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Level-1 Help Desk Technician

Custom Computer Specialists

Taunton, Massachusetts • 25d ago

Full-time

USD 42,000.00 - 52,000.00 per year

Level III IT Technician

TeamLogic of Colorado Springs

Remote • 9d ago

Full-time

105000 - 110,000

IT Field Support Technician

LifeStance Health

Warwick, Rhode Island • 7d ago

Full-time

USD 25.00 - 28.00 per hour

Service Support Technician | Applicant Must Be Currently Local to Richmond, VA | Relocation Not Allowed

V.L.S. Systems, Inc

Remote or Hybrid in Richmond, Virginia • 6d ago

Easy Apply

Contract

Depends on Experience

Implementation Engineer

Canon USA, Inc.

Remote or Atlanta, Georgia • Today

Full-time

Desktop Support Technician

NCI Information Systems, Inc.

Remote or Washington, District of Columbia • Today

Full-time

USD 22.22 per hour

2nd Shift Help Desk Support

Sentinel Technologies

Remote or Downers Grove, Illinois • Today

Full-time

Compensation information provided in the description

EUX Engineer -Montreal Canada - Remote

Blue Mantis

Remote • Today

Full-time

USD 38.46 - 48.08 per hour

SERVICE DESK MANAGER

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 82,980.00 per year

Print Service - Support Engineer

Ekka IT Solutions Inc.

Remote or Hybrid in Richmond, Virginia • 6d ago

Easy Apply

Contract

30 - 35

Desktop Support Engineer L1 - PR

Blue Mantis

Remote • Today

Full-time

USD 21.00 - 25.00 per hour

Job Details

Skills

Help Desk
Technical Support
Mergers and Acquisitions
Customer Support
Managed Services
Issue Tracking
Printers
End-user Training
WebEx
Google Apps
Usability
Adaptability
Effective Communication
Customer Service
Organizational Skills
CompTIA
Network+
Microsoft
Microsoft Windows
OS X
Microsoft Office
Web Browsers
Antivirus
Management
Multitasking
Productivity
Attention To Detail
Computer Hardware
Operating Systems
Performance Management
Project Management
Preventive Maintenance
Brand

Help Desk
Technical Support
Mergers and Acquisitions
Customer Support
Managed Services
Issue Tracking
Printers
End-user Training
WebEx
Google Apps
Usability
Adaptability
Effective Communication
Customer Service
Organizational Skills
CompTIA
Network+
Microsoft
Microsoft Windows
OS X
Microsoft Office
Web Browsers
Antivirus
Management
Multitasking
Productivity
Attention To Detail
Computer Hardware
Operating Systems
Performance Management
Project Management
Preventive Maintenance
Brand

Summary

About the Job

CCS is looking to hire a Help Desk Support Technician - Level I to be an integral part of our Onsite Services Team whose function is to provide full time, on-site, end user support for a Southeastern Massachusetts (Taunton, MA) based education client. CCS is looking for an individual who will contribute to the company's overall success by providing exceptional client support with high levels of satisfaction in a technically diverse environment.

Salary Range: $42,000 - $52,000.

What You'll Do:

Providing premium, white-glove deskside support to client end users.
Providing support to other CCS divisions, including Managed Services and Project Services, as needed.
Oversee and maintain the ticketing system to ensure efficiency and organization.
Manage inbound tickets from initiation to resolution, ensuring timely and effective support.
Provide in-person support for end-user devices, including computers, Chromebooks, printers, fax machines, and other peripherals.
Provide end-user training as needed.
Troubleshoot and resolve issues with faulty operating systems and applications.
Provide support for A/V systems and Webex meeting technologies.
Maintaining knowledge of current IT technologies and trends.
Provide support for client applications, including Microsoft Office, web browsers, Google Apps, antivirus software, and other proprietary applications and systems.
Provide support for client-provided end-user mobile phone applications, ensuring functionality and usability.
Perform additional job-related duties as assigned, demonstrating flexibility and adaptability to support business needs.

What You Bring:

Effective communication skills, both verbal and written with emphasis on timely response.
Ability to communicate technical information clearly and concisely to both technical and non-technical users.
Ability to provide excellent customer service and build positive relationships with users.
Possession of strong organizational skills.
Possession of relevant industry certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft, and Google certifications) preferred.
In-depth knowledge of desktop hardware components and peripherals.
Experience with various operating systems (Windows, macOS, etc.) and their administration.
Possess experience with industry-standard applications, including Microsoft Office Suite, various web browsers, antivirus software, and other essential tools.
Understanding basic security concepts and practices.
Ability to manage difficult situations professionally.
Ability to work both independently and collaboratively as part of a team.
Ability to effectively manage time in a multitasking environment, ensuring efficiency and productivity.
Strong attention to detail, ensuring accuracy and precision in all tasks.
Required: 1-2 years of experience providing in-person support for end-user hardware, operating systems, and applications.
Ability to lift and move equipment weighing up to 50 lbs. independently.
Capability to transport equipment between floors and outlying buildings as needed.
Must have reliable transportation to support on-site duties and client needs.
Ability to provide on-site support during the client's working hours (7:30 AM - 4:00 PM), five days a week.
Ability and willingness to provide after-hours technical assistance to support meetings.
Ability and willingness to represent the CCS brand as outlined in the company handbook by maintaining professional dress, hygiene, and workplace etiquette.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111733
Position Id: c09a6cf5cba00d1ece85547141d3ec96
Posted 30+ days ago

Fitment

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Job Details

Skills

Help Desk
Technical Support
Mergers and Acquisitions
Customer Support
Managed Services
Issue Tracking
Printers
End-user Training
WebEx
Google Apps
Usability
Adaptability
Effective Communication
Customer Service
Organizational Skills
CompTIA
Network+
Microsoft
Microsoft Windows
OS X
Microsoft Office
Web Browsers
Antivirus
Management
Multitasking
Productivity
Attention To Detail
Computer Hardware
Operating Systems
Performance Management
Project Management
Preventive Maintenance
Brand

Help Desk
Technical Support
Mergers and Acquisitions
Customer Support
Managed Services
Issue Tracking
Printers
End-user Training
WebEx
Google Apps
Usability
Adaptability
Effective Communication
Customer Service
Organizational Skills
CompTIA
Network+
Microsoft
Microsoft Windows
OS X
Microsoft Office
Web Browsers
Antivirus
Management
Multitasking
Productivity
Attention To Detail
Computer Hardware
Operating Systems
Performance Management
Project Management
Preventive Maintenance
Brand

Summary

Providing premium, white-glove deskside support to client end users.
Providing support to other CCS divisions, including Managed Services and Project Services, as needed.
Oversee and maintain the ticketing system to ensure efficiency and organization.
Manage inbound tickets from initiation to resolution, ensuring timely and effective support.
Provide in-person support for end-user devices, including computers, Chromebooks, printers, fax machines, and other peripherals.
Provide end-user training as needed.
Troubleshoot and resolve issues with faulty operating systems and applications.
Provide support for A/V systems and Webex meeting technologies.
Maintaining knowledge of current IT technologies and trends.
Provide support for client applications, including Microsoft Office, web browsers, Google Apps, antivirus software, and other proprietary applications and systems.
Provide support for client-provided end-user mobile phone applications, ensuring functionality and usability.
Perform additional job-related duties as assigned, demonstrating flexibility and adaptability to support business needs.

What You Bring:

Effective communication skills, both verbal and written with emphasis on timely response.
Ability to communicate technical information clearly and concisely to both technical and non-technical users.
Ability to provide excellent customer service and build positive relationships with users.
Possession of strong organizational skills.
Possession of relevant industry certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft, and Google certifications) preferred.
In-depth knowledge of desktop hardware components and peripherals.
Experience with various operating systems (Windows, macOS, etc.) and their administration.
Possess experience with industry-standard applications, including Microsoft Office Suite, various web browsers, antivirus software, and other essential tools.
Understanding basic security concepts and practices.
Ability to manage difficult situations professionally.
Ability to work both independently and collaboratively as part of a team.
Ability to effectively manage time in a multitasking environment, ensuring efficiency and productivity.
Strong attention to detail, ensuring accuracy and precision in all tasks.
Required: 1-2 years of experience providing in-person support for end-user hardware, operating systems, and applications.
Ability to lift and move equipment weighing up to 50 lbs. independently.
Capability to transport equipment between floors and outlying buildings as needed.
Must have reliable transportation to support on-site duties and client needs.
Ability to provide on-site support during the client's working hours (7:30 AM - 4:00 PM), five days a week.
Ability and willingness to provide after-hours technical assistance to support meetings.
Ability and willingness to represent the CCS brand as outlined in the company handbook by maintaining professional dress, hygiene, and workplace etiquette.

Dice Id: 10111733
Position Id: c09a6cf5cba00d1ece85547141d3ec96
Posted 30+ days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

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