Description Help Desk IIOverviewAn organization is seeking a Help Desk II to provide hands-on technical support for end users, workstations, peripherals, and enterprise technologies. This role will serve as a key resource for troubleshooting technical issues, supporting day-to-day IT operations, and maintaining a reliable end-user computing environment. The ideal candidate is customer-focused, enjoys solving technical problems, and can work independently while maintaining strong collaboration with internal teams.
Responsibilities- Provide technical support for desktops, laptops, printers, mobile devices, and related hardware
- Troubleshoot and resolve hardware, software, connectivity, and user access issues
- Assist with workstation deployment, configuration, upgrades, and replacements
- Support end users both onsite and remotely
- Maintain user accounts, device inventories, and technology documentation
- Escalate and coordinate resolution of complex technical issues when necessary
- Assist with technology standards, security practices, and operational procedures
- Document troubleshooting activities and support processes
- Deliver a high level of customer service and communication to business users
Requirements Required Qualifications- 2+ years of experience in desktop support, IT support, help desk, or systems administration
- Experience supporting Windows-based environments and common business applications
- Knowledge of desktop hardware, peripherals, and end-user technologies
- Strong troubleshooting and problem-solving abilities
- Excellent communication and customer service skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience providing both onsite and remote user support
Preferred Qualifications- Experience supporting enterprise business environments
- Familiarity with endpoint management, device deployment, and user administration
- Knowledge of networking fundamentals and connectivity troubleshooting
- Experience working with ticketing systems and IT service processes
- Relevant technical certifications are a plus
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