Field Service Engineer

Field Service Engineer

Position Summary

Top candidates will be responsible for the installation, maintenance, technical support and troubleshooting of company equipment at customer sites, ensuring high service standouts and customer satisfaction.

Key Responsibilities
Install and commission equipment at customer facilities.
Perform preventative and corrective maintenance activities.
Diagnose and resolve hardware and software issues.
Provide technical support both remotely and on-site.
Prepare technical service reports and documentation.
Collaborate with Engineering, Manufacturing and Customer Service teams to troubleshoot - and eventually resolve - customer's technical issues.
Deliver technical training to end users when required.
Travel domestically and *internationally, as needed. (*Once new hire is selected, he/she will complete a two-week-long training course at ElettroFisico's manufacturing facility in Milan Italy.)
Qualifications
*Bachelor's degree in Electrical Engineering or related field. *NOTE: A Bachelor's degree is preferred but not required. Those non-degreed candidates skilled in field service and/or technical support, provided that he/she has a proven track record of success, will be given every consideration.
Previous experience in field service or technical support is strongly preferred.
Ability to read and interpret electrical, electronic and mechanical schematics.
BIG PLUSES - Bilingual ability in both English and Spanish, with a working knowledge of Italian.
Strong problem-solving and customer relationship skills.
Willingness to travel frequently. (Majority of travel will be local to the greater Detroit, Michigan area.)
Soft Skills
Must have a customer-oriented mindset.
Should be able to work independently, but must also learn to function - and ultimately thrive - in a team-oriented organization.
Strong organizational skills + flexibility and adaptability.
Problem-solving ability plus capable of boiling down highly technical terms into business language that customers can readily understand.

Additional Information and Related Skills

Self-motivation - Executing problem-solving skills (ala software engineers as key problem solvers). Self-starter with ability to deal with complicated technical matters in a team environment.

Understanding all technical aspects - Understanding circuitry + familiarity with design points. NOTE: DO NOT NEED TO KNOW HOW TO READ BUILDING DIAGRAMS. NOTE #2: Should know how to use cilliscope (electronic test tool that draws a graph of voltage changes over time).

General trouble shooting and overall (on-site) tech support + read schematics + overall, blanket knowledge of electronics

Key Soft Skills

Small group environment - working on his/her own is important, but knowing how to work with people in the office AND in the field is a key element to finding success in the company.
NOTE: If selected for the role, you will complete two weeks training over in Milan, Italy. And upon your return, you will be required to be in the office in Oakland County, MI daily - when not out on assignment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

(none specified)

AllSTEM Representative Contact Info

Account Executive:

Fischer

Branch Phone:



Location:

Ontario, CA