Overview
On Site
USD 45.00 - 47.00 per hour
Contract - Independent
Skills
Sales Operations
Process Optimization
Teamwork
API
Dashboard
Collaboration
Coaching
Workflow
Analytics
Onboarding
Training
Regulatory Compliance
Migration
Acceptance Testing
KPI
Management
SaaS
Customer Experience
Verint
Customer Relationship Management (CRM)
Business Intelligence
Microsoft Power BI
JIRA
Documentation
Quality Assurance
Transcription
Meta-data Management
Artificial Intelligence
Machine Learning (ML)
POSTMAN
Agile
Scrum
Kanban
Network Engineering
Citrix
Computer Science
Information Systems
Salesforce.com
Data Analysis
Tableau
ITIL
Amazon Web Services
Cloud Computing
Privacy
Marketing
Job Details
Location: Temple Terrace, FL
Salary: $45.00 USD Hourly - $47.00 USD Hourly
Description:
Role Overview
Join our Revenue Technology Admin Team as a Systems Administrator focusing on post-contact analytics and revenue intelligence platforms. You'll oversee tools like Gong and NICE Nexidia-ensuring smooth operations, actionable insights, and meaningful collaboration across Sales, Support, Success, and Marketing. This is a great opportunity for someone passionate about SaaS tools, process optimization, and cross-functional teamwork.
NOTE: Location: Temple Terrace, FL or Alpharetta, GA - Hybrid
Key Responsibilities
Required Qualifications
Nice-to-Have Skills
Education & Certifications
Preferred Certifications:
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $45.00 USD Hourly - $47.00 USD Hourly
Description:
Role Overview
Join our Revenue Technology Admin Team as a Systems Administrator focusing on post-contact analytics and revenue intelligence platforms. You'll oversee tools like Gong and NICE Nexidia-ensuring smooth operations, actionable insights, and meaningful collaboration across Sales, Support, Success, and Marketing. This is a great opportunity for someone passionate about SaaS tools, process optimization, and cross-functional teamwork.
NOTE: Location: Temple Terrace, FL or Alpharetta, GA - Hybrid
Key Responsibilities
- Administer Gong and NICE Nexidia platforms end-to-end
- Manage user access, licenses, permissions, and roles
- Oversee system integrations and troubleshoot API issues
- Configure dashboards, call filters, trackers, and workflows
- Collaborate with cross-functional teams to align platform functionality with business objectives
- Create scalable processes for scorecards, coaching workflows, and rep performance analytics
- Utilize platform insights to support onboarding, training, and compliance
- Maintain documentation and enforce governance best practices
- Assist in tool evaluations, upgrades, migrations, and UAT activities
- Define KPIs to measure platform impact and usage
Required Qualifications
- 2+ years managing an app with 500+ active users
- 2-4 years administering SaaS platforms in CX, Revenue Intelligence, or similar domains
- Hands-on experience with Gong, NICE Nexidia, Observe.AI, Chorus, Verint, etc.
- Familiarity with CRM systems (Salesforce), CCaaS platforms (CXone), and BI tools (Tableau, Power BI)
- Experience with integrations between Gong/Nexidia and Salesforce
- Knowledge of JIRA-based documentation and ticketing
Nice-to-Have Skills
- Understanding of sentiment analysis, QA frameworks, and transcription tech
- Exposure to call metadata tagging, voice traffic architecture, and AI/ML tools
- Experience with low/no-code automation using Postman, Zapier, Workato
- Familiarity with AWS Bedrock / Connect
- Agile methodology experience (Scrum, Kanban)
- Background in Network Engineering or Citrix environments
Education & Certifications
- High School diploma
- Bachelor's degree in IT, Computer Science, Business Information Systems, or relevant experience
Preferred Certifications:
- Gong Revenue Intelligence Admin or Enablement
- Salesforce Administrator
- Gainsight NXT Admin
- Google Data Analytics / Tableau Desktop Specialist
- ITIL Foundation
- AWS Certified Cloud Practitioner
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.