Senior Voice Engineer (Avaya Voice & UC)

Job Title: Senior Voice Engineer (Avaya Voice & UC)
Location: Vancouver, WA (Onsite)
Duration: Long-Term Contract

Job Summary

We are seeking an experienced Senior Voice Engineer with deep expertise in Avaya Voice Infrastructure, Unified Communications, Contact Center technologies, SIP/VoIP, and Voice Automation. The ideal candidate will provide L3 production support, lead complex troubleshooting efforts, drive voice transformation initiatives, and build automation solutions to improve operational efficiency and reliability.

Responsibilities

Provide L3 support for enterprise voice and unified communications environments.

Troubleshoot complex issues involving Avaya telephony, SIP trunks, SBCs, call routing, and contact center platforms.

Perform Root Cause Analysis (RCA) and implement permanent solutions.

Lead voice migrations, upgrades, and transformation initiatives.

Support major production incidents and customer escalations.

Collaborate with network, security, and application teams.

Develop automation solutions for voice operations, monitoring, and reporting.

Create dashboards, health checks, operational reports, and documentation.

Coordinate with telecom carriers for SIP, PRI, and circuit-related issues.

Mentor L1/L2 engineers and provide technical guidance.

Required Technical Skills

Avaya Technologies

Avaya Aura Communication Manager

Avaya Session Manager

Avaya System Manager

Avaya Session Border Controller (SBCE)

Avaya Media Gateway (G430/G450/G650)

Avaya CMS Reporting

Avaya Contact Center / Elite

Avaya IP Office (Preferred)

Voice & Unified Communications

SIP Protocol Analysis

VoIP & H.323

SIP Trunks

Dial Plan Design

Session Management

Call Routing & Recording

Voice QoS Analysis

SBC Administration

Contact Center

Avaya Contact Center

Call Vectoring

VDN & Hunt Groups

CMS Reporting

IVR Integration

Workforce Management Integration

Automation (Mandatory)

Python

REST APIs

Ansible

PowerShell

Log Collection & Analysis

Health Check Automation

Configuration Backup & Validation

Dashboard Development (Grafana, Power BI, or equivalent)

SNMP & API-based Monitoring

Preferred Experience

Wireshark Packet Analysis

SolarWinds, PRTG, Splunk, NetBrain

Microsoft Teams Voice (Direct Routing)

AudioCodes SBC

ITIL Incident, Problem & Change Management

Preferred Certifications

Avaya ACS / ACIS

CCNP Collaboration

Microsoft Teams Voice Engineer (MS-720)

Python or Automation Certifications