy Apply

Full-time

$275000 - $300000 per annum

Principal AI Performance Architect

Dell Technologies

Austin, Texas • Today

Full-time

Principal AI Architect

CVS Health

Remote or Colorado • Today

Full-time

USD 144,200.00 - 288,400.00 per year

Principal AI Systems Architect

Ericsson Inc.

Plano, Texas • Today

Full-time

Principal AI Infrastructure & Accelerator Architect

EPAM Systems

Remote or New York, New York • Today

Full-time

Principal AI Infrastructure & Accelerator Architect

EPAM Systems

Remote • Today

Full-time

Principal AI & Salesforce Architect - Remote in US

NTT DATA, Inc.

Remote or Texas • Today

Full-time

USD 128,858.00 - 238,625.00 per year

Principal AI Architect

SecurityScorecard

Remote • Today

Full-time

USD 270,000.00 - 330,000.00 per year

Senior Principal AI Performance Architect

Dell Technologies

Austin, Texas • Today

Full-time

Senior Principal AI System Performance Architect

Dell Technologies

Austin, Texas • Today

Full-time

USD 188,000.00 - 258,500.00 per year

Principal Architect - Data & AI

SHI International Corporation

Remote • Today

Full-time

USD 200,000.00 - 250,000.00 per year

Principal Consultant - AI Infrastructure Services

Dell Technologies

Remote or Ohio • Today

Full-time

USD 197,200.00 - 255,200.00 per year

Principal Consultant - AI Infrastructure Services

Dell Technologies

Remote or West Virginia • Today

Full-time

USD 177,480.00 - 229,680.00 per year

Principal Consultant - AI Infrastructure Services

Dell Technologies

Remote or Seattle, Washington • Today

Full-time

USD 216,920.00 - 280,720.00 per year

Principal AI Developer

Energy Transfer

Houston, Texas • Today

Full-time

Principal, Strategic AI Sales

Braze

Austin, Texas • Today

Full-time

USD 109,000.00 - 172,000.00 per year

AI Solution/Principal Engineer

EPAM Systems

Remote • Today

Full-time

Principal Solution Consultant - AI

Workiva

Remote • Today

Full-time

USD 227,000.00 - 370,000.00 per year

Staff/ Principal Software Engineer (L6/L7): AI Platform Model Serving

Netflix, Inc.

Remote • Today

Full-time

Compensation information provided in the description

Principal AI Sales Specialist

Cohesity

Remote or New York, New York • Today

Full-time

USD 354,400.00 - 443,000.00 per year

Principal Data Scientist - Remote

UnitedHealth Group

Remote or Minnetonka, Minnesota • Today

Full-time

USD 112,700.00 - 193,200.00 per year

Job Details

Skills

Genesys Cloud / Architect
Digital & Agentic AI Bots
Google Dialogflow / Amazon Lex
IVR & Routing
Generative AI / LLM

Summary

Location: California (Remote)
Role Type: Contract
Rate: $90.00 – $100.00/hour

Job Description

We are seeking an experienced Digital Bot / Agentic AI professional to design, develop, and support digital bot, routing, IVR, and AI-driven solutions. The ideal candidate will have strong experience with Genesys platforms, Digital CCaaS, conversational AI, routing applications, and agentic AI technologies, along with proven customer-facing consulting experience.

Key Responsibilities

Manage project initiatives of strategic importance to the organization.
Participate in customer workshops and design digital bot flows using Genesys products, design best practices, and product-specific capabilities.
Independently design, develop, and maintain routing applications for Digital Virtual Agents and Digital Agentic Virtual Agents.
Collaborate with Genesys technical teams and business partners to deliver scalable digital solutions.
Create accurate development effort estimates in collaboration with team managers, Professional Services project managers, and regional managers.
Analyze complex technical issues and exercise independent judgment in selecting appropriate methods, techniques, and evaluation criteria.
Work with the Product Owner and Scrum Master to drive user story creation and ownership for SS&AI-owned epics covering IVR, Routing, and Bots.
Lead SS&AI team delivery and ensure successful execution of assigned initiatives.
Present and demonstrate proposed digital bot solutions to customers and stakeholders.
Perform knowledge transfer and documentation of delivered solutions at the conclusion of engagements.
Create and execute test scripts for call flows and other application logic.
Leverage existing Genesys tools, logs, and reporting capabilities to provide UAT and QA support.
Collaborate effectively across global teams while considering cultural, language, and time-zone differences.
Demonstrate flexibility in working hours to accommodate customer and team interactions.
Provide feedback to Product teams regarding issues with APIs, products, documentation, and architectures.
Work independently to provide customer-facing technical consulting and help define key deliverables, outcomes, coding best practices, and deployment strategies.
Contribute as a team player and support organizational goals.

Minimum Requirements

Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent experience preferred.
10+ years of experience with commercial Digital CCaaS applications, routing, bots, and software development using appropriate development tools.
Experience with Advanced Speech Recognition engines.
Additional programming experience with languages such as PHP, Java, or C# is a plus.
6+ years of experience working with digital and/or voice bots on platforms such as Google Dialogflow and Amazon Lex.
Hands-on experience with webhooks, fulfillment, and bot development.
Ability to work U.S. business hours.
Demonstrated understanding and practical experience using Generative AI and Agentic AI tools.
Proven experience in a customer-facing technical role, including handling challenging customer situations and providing thought leadership in client consulting.
Strong understanding of IVR application architecture, including:
- Web components
- Telephony
- Caching
- Prompt servers
- Automatic Speech Recognition (ASR)
- Operational diagnostics
Ability to work independently with general direction and take initiative in defining and developing new product features.
Strong analytical, programming, troubleshooting, and problem-solving skills.
Ability to quickly learn and adopt new technologies and product capabilities.
Excellent verbal and written communication skills in English, with the ability to communicate effectively with both technical and business audiences.
Ability to effectively consult with clients, vendors, and internal teams in a fast-paced environment with flexible schedules.
Experience assisting with escalated customer issues originating from customers or partners.
Willingness to travel when required.

Desirable Skills

Demonstrated experience designing, developing, and supporting Agentic AI bots, including:
- Autonomous decision-making
- Tool integration
- Workflow orchestration
- Memory management
- Prompt engineering
- LLM-based conversational AI
Hands-on experience developing and deploying Genesys solutions using tools such as:
- Genesys Cloud
- Genesys Architect
- Dialog Engine
- Composer
- Designer
- Intelligent Automation
Experience with Google Dialogflow and Amazon Lex.
Genesys Google Cloud Platform or AWS certification.
Experience with bot and intent tuning.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90967174
Position Id: 165926-5657-1791328319
Posted 30+ days ago

Fitment

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Job Details

Skills

Genesys Cloud / Architect
Digital & Agentic AI Bots
Google Dialogflow / Amazon Lex
IVR & Routing
Generative AI / LLM

Summary

Location: California (Remote)
Role Type: Contract
Rate: $90.00 – $100.00/hour

Job Description

Key Responsibilities

Manage project initiatives of strategic importance to the organization.
Participate in customer workshops and design digital bot flows using Genesys products, design best practices, and product-specific capabilities.
Independently design, develop, and maintain routing applications for Digital Virtual Agents and Digital Agentic Virtual Agents.
Collaborate with Genesys technical teams and business partners to deliver scalable digital solutions.
Create accurate development effort estimates in collaboration with team managers, Professional Services project managers, and regional managers.
Analyze complex technical issues and exercise independent judgment in selecting appropriate methods, techniques, and evaluation criteria.
Work with the Product Owner and Scrum Master to drive user story creation and ownership for SS&AI-owned epics covering IVR, Routing, and Bots.
Lead SS&AI team delivery and ensure successful execution of assigned initiatives.
Present and demonstrate proposed digital bot solutions to customers and stakeholders.
Perform knowledge transfer and documentation of delivered solutions at the conclusion of engagements.
Create and execute test scripts for call flows and other application logic.
Leverage existing Genesys tools, logs, and reporting capabilities to provide UAT and QA support.
Collaborate effectively across global teams while considering cultural, language, and time-zone differences.
Demonstrate flexibility in working hours to accommodate customer and team interactions.
Provide feedback to Product teams regarding issues with APIs, products, documentation, and architectures.
Work independently to provide customer-facing technical consulting and help define key deliverables, outcomes, coding best practices, and deployment strategies.
Contribute as a team player and support organizational goals.

Minimum Requirements

Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent experience preferred.
10+ years of experience with commercial Digital CCaaS applications, routing, bots, and software development using appropriate development tools.
Experience with Advanced Speech Recognition engines.
Additional programming experience with languages such as PHP, Java, or C# is a plus.
6+ years of experience working with digital and/or voice bots on platforms such as Google Dialogflow and Amazon Lex.
Hands-on experience with webhooks, fulfillment, and bot development.
Ability to work U.S. business hours.
Demonstrated understanding and practical experience using Generative AI and Agentic AI tools.
Proven experience in a customer-facing technical role, including handling challenging customer situations and providing thought leadership in client consulting.
Strong understanding of IVR application architecture, including:
- Web components
- Telephony
- Caching
- Prompt servers
- Automatic Speech Recognition (ASR)
- Operational diagnostics
Ability to work independently with general direction and take initiative in defining and developing new product features.
Strong analytical, programming, troubleshooting, and problem-solving skills.
Ability to quickly learn and adopt new technologies and product capabilities.
Excellent verbal and written communication skills in English, with the ability to communicate effectively with both technical and business audiences.
Ability to effectively consult with clients, vendors, and internal teams in a fast-paced environment with flexible schedules.
Experience assisting with escalated customer issues originating from customers or partners.
Willingness to travel when required.

Desirable Skills

Demonstrated experience designing, developing, and supporting Agentic AI bots, including:
- Autonomous decision-making
- Tool integration
- Workflow orchestration
- Memory management
- Prompt engineering
- LLM-based conversational AI
Hands-on experience developing and deploying Genesys solutions using tools such as:
- Genesys Cloud
- Genesys Architect
- Dialog Engine
- Composer
- Designer
- Intelligent Automation
Experience with Google Dialogflow and Amazon Lex.
Genesys Google Cloud Platform or AWS certification.
Experience with bot and intent tuning.

Dice Id: 90967174
Position Id: 165926-5657-1791328319
Posted 30+ days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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