Senior Voice Engineer - Avaya

Portland, OR, US • Posted 12 hours ago • Updated 12 hours ago
Full Time
Part Time
On-site
Fitment

Dice Job Match Score™

👤 Reviewing your profile...

Job Details

Skills

  • Media
  • VoIP
  • H.323
  • Routing
  • QoS
  • Reporting
  • Interactive Voice Response
  • Workforce Management
  • Ansible
  • Windows PowerShell
  • Wireshark
  • SolarWinds
  • Splunk
  • PRTG
  • Communication
  • Network Layer
  • Unified Communications
  • SIP
  • SBC
  • Root Cause Analysis
  • Migration
  • Dashboard
  • Network Security
  • Telecommunications
  • Mentorship
  • Physical Layer
  • Data Link Layer
  • ACS
  • Cisco Certifications
  • Collaboration
  • Microsoft
  • Python
  • SANS

Summary

Job Title: Senior Voice Engineer - Avaya

Location: Portland, OR (Onsite)

We are seeking an experienced Senior Voice Engineer - Avaya to provide L3 support for enterprise voice and unified communications environments. The ideal candidate will have strong expertise in Avaya Voice Infrastructure, VoIP, Contact Center technologies, and voice automation, with the ability to troubleshoot complex issues and lead voice transformation initiatives.

Required Skills:

  • Strong experience with Avaya Aura Communication Manager, Session Manager, System Manager, SBCE, and Media Gateways
  • Hands-on expertise in VoIP, SIP, H.323, SIP Trunks, Call Routing, Dial Plans, and Voice QoS
  • Experience with Avaya Contact Center, CMS Reporting, VDNs, Hunt Groups, IVR Integration, and Workforce Management
  • Proficiency in Python, REST APIs, Ansible, and PowerShell for voice automation
  • Experience with Wireshark, SolarWinds, Splunk, PRTG, and Microsoft Teams Voice integration
  • Strong troubleshooting, customer communication, and enterprise voice support experience

Responsibilities:

  • Provide L3 support for enterprise voice and unified communication environments
  • Troubleshoot complex voice, SIP, SBC, and contact center issues
  • Perform root cause analysis and implement permanent fixes
  • Lead voice upgrades, migrations, and automation initiatives
  • Develop automation solutions, monitoring dashboards, and operational reports
  • Collaborate with network, security, telecom providers, and mentor L1/L2 engineers

Preferred Certifications: Avaya ACS/ACIS, CCNP Collaboration, Microsoft Teams Voice (MS-720), or Python/Automation certifications.

Best regards,

Narayan Singh Raghav

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90989327
  • Position Id: OOJ - 42273-44078-1784216180
  • Posted 12 hours ago
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Hybrid in Portland, Oregon

3d ago

Contract

68

Hybrid in Portland, Oregon

5d ago

Easy Apply

Full-time

$65 - $68

Portland, Oregon

Today

Easy Apply

Contract

$35.00 - $44.00 per hour

No location provided

Today

Full-time

USD 108,500.00 - 124,000.00 per year

Search all similar jobs