Job#: 3053705 Job Description: Support Desk Specialist - Tier 1
Location: Town and Country, Missouri (Onsite)
Pay: $12-$16/hr
Duration: 12 month contract w/ potential to extend
Role Overview
This position provides first-level IT support for all end-users. The role focuses on delivering timely and professional technical assistance via phone, chat, and ticketing systems. The specialist will troubleshoot and resolve common hardware, software, and voice/data communication system issues in a structured service desk environment.
Key Responsibilities
- Provide first-level technical support to internal employees via telephone, chat, and service tickets.
- Troubleshoot and resolve Tier 1 issues including password resets, account lockouts, two-factor authentication, and VPN connectivity.
- Provide basic support for Microsoft 365 applications.
- Document incidents and resolutions accurately in the ticketing system using professional language.
- Follow established procedures to escalate issues outside of Tier 1 scope.
- Track and follow up on open tickets to ensure timely resolution.
- Adhere to all on-site schedules, operational processes, and security requirements.
Required Qualifications
Experience: 1+ years of experience in a help desk, service desk, or IT support role is required.
Technical Skills: Candidates must have experience using ticketing systems and writing technical support documentation. Proficiency with popular operating systems (Windows and/or macOS), Microsoft 365 applications, desktop and laptop hardware, printers, and basic networking concepts is necessary. Familiarity with VPN concepts and remote desktop tools is also required.
Preferred Qualifications
- Familiarity with GlobalProtect VPN.
- Experience with VIP Access or similar two-factor authentication tools.
- Prior experience supporting internal employees in a corporate environment.
Work Environment
This role is in a fully on-site support desk environment. The specialist will be part of a collaborative team and should expect a high volume of calls and tickets. An emphasis is placed on customer service, responsiveness, and accuracy. No remote work is available for this position.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
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