Judge Group, Inc.
Judge Group, Inc.

Systems Administrator (Gong & Nice Nexidia)

Temple Terrace, FL, US • Posted 60+ days ago • Updated 11 hours ago
Contract Independent
On-site
USD $45.00 - 47.00 per hour
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Job Details

Skills

  • Sales Operations
  • Process Optimization
  • Teamwork
  • API
  • Dashboard
  • Collaboration
  • Coaching
  • Workflow
  • Analytics
  • Onboarding
  • Training
  • Regulatory Compliance
  • Migration
  • Acceptance Testing
  • KPI
  • Management
  • SaaS
  • Customer Experience
  • Verint
  • Customer Relationship Management (CRM)
  • Business Intelligence
  • Microsoft Power BI
  • JIRA
  • Documentation
  • Quality Assurance
  • Transcription
  • Meta-data Management
  • Artificial Intelligence
  • Machine Learning (ML)
  • POSTMAN
  • Agile
  • Scrum
  • Kanban
  • Network Engineering
  • Citrix
  • Computer Science
  • Information Systems
  • Salesforce.com
  • Data Analysis
  • Tableau
  • ITIL
  • Amazon Web Services
  • Cloud Computing
  • Privacy
  • Marketing

Summary

Location: Temple Terrace, FL Salary: $45.00 USD Hourly - $47.00 USD Hourly Description:
Role Overview

Join our Revenue Technology Admin Team as a Systems Administrator focusing on post-contact analytics and revenue intelligence platforms. You'll oversee tools like Gong and NICE Nexidia-ensuring smooth operations, actionable insights, and meaningful collaboration across Sales, Support, Success, and Marketing. This is a great opportunity for someone passionate about SaaS tools, process optimization, and cross-functional teamwork.

NOTE: Location: Temple Terrace, FL or Alpharetta, GA - Hybrid

Key Responsibilities
  • Administer Gong and NICE Nexidia platforms end-to-end
  • Manage user access, licenses, permissions, and roles
  • Oversee system integrations and troubleshoot API issues
  • Configure dashboards, call filters, trackers, and workflows
  • Collaborate with cross-functional teams to align platform functionality with business objectives
  • Create scalable processes for scorecards, coaching workflows, and rep performance analytics
  • Utilize platform insights to support onboarding, training, and compliance
  • Maintain documentation and enforce governance best practices
  • Assist in tool evaluations, upgrades, migrations, and UAT activities
  • Define KPIs to measure platform impact and usage


Required Qualifications
  • 2+ years managing an app with 500+ active users
  • 2-4 years administering SaaS platforms in CX, Revenue Intelligence, or similar domains
  • Hands-on experience with Gong, NICE Nexidia, Observe.AI, Chorus, Verint, etc.
  • Familiarity with CRM systems (Salesforce), CCaaS platforms (CXone), and BI tools (Tableau, Power BI)
  • Experience with integrations between Gong/Nexidia and Salesforce
  • Knowledge of JIRA-based documentation and ticketing


Nice-to-Have Skills
  • Understanding of sentiment analysis, QA frameworks, and transcription tech
  • Exposure to call metadata tagging, voice traffic architecture, and AI/ML tools
  • Experience with low/no-code automation using Postman, Zapier, Workato
  • Familiarity with AWS Bedrock / Connect
  • Agile methodology experience (Scrum, Kanban)
  • Background in Network Engineering or Citrix environments


Education & Certifications
  • High School diploma
  • Bachelor's degree in IT, Computer Science, Business Information Systems, or relevant experience


Preferred Certifications:
  • Gong Revenue Intelligence Admin or Enablement
  • Salesforce Administrator
  • Gainsight NXT Admin
  • Google Data Analytics / Tableau Desktop Specialist
  • ITIL Foundation
  • AWS Certified Cloud Practitioner

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: cxjudgpa
  • Position Id: 1092227
  • Posted 30+ days ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

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