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5 results (1 new)
Job Title: Senior Voice Engineer (Avaya Voice & UC)
Location: Vancouver, WA (Onsite)
Duration: Long-Term Contract
Job Summary
We are seeking an experienced Senior Voice Engineer with deep expertise in Avaya Voice Infrastructure, Unified Communications, Contact Center technologies, SIP/VoIP, and Voice Automation. The ideal candidate will provide L3 production support, lead complex troubleshooting efforts, drive voice transformation initiatives, and build automation solutions to improve operational efficiency and reliability.
Responsibilities
Provide L3 support for enterprise voice and unified communications environments.
Troubleshoot complex issues involving Avaya telephony, SIP trunks, SBCs, call routing, and contact center platforms.
Perform Root Cause Analysis (RCA) and implement permanent solutions.
Lead voice migrations, upgrades, and transformation initiatives.
Support major production incidents and customer escalations.
Collaborate with network, security, and application teams.
Develop automation solutions for voice operations, monitoring, and reporting.
Create dashboards, health checks, operational reports, and documentation.
Coordinate with telecom carriers for SIP, PRI, and circuit-related issues.
Mentor L1/L2 engineers and provide technical guidance.
Required Technical Skills
Avaya Technologies
Avaya Aura Communication Manager
Avaya Session Manager
Avaya System Manager
Avaya Session Border Controller (SBCE)
Avaya Media Gateway (G430/G450/G650)
Avaya CMS Reporting
Avaya Contact Center / Elite
Avaya IP Office (Preferred)
Voice & Unified Communications
SIP Protocol Analysis
VoIP & H.323
SIP Trunks
Dial Plan Design
Session Management
Call Routing & Recording
Voice QoS Analysis
SBC Administration
Contact Center
Avaya Contact Center
Call Vectoring
VDN & Hunt Groups
CMS Reporting
IVR Integration
Workforce Management Integration
Automation (Mandatory)
Python
REST APIs
Ansible
PowerShell
Log Collection & Analysis
Health Check Automation
Configuration Backup & Validation
Dashboard Development (Grafana, Power BI, or equivalent)
SNMP & API-based Monitoring
Preferred Experience
Wireshark Packet Analysis
SolarWinds, PRTG, Splunk, NetBrain
Microsoft Teams Voice (Direct Routing)
AudioCodes SBC
ITIL Incident, Problem & Change Management
Preferred Certifications
Avaya ACS / ACIS
CCNP Collaboration
Microsoft Teams Voice Engineer (MS-720)
Python or Automation Certifications
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