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Ad Success Representative

MediaMint

Toronto, Ontario • Today

Easy Apply

Full-time

50000 - 55000

MediaMint

Job Details

Skills

Ad Ops
Customer Success
Programmatic

Summary

Ad Success Representative

We are seeking an Ad Success Representative to support an esteemed client in the digital advertising space. This role is a hybrid of strategic account management and operational excellence. You will be the primary link between client partners and Ad Operations—managing workflows, delivering insights, and driving campaign success.

This is a high-impact, fast-moving role—ideal for someone who excels at switching between hands-on tasks and big-picture thinking.

Responsibilities

Client Engagement & Strategic Partnership

Manage 3–4 client partners, including subsidiaries under large holding companies.
Lead structured weekly check-ins, provide proactive recommendations, and build trust-based relationships.
Support account retention and growth by identifying revenue opportunities and upsell strategies.

Campaign Management & Operational Support

Act as liaison between client teams and Ad Operations; manage ticket submissions and QA deliverables.
Use tools like Slack, Salesforce, and trackers to ensure smooth workflow and issue resolution.
Oversee Direct IO, Programmatic, and Self-Serve (Ads Manager) campaign processes.

Insight Generation & Optimization

Download and analyze campaign performance data.
Translate metrics into clear, actionable insights and optimizations.
Deliver reporting narratives that align with campaign goals and strategy.

Internal Collaboration & Workflow Development

Partner with product, marketing, and engineering teams to surface client feedback and shape improvements.
Help standardize evolving workflows in coordination with partners like MediaMint's process teams.
Contribute to resource creation and knowledge-sharing initiatives.

Requirements

Required Skills & Experience:

3+ years in Customer Success, Account Management, Ad Ops, or a similar client-facing role
Proficiency with Salesforce, Google Sheets/Excel, Slack, and customer support platforms (Zendesk, Outreach.io)
Strong problem-solving and communication skills
Ability to manage complex workflows and shifting priorities

Preferred Skills & Experience:

Experience in digital advertising (Direct IO, Programmatic, or Self-Serve) is a plus
Analytical mindset with a drive to turn data into actionable insights

Performance Metrics:

Volume of Work (by case type, reason, and region)
Average Handle Time for support and operational tasks
QA Scores for campaign accuracy, strategy, and delivery timeliness
Monthly CSAT Scores from client partners evaluating deliverables and communication

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91088557
Position Id: 9140291
Posted 14 hours ago

Company Info

About MediaMint

MediaMint delivers AI-driven revenue operations solutions that redefine growth strategies across media, marketing, sales, customer success, and beyond. Since 2010, we’ve turned operational complexity into a competitive advantage, helping businesses achieve scalable, sustainable growth. From MediaMint Labs’ advanced AI capabilities to customized operations support, we partner with clients globally to unlock efficiency, elevate performance, and drive value creation. Join us as we shape the future of RevOps. #RevOps #AIPowered #GlobalGrowth #SustainableValue

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Dilip Pamidighant

Recruiter @ MediaMint

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Job Details

Skills

Ad Ops
Customer Success
Programmatic

Summary

Ad Success Representative

This is a high-impact, fast-moving role—ideal for someone who excels at switching between hands-on tasks and big-picture thinking.

Responsibilities

Client Engagement & Strategic Partnership

Manage 3–4 client partners, including subsidiaries under large holding companies.
Lead structured weekly check-ins, provide proactive recommendations, and build trust-based relationships.
Support account retention and growth by identifying revenue opportunities and upsell strategies.

Campaign Management & Operational Support

Act as liaison between client teams and Ad Operations; manage ticket submissions and QA deliverables.
Use tools like Slack, Salesforce, and trackers to ensure smooth workflow and issue resolution.
Oversee Direct IO, Programmatic, and Self-Serve (Ads Manager) campaign processes.

Insight Generation & Optimization

Download and analyze campaign performance data.
Translate metrics into clear, actionable insights and optimizations.
Deliver reporting narratives that align with campaign goals and strategy.

Internal Collaboration & Workflow Development

Partner with product, marketing, and engineering teams to surface client feedback and shape improvements.
Help standardize evolving workflows in coordination with partners like MediaMint's process teams.
Contribute to resource creation and knowledge-sharing initiatives.

Requirements

Required Skills & Experience:

3+ years in Customer Success, Account Management, Ad Ops, or a similar client-facing role
Proficiency with Salesforce, Google Sheets/Excel, Slack, and customer support platforms (Zendesk, Outreach.io)
Strong problem-solving and communication skills
Ability to manage complex workflows and shifting priorities

Preferred Skills & Experience:

Experience in digital advertising (Direct IO, Programmatic, or Self-Serve) is a plus
Analytical mindset with a drive to turn data into actionable insights

Performance Metrics:

Volume of Work (by case type, reason, and region)
Average Handle Time for support and operational tasks
QA Scores for campaign accuracy, strategy, and delivery timeliness
Monthly CSAT Scores from client partners evaluating deliverables and communication

Dice Id: 91088557
Position Id: 9140291
Posted 14 hours ago