Customer Service Specialist

Business Title: Customer Service Specialist (809031)

Location: Tallahassee, FL 32309

Job Type: Contract (10-11 M+)

Work Environment: Office (Monday - Friday 8:00 am – 5:00 pm)

Notes: Applicants must pass a level 2 screening background check, that includes fingerprinting for statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, and federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.

Short Description:

• Customer Service Specialists needed to answer calls from Florida high school and college students concerning Florida scholarships and grants. (This will renew for next fiscal year).  

Complete Description:

• Customer Service Specialists needed to answer calls from Florida high school and college students concerning Florida scholarships and grants.
• The position is 40 hours per week, Monday through Friday from 8 AM to 5 PM.

Knowledge, Skills, and Abilities:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support a plus.

Required Skills:

• Ability to speak and understand English. Required.
• High school diploma, general education degree, or equivalent. Required.
• Experience in a professional work environment, Required 2 Years
• Ability to stay calm when customers are stressed or upset. Required
• Comfortable using computers. Required
• Experience working with customer support a plus, Desired.