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IT Support Specialist (3rd Shift)
Location: Vancouver, WA (Onsite)
Position Type: Contract-to-Hire
Pay Rate: $26.00 - $28.00/hour
Shift: 11:00 PM - 7:00 AM, Days off: Sunday & Wednesday
Position Overview
We are seeking an IT Support Specialist to provide overnight technical support for end users in a fast-paced enterprise environment. This individual will serve as the first point of contact for IT-related issues, supporting hardware, software, mobile devices, printers, workstations, and user accounts. The ideal candidate is customer-focused, technically proficient, and comfortable working independently during overnight hours.
Key Responsibilities
- Serve as the front-line point of contact for technical support requests.
- Provide support for hardware, software, operating systems, mobile devices, printers, and computer systems via phone, email, chat, and remote support tools.
- Triage, prioritize, document, and escalate incidents through the IT ticketing system as needed.
- Troubleshoot and resolve technical issues using established support procedures.
- Deliver professional customer service through clear verbal and written communication.
- Monitor and respond to system outages, service interruptions, and network-related issues.
- Configure, install, maintain, and perform basic repairs on computers, printers, and peripheral equipment.
- Process user account requests, password resets, access permissions, and related security changes.
- Assist with IT asset management, including equipment inventory, tracking, shipping, receiving, and recovery.
- Create and maintain technical documentation and knowledge base articles.
- Support deployments, upgrades, system implementations, and ongoing IT initiatives.
- Maintain accurate ticket updates and service records.
- Participate in after-hours support activities as needed.
Required Qualifications
- 1+ year of experience in IT Support, Help Desk, Service Desk, or Desktop Support.
- Experience troubleshooting Windows operating systems, hardware, software, and peripheral devices.
- Strong customer service, communication, and problem-solving skills.
- Experience using ticketing systems to manage and track support requests.
- Ability to prioritize multiple tasks and work independently during overnight shifts.
- Basic understanding of networking concepts and user account administration.
Preferred Qualifications
- Experience supporting mobile devices and wireless technologies.
- Knowledge of Microsoft 365, Active Directory, and identity and access management.
- CompTIA A+, Network+, or similar technical certification.
- Experience with IT asset management and inventory processes.
Additional Information
This contract-to-hire opportunity is ideal for an entry-level to mid-level IT professional seeking hands-on technical support experience in a 24/7 operational environment while working independently during overnight hours. Candidates who are customer-focused, dependable, and eager to grow their technical skills are encouraged to apply.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.
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