About the Role
Performing solutions implementation for comprehensive solutions addressing a diverse range of document-centric customer business problems. These solutions include ASend, SCS CAC/PIV, uniFLOW suite of applications, and other minor output management solutions. Within this context, you are responsible for providing the implementation and solving technical problems related to software and other services supported by the team during installation.
Your Impact
Validate technical solutions for feasibility, function as technical resource if help desk assistance is deemed necessary during the escalation process.
Assist with the pre-sales process for solution sales where required, manage the relationship between various support teams, both inside and externally, to ensure continuity of service on technical escalations, managing delivery plan, client expectations, scope of works and administrative project tracking, guide customers through necessary configuration setup, administration and maintenance of software, create user documentation, and provide education and training to existing clients.
About You: The Skills & Expertise You Bring
Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.
- Available to work beyond standard hours as required.
- CDIA+ (if not presently certified, must be attained within first 6-months of employment), Network+ certifications.
Occasional local/regional travel may be required, 1-5 days or more depending on size and complexity of implementation. Valid driver's license and acceptable driving record necessary. Certain minimum auto insurance coverages are required.
Required: Core Certifications for uniFLOW (Technician, Online Foundation) One of the following: Network +, Cloud +, Security+ (if not presently certified, work towards attaining within six months of promotion)
Desired: Any MS 365, Azure or AWS Fundamental or Associate certification
Company Overview
About our Company -#CUSA
Workstyle Description
Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.
Posting Tags
#li-rb1 #pm19
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: CANONNY
- Position Id: b0bcdf67c40ca215400bdfab851bb700
- Posted 6 hours ago
