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Unified Communications Engineer – Remote, USA
We are seeking a hands-on Unified Communications/Telecommunications Engineer to support an enterprise contact center environment. The role focuses on Dynamics 365 Customer Service, Power Platform, Azure, voice/IVR, telephony integrations, and contact center operations.
Key Skills:
Dynamics 365 Customer Service & Contact Center
Voice routing, IVR, SIP/SBC & telephony integrations
Power Apps, Power Automate, Power BI, Copilot Studio & Dataverse
Azure Communication Services, Logic Apps & Function Apps
Azure Key Vault, Application Insights & Azure DevOps
Microsoft Fabric, Dataverse integration & Lakehouses
Azure Data Factory & Blob Storage
API integrations, monitoring, troubleshooting & production support
Strong experience with enterprise contact center environments
Preferred: Experience with Decagon, Pipkins, SBC trunking, call-flow orchestration, and Dynamics 365 context handoff.
Embark on a career with Maitsys, a global leader at the forefront of AI, SAP ERP, Cloud Migration, and IT Infrastructure Services. With offices in Boston and India, we're committed to attracting the best talent worldwide. Join us to be part of a dynamic team driving innovation, shaping the future, and delivering excellence in the world of technology.
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