Bilingual Helpdesk Technician II - Spanish/English

This position is open to candidates in the Metro Detroit, Michigan area, or the Roswell, Georgia area. It requires up to 3 weeks of on site training and will transition into a hybrid position spending 2/3 days per week on site. Provide professional end-user support via telephone, email or web submits.Provide restorative or maintenance actions to resolve end-user problems.Responds to end-user problems based on standard procedures.Track incidents and calls, including but not limited to, entering d