Job Profile:IT Support Specialist 2
Job Family:IT Support Services
Time Type:Full time
Max Pay - Depends on experience:$80,500.00 USD Annual
Apply before 11:59 PM Arizona time the day before the posted End Date.Minimum Qualifications:Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary:
Provides routine and non-routine IT services to end users in order to support the mission of the institution through technology. Deploys enterprise managed tools that manage devices, deploys software and security updates of devices and applications across an enterprise, and updates documented processes.
Job Description:We are seeking a highly experienced, customer-focused Senior Network Field Technician to lead the installation, integration, maintenance, and troubleshooting of wired, wireless, and security network infrastructure across multiple sites. This senior-level role serves as a technical escalation point for complex issues, provides leadership on advanced projects, and mentors junior technicians while ensuring reliable, secure, and high-performing enterprise network environments.
As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our culture.
Salary Range: $61,400- $80,500 annually; Depends upon experience
Essential Duties:- Lead and perform the installation, configuration, integration, repair, upgrade, and maintenance of enterprise network infrastructure, including:
- Copper and fiber cabling
- Network switches, routers, and firewalls
- Wireless access points and controllers
- UPS systems and environmental or security devices
- Serve as the point of escalation for complex or unresolved network issues involving cable, hardware, software, wireless, telephony, and related technologies.
- Perform advanced on-site diagnostics and troubleshooting of connectivity, hardware, power, and configuration issues.
- Provide direct onsite and remote technical support to customers and internal stakeholders, maintaining high quality service and customer satisfaction.
- Lead and participate in scheduled upgrades, emergency response, and preventative maintenance activities, including participation in a 24x7 on-call or shift-based rotation.
- Coordinate closely with customers, operations, and engineering teams to validate alarms, plan maintenance windows, restore services, and implement scalable network and security solutions.
- Maintain accurate and thorough documentation, including network diagrams, cabling records, service tickets, time logs, and configuration details using ticketing and SNOW.
- Ensure strict compliance with safety, operational, and organizational standards (e.g., OSHA) when working with power, ladders, lifts, confined spaces, or mounted equipment.
- Act as a technical lead on complex projects, assisting with task coordination, work prioritization, and execution.
- Mentor, train, and provide technical guidance to Field Technicians; contribute to knowledge sharing and continuous improvement initiatives.
- We are seeking a highly experienced, customer-focused Senior Network Field Technician to lead the installation, integration, maintenance, and troubleshooting of wired, wireless, and security network infrastructure across multiple sites. This senior-level role serves as a technical escalation point for complex issues, provides leadership on advanced projects, and mentors junior technicians while ensuring reliable, secure, and high-performing enterprise network environments.
- Leverage AI in routine tasks and contribute ideas for using AI to improve the unit's efficiency and overall performance.
- Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.
- Collaborate across teams and actively participate in ET/ASU events and programs.
- This position is not eligible for sponsorship.
Desired Qualifications:- Relevant professional certifications preferred (e.g., CCNA/CCNP, CompTIA Network+/Security+, or equivalent vendor certifications).
- Proficiency with ticket management.
- Senior-level technical judgment with strong problem-solving skills and attention to detail.
- Customer-focused communicator able to interact effectively with technical and non-technical stakeholders.
- Professional appearance and demeanor.
- Self-motivated leader capable of working independently or guiding others as part of a team.
- Commitment to continuous learning and staying current with evolving network and security technologies.
- Minimum of 6 years of experience installing, integrating, troubleshooting, and maintaining enterprise network systems.
- Proven expertise serving as a point of escalation for complex networking issues.
- Proficiency with Arista network devices and basic-to-advanced CLI configuration.
- Valid driver's license with a clean driving record.
- Physical ability to unpack, set up, lift, and move network equipment (typically up to 55 lbs or more as required).
- Provides basic personal tools; advanced test equipment is supplied as needed.
- Ability to read construction drawings, create or redline low-voltage plans, and coordinate with facilities and vendors.
- Strong working knowledge of Layer 2/Layer 3 networking, TCP/IP, DHCP, DNS, SNMP, and Wi-Fi architectures.
- Experience with Arista, Juniper, Ubiquiti, Cisco or similar enterprise networking platforms.
- Experience supporting security infrastructure such as firewalls, VPNs, CCTV, and access control systems.
- Proficiency with Microsoft Office and standard business productivity tools.
- Experience with wireless technologies, telephony, cloud-based management tools, and network test equipment.
- Experience with fiber and copper cabling, including termination and testing (Fluke/OTDR).
- Leverage AI in routine tasks and contribute ideas for using AI to improve the unit's efficiency and overall performance.
- Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.
- Collaborate across teams and actively participate in ET/ASU events and programs.
Working Environment:- Combination of office and field-based work, including extended computer use and onsite physical tasks such as standing, bending, lifting, and working with cable or mounted equipment.
- Work hours may include rotating shifts, nights, weekends, or on-call coverage in a 24x7 operational environment.
- Occupy office locations in remote locations when need arises. Office locations can be Downtown Phoenix, Mayo, Tempe, Polytechnic, West Valley.
- Requires the ability to manage shifting priorities, work under pressure, and maintain regular and predictable attendance.
- Valid driver's license with a clean driving record.
- Frequent lifting and moving of network equipment (typically up to 55 lbs or more as required).
Special Instructions: In your cover letter: Describe your hands on experience with Arista and Cisco network infrastructure, and your experience with structured/ category cabling and network technician operations.
Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.
Join the team that sparks human-centered innovation
ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration.
Why join us?Mission oriented. Everything we do is to advance ASU's charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.
Flexibility. Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.
Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered.
Scale of impact. Our work changes the world. With 200k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.
World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU's top ranked programs with major tuition breaks.
Exposure to industry giants. ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.
Driving Requirement:Driving is not required for this position.
Location:Campus: Tempe
Funding:No Federal Funding
Instructions to Apply:Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.
Please use the link below to log in using single sign-on.
$9925/9925$24406.htmld
To be considered, your application must include all of the following attachments:
Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.
Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.
Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.
Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.
Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.
ASU Statement:Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report:In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU Police Department at .
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Employment Verification Statement:ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement: ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement:This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
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