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Systems Administrator (Gong & Nice Nexidia)

Judge Group, Inc.

Temple Terrace, Florida • Today

Contract

USD 45.00 - 47.00 per hour

Judge Group, Inc.

Job Details

Skills

Sales Operations
Process Optimization
Teamwork
API
Dashboard
Collaboration
Coaching
Workflow
Analytics
Onboarding
Training
Regulatory Compliance
Migration
Acceptance Testing
KPI
Management
SaaS
Customer Experience
Verint
Customer Relationship Management (CRM)
Business Intelligence
Microsoft Power BI
JIRA
Documentation
Quality Assurance
Transcription
Meta-data Management
Artificial Intelligence
Machine Learning (ML)
POSTMAN
Agile
Scrum
Kanban
Network Engineering
Citrix
Computer Science
Information Systems
Salesforce.com
Data Analysis
Tableau
ITIL
Amazon Web Services
Cloud Computing
Privacy
Marketing

Sales Operations
Process Optimization
Teamwork
API
Dashboard
Collaboration
Coaching
Workflow
Analytics
Onboarding
Training
Regulatory Compliance
Migration
Acceptance Testing
KPI
Management
SaaS
Customer Experience
Verint
Customer Relationship Management (CRM)
Business Intelligence
Microsoft Power BI
JIRA
Documentation
Quality Assurance
Transcription
Meta-data Management
Artificial Intelligence
Machine Learning (ML)
POSTMAN
Agile
Scrum
Kanban
Network Engineering
Citrix
Computer Science
Information Systems
Salesforce.com
Data Analysis
Tableau
ITIL
Amazon Web Services
Cloud Computing
Privacy
Marketing

Summary

Location: Temple Terrace, FL Salary: $45.00 USD Hourly - $47.00 USD Hourly Description:
Role Overview

Join our Revenue Technology Admin Team as a Systems Administrator focusing on post-contact analytics and revenue intelligence platforms. You'll oversee tools like Gong and NICE Nexidia-ensuring smooth operations, actionable insights, and meaningful collaboration across Sales, Support, Success, and Marketing. This is a great opportunity for someone passionate about SaaS tools, process optimization, and cross-functional teamwork.

NOTE: Location: Temple Terrace, FL or Alpharetta, GA - Hybrid

Key Responsibilities

Administer Gong and NICE Nexidia platforms end-to-end
Manage user access, licenses, permissions, and roles
Oversee system integrations and troubleshoot API issues
Configure dashboards, call filters, trackers, and workflows
Collaborate with cross-functional teams to align platform functionality with business objectives
Create scalable processes for scorecards, coaching workflows, and rep performance analytics
Utilize platform insights to support onboarding, training, and compliance
Maintain documentation and enforce governance best practices
Assist in tool evaluations, upgrades, migrations, and UAT activities
Define KPIs to measure platform impact and usage

Required Qualifications

2+ years managing an app with 500+ active users
2-4 years administering SaaS platforms in CX, Revenue Intelligence, or similar domains
Hands-on experience with Gong, NICE Nexidia, Observe.AI, Chorus, Verint, etc.
Familiarity with CRM systems (Salesforce), CCaaS platforms (CXone), and BI tools (Tableau, Power BI)
Experience with integrations between Gong/Nexidia and Salesforce
Knowledge of JIRA-based documentation and ticketing

Nice-to-Have Skills

Understanding of sentiment analysis, QA frameworks, and transcription tech
Exposure to call metadata tagging, voice traffic architecture, and AI/ML tools
Experience with low/no-code automation using Postman, Zapier, Workato
Familiarity with AWS Bedrock / Connect
Agile methodology experience (Scrum, Kanban)
Background in Network Engineering or Citrix environments

Education & Certifications

High School diploma
Bachelor's degree in IT, Computer Science, Business Information Systems, or relevant experience

Preferred Certifications:

Gong Revenue Intelligence Admin or Enablement
Salesforce Administrator
Gainsight NXT Admin
Google Data Analytics / Tableau Desktop Specialist
ITIL Foundation
AWS Certified Cloud Practitioner

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cxjudgpa
Position Id: 1092227
Posted 30+ days ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

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Judge Group, Inc.

Job Details

Skills

Sales Operations
Process Optimization
Teamwork
API
Dashboard
Collaboration
Coaching
Workflow
Analytics
Onboarding
Training
Regulatory Compliance
Migration
Acceptance Testing
KPI
Management
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Cloud Computing
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Process Optimization
Teamwork
API
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Collaboration
Coaching
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Management
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Customer Experience
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Summary

Administer Gong and NICE Nexidia platforms end-to-end
Manage user access, licenses, permissions, and roles
Oversee system integrations and troubleshoot API issues
Configure dashboards, call filters, trackers, and workflows
Collaborate with cross-functional teams to align platform functionality with business objectives
Create scalable processes for scorecards, coaching workflows, and rep performance analytics
Utilize platform insights to support onboarding, training, and compliance
Maintain documentation and enforce governance best practices
Assist in tool evaluations, upgrades, migrations, and UAT activities
Define KPIs to measure platform impact and usage

Required Qualifications

2+ years managing an app with 500+ active users
2-4 years administering SaaS platforms in CX, Revenue Intelligence, or similar domains
Hands-on experience with Gong, NICE Nexidia, Observe.AI, Chorus, Verint, etc.
Familiarity with CRM systems (Salesforce), CCaaS platforms (CXone), and BI tools (Tableau, Power BI)
Experience with integrations between Gong/Nexidia and Salesforce
Knowledge of JIRA-based documentation and ticketing

Nice-to-Have Skills

Understanding of sentiment analysis, QA frameworks, and transcription tech
Exposure to call metadata tagging, voice traffic architecture, and AI/ML tools
Experience with low/no-code automation using Postman, Zapier, Workato
Familiarity with AWS Bedrock / Connect
Agile methodology experience (Scrum, Kanban)
Background in Network Engineering or Citrix environments

Education & Certifications

High School diploma
Bachelor's degree in IT, Computer Science, Business Information Systems, or relevant experience

Preferred Certifications:

Gong Revenue Intelligence Admin or Enablement
Salesforce Administrator
Gainsight NXT Admin
Google Data Analytics / Tableau Desktop Specialist
ITIL Foundation
AWS Certified Cloud Practitioner

Dice Id: cxjudgpa
Position Id: 1092227
Posted 30+ days ago

Company Info

About Judge Group, Inc.

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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