Requisition No: 880210
Agency: Department of Transportation
Working Title: CADD SUPPORT SPECIALIST II - 55009566
Pay Plan: Career Service
Position Number: 55009566
Salary: $53,310.95 - $68,990.64
Posting Closing Date: 08/12/2026
Total Compensation Estimator ToolSTATE OF FLORIDA DEPARTMENT OF TRANSPORTATIONJOB POSTING DESCRIPTION972 / Production Support Office/CADDOPEN COMPETITIVECAREER SERVICEFULL-TIMECONTACT PERSON: Jennifer MullinsCONTACT PHONE NUMBER: CONTACT EMAIL ADDRESS: HIRING SALARY RANGE: $2,050.42 - $2,653.49/biweekly range / $53,310.95 - $68,990.64/annual rangeJoin FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.
To ensure honesty and transparency, all applicants must provide their own work. Unless explicitly requested, the use of Artificial Intelligence (AI) tools to assist with qualifying questions, work samples, or interviews is strictly prohibited, and any breach of this requirement will lead to the applicant being removed from consideration.
Candidates must be United States (U.S.) citizens or lawfully authorized alien workers. Visa sponsorship is not available.
Our MissionThe mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state's economic competitiveness, prioritizes Florida's environment and natural resources, and preserves the quality of life and connectedness of the state's communities.
Our VisionAs a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.
The Work You Will Do:CADD Support Specialist II/Production Support/CADD
This position is essential to ensuring the effective use, reliability, and continual improvement of the organization's CADD applications. These tools are used by both internal staff and external clients, making consistent support, training, and maintenance critical to operational efficiency and project delivery. This position provides direct production assistance to CADD users across all supported applications and software. By offering timely troubleshooting, user support, and workflow guidance, the role helps maintain productivity, reduce downtime, and ensure that project teams can meet established deadlines and standards. In addition to daily support, this position plays a key role in the strategic development and customization of CADD software, procedures, standards, and workflows. It assists with planning and distributing updates, enhancements, and documentation, ensuring that users have access to the most current tools and best practices. This work directly aligns with organizational goals for standardization, quality control, and continuous improvement.
The Difference You Will Make:Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication.
How You Will Grow:FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency's learning management system, you have access to hundreds of computer-based training and instructor-led courses.
Where You Will Work:Production Support Office/CADD
605 Suwannee St
Tallahassee, FL 32399
Annual Salary Range:$53,310.95 - $68,990.64 Your Specific Responsibilities:Provide support to users of Florida Department of Transportation (FDOT) Computer Aided Drafting and Design (CADD) software. Use various methods including e-mail, and user forums to respond to user support requests. Direct advanced support requests to and work closely with senior support specialists to resolve the issue while acquiring new knowledge of the product. Report support activities in the appropriate incident log and make reports to management as required.
Assist in the customization of CADD software for adherence to FDOT's design and plans preparation requirements. Assist in the development of applications used to automate processes and improve operation of CADD software. Assist in the definition of specifications for the development of applications by development team members or contracted developers. Work closely with the Developers to provide input and direction throughout the development process.
Assist in the review, development, and maintenance of assigned CADD training curriculum. Provide CADD training using various methods such as: Teams Meetings, Webinars, Hands-on/On-site training to reach CADD users. Report activities and progress to management as required.
Work closely with senior support specialists on support calls and development to gain expertise with new CADD applications or processes. Research new technology and industry trends to expand personal knowledge of computer hardware, CADD software, and CADD training. Attend conferences, technical seminars, working sessions and other venues to acquire knowledge of trends and other developments related to CADD and FDOT's design processes. Share this acquired knowledge with peers and supervisors, and periodically report developments as required.
Assist in the development, maintenance and application of documentation associated with the Department's CADD applications. This includes: the FDOT CADD Manual, Help files, CADD Website and SharePoint portals. Serve as a technical advisor and facilitate discipline-based Technical Advisory Committees (TACs), reporting these activities to management as required.
Assist in the testing of CADD software before release into production. Work with developers to resolve issues found during testing before the CADD software is released. Assist in the testing of new products and major updates released by vendors, reporting issues through proper channels so they may be addressed in future releases.
The Successful Candidate will have the following required Knowledge, Skills, and Abilities:Knowledge of:- Knowledge of customer service.
- Knowledge of the Department's CADD software and standards.
Skills in:- Skilled in the use of CADD software.
Ability to:- Ability to deal with internal and external customers in a courteous manner.
- Ability to solve problems relating to engineering.
- Ability to customize CADD software for adherence to the Department's standards.
- Ability to handle multiple tasks.
- Ability to plan, organize and coordinate work assignments.
- Ability to establish and maintain effective working relationships with others.
- Ability to research industry literature of changing technology.
- Ability to use correct spelling, grammar, and punctuation in writings.
- Ability to communicate technical information effectively, both verbally and in writing.
- Ability to make public presentations.
- Ability to identify needs and develop and present training effectively.
Other Job-Related Requirements:- This position will be required to respond before, during and following emergency situations.
Minimum Qualifications:- A high school diploma or its equivalent.
The State's total compensation package for employees features a highly competitive set of employee benefits including:
- Health insurance (over 90% employer paid)
- $25,000 life insurance policy (100% employer paid)
- Dental, vision and supplemental insurances
- State of Florida retirement package
- 10 paid holidays a year
- Generous vacation and sick leave
- Career advancement opportunities
- Tuition waiver for public college courses
- A variety of training opportunities
- Employee Assistance Program (EAP)
For additional benefit information available to State of Florida employees, visit: ;br>
SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES THE SERVICE VETERANS AND THEIR FAMILY MEMBERS HAVE GIVEN TO OUR COUNTRY AND SUPPORTS THE HIRING OF RETURNING SERVICE MEMBERS AND MILITARY SPOUSES. If you are a preference-eligible applicant who receives notice of a hiring decision and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, you may file a written complaint within 60 calendar days from the date you receive the notice, requesting an investigation to the Florida Department of Veterans' Affairs, Division of Benefits and Assistance, 9500 Bay Pines Boulevard, Room 214, St. Petersburg, Florida 33708.
THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES. QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY. In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation's Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. Please contact the Florida Department of Transportation's Human Resources Office at for assistance.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
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