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Information Technology - Application Support Lead 130-2064

CommunityCare

Tulsa, Oklahoma • Today

Full-time

Team Lead – InfoLease/Rapport Application Support & Development

New York Technology Partners

Remote • 5d ago

Easy Apply

Contract

Depends on Experience

Applications Support Supervisor (IT Application Development Senior/Specialist)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

Analyst Lead, Application Maintenance & Support

FIS

Remote or Pennsylvania • Today

Full-time

USD 111,650.00 - 189,810.00 per year

IT Application Support Specialist

Precision System Design Inc.

Remote or Hybrid • Today

Easy Apply

Contract

DOE

Senior IT Project Manager / Application Transition Lead

NTT DATA, Inc.

Remote or Pittsburgh, Pennsylvania • Today

Full-time

USD 62.10 - 70.00 per hour

Application System Analyst Lead

Apetan Consulting

Remote • Yesterday

Easy Apply

Contract, Third Party

$90 - $105

IT Applications Professional - EAM

Archon Resources

Tulsa, Oklahoma • 10d ago

Easy Apply

Full-time

$154000

Technical Lead Application Operations

Infinite Computer Solutions (ICS)

Remote • 22d ago

Easy Apply

Full-time

$60,000 - $120,000

Enterprise Applications Development Lead

Praxis Precision Medicines

Remote • Today

Full-time

USD 130,000.00 - 150,000.00 per year

Applications Team Lead

NCI Information Systems, Inc.

Remote or Roanoke, Virginia • Today

Full-time

USD 87,320.00 per year

IT Applications Professional - EAM

System One

Remote • 12d ago

Easy Apply

Full-time

$154000

Director, IT - ERP & Enterprise Business Applications

UC Health

Remote or Cincinnati, Ohio • Today

Full-time

IT Senior Application Developer (3 positions)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

Director, IT Applications

LIBERTY Dental Plan Corporation

Remote • Today

Easy Apply

Full-time

150000 - 200,000

IT Applications Specialist Sr

Randstad Digital

Remote or Cleveland, Ohio • Today

Contract

USD47 - USD57

Senior Systems Administrator, IT Applications

tax.com

Remote or Hybrid in Hyderabad, Telangana • Yesterday

Full-time

IT Application Senior Auditor

CVS Health

Remote or New Jersey • Today

Full-time

USD 46,988.00 - 112,200.00 per year

Sr. IT Manager, Marketing Applications

Vail Resorts

Remote • Today

Full-time

USD 112,000.00 - 159,000.00 per year

IT Solutions Architect - Epic Patient Flow Applications

Advocate Health Care

Remote • Today

Full-time

USD 54.90 - 82.35 per hour

IT Applications Professional

Fuse3 Solutions

Remote • 12d ago

Easy Apply

Full-time

100,000 - 150,000

Application Security Lead

Hightouch

Remote • Today

Full-time

USD 180,000.00 - 400,000.00 per year

Application Developer Technical Lead

Cencora

Remote • Today

Full-time

Compensation information provided in the description

Job Details

Skills

Information Technology
Application Support
Knowledge Transfer
Enterprise Software
Service Delivery
Tier 2
Communication
Facilitation
Documentation
Relationship Management
Health Care
Management
QNXT
Training
Technical Writing

Summary

JOB SUMMARY:

The Application Support Lead is responsible for strengthening Service Delivery's ability to resolve business-critical application issues by building application knowledge, documentation, and training. Serves as a trusted escalation point for business partners when system issues cross departmental lines.

KEY RESPONSIBILITIES:

Author and maintain documented application-support procedures and troubleshooting runbooks for support teams to use independently.
Build and deliver a formal training and knowledge-transfer program to raise enterprise-application troubleshooting capability across Service Delivery.
Manage triage and resolution for escalated, business-critical application issues.
Serve as the primary subject-matter expert and escalation contact for core business applications; partner with stakeholders across departments to ensure timely, appropriate triage and resolution of escalated issues.
Investigate and resolve multi-system issues spanning access, data accuracy, and system-problem reports across customer and provider facing portals.
Assist in identifying recurring failure patterns and candidate work for the next wave of Tier 2 training and ownership.
Document and prepare reports on escalation volume, resolution time, and recurring system issues.
Perform other job-related duties as required or assigned.

QUALIFICATIONS:

Proven ability to troubleshoot and resolve issues across multiple enterprise applications and departments.
Excellent communication and facilitation skills, with the ability to translate technical issues for non-technical, cross-departmental stakeholders.
Demonstrated ability to build documentation, runbooks, and training materials that transfer knowledge effectively.
Strong relationship-management skills; comfortable serving as a trusted point of contact for multiple business units.
Successful completion of Health Care Sanctions background check.

EDUCATION/EXPERIENCE:

A minimum of four years of experience supporting enterprise business applications in a healthcare, health plan, or similarly regulated environment.
Experience triaging and prioritizing competing, business-critical escalations under time pressure.
Direct experience with health plan systems such as core administration platforms (Amisys, QNXT, or equivalent), provider/member/employer portals, or claims-adjacent systems strongly preferred.
Experience building training programs or technical documentation for support staff preferred.

CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80184480
Position Id: 6b3b608824a74cc8f2a7f880f1d49e2f
Posted 30+ days ago

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W2 :: Remote :: VistA/MUMPS Healthcare Applications Support Specialist || G.C / U.S.C

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VistA/MUMPS Healthcare Applications Support Specialist || G.C / U.S.C 6 Months Remote **Position Overview:** The Healthcare IT Applications Support Specialist will serve as a key resource for the maintenance, troubleshooting, and continuous improvement of legacy healthcare information systems, specifically VistA environments and MUMPS-based applications. The ideal candidate will ensure high system reliability, efficient incident resolution, and collaborative enhancements in a complex healthcare

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USD 115,000.00 - 172,500.00 per year

Job Details

Skills

Information Technology
Application Support
Knowledge Transfer
Enterprise Software
Service Delivery
Tier 2
Communication
Facilitation
Documentation
Relationship Management
Health Care
Management
QNXT
Training
Technical Writing

Summary

Author and maintain documented application-support procedures and troubleshooting runbooks for support teams to use independently.
Build and deliver a formal training and knowledge-transfer program to raise enterprise-application troubleshooting capability across Service Delivery.
Manage triage and resolution for escalated, business-critical application issues.
Serve as the primary subject-matter expert and escalation contact for core business applications; partner with stakeholders across departments to ensure timely, appropriate triage and resolution of escalated issues.
Investigate and resolve multi-system issues spanning access, data accuracy, and system-problem reports across customer and provider facing portals.
Assist in identifying recurring failure patterns and candidate work for the next wave of Tier 2 training and ownership.
Document and prepare reports on escalation volume, resolution time, and recurring system issues.
Perform other job-related duties as required or assigned.

QUALIFICATIONS:

Proven ability to troubleshoot and resolve issues across multiple enterprise applications and departments.
Excellent communication and facilitation skills, with the ability to translate technical issues for non-technical, cross-departmental stakeholders.
Demonstrated ability to build documentation, runbooks, and training materials that transfer knowledge effectively.
Strong relationship-management skills; comfortable serving as a trusted point of contact for multiple business units.
Successful completion of Health Care Sanctions background check.

EDUCATION/EXPERIENCE:

A minimum of four years of experience supporting enterprise business applications in a healthcare, health plan, or similarly regulated environment.
Experience triaging and prioritizing competing, business-critical escalations under time pressure.
Direct experience with health plan systems such as core administration platforms (Amisys, QNXT, or equivalent), provider/member/employer portals, or claims-adjacent systems strongly preferred.
Experience building training programs or technical documentation for support staff preferred.

Dice Id: 80184480
Position Id: 6b3b608824a74cc8f2a7f880f1d49e2f
Posted 30+ days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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