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Site Support Technical Lead

SAIC

Washington, District of Columbia • Today

Full-time

USD 80,001.00 - 120,000.00 per year

IT Site Lead

Leidos

Camp Springs, Maryland • Today

Full-time

USD 116,350.00 - 210,325.00 per year

Network Engineering/Operations Site Lead

Leidos

Fort Belvoir, Virginia • Today

Full-time

USD 116,350.00 - 210,325.00 per year

Technical Lead Service Desk Operations

Unissant, Inc.

Hybrid in Washington, District of Columbia • 12d ago

Easy Apply

Full-time

Depends on Experience

IT Site Lead

Dreyer's Grand Ice Cream

Laurel, Maryland • Today

Full-time

USD 85,000.00 - 110,000.00 per year

.NET Technical Lead

Infinite Computer Solutions (ICS)

Remote • 2d ago

Easy Apply

Full-time

Up to $140,000

Software Production Support Lead

Health First Inc.

Remote or New York, New York • Today

Full-time

USD 94,100.00 - 136,000.00 per year

Software Development Technical Lead

General Dynamics

Remote • Today

Full-time

USD 170,000.00 - 230,000.00 per year

Technical Infrastructure Lead

ITCON Services

Remote • 13d ago

Easy Apply

Full-time

150,000 - 200,000

System Architect Technical Lead

Unissant, Inc.

Remote • 12d ago

Easy Apply

Full-time

Depends on Experience

Salesforce Technical lead Architect

HAN IT Staffing Inc.

Remote • Today

Easy Apply

Third Party, Contract

Depends on Experience

Trackwise Digital Support Lead

Diverse Lynx Llc

Remote • Yesterday

Easy Apply

Full-time

Depends on Experience

Technical Lead/Architect

Vaco by Highspring

Remote • 8d ago

Easy Apply

Contract

$90

Software Engineering Tech Lead

Freddie Mac

McLean, Virginia • Today

Full-time

USD 154,000.00 - 230,000.00 per year

System Engineer (Site Lead)

Ntiva

Bethesda, Maryland • Today

Full-time

USD 75,000.00 - 90,000.00 per year

Senior Site Lead - Security Operations

Na Oiwi Kane

Fort Belvoir, Virginia • Today

Full-time

USD 145,000.00 - 160,000.00 per year

Service Now Technology Lead

Idealforce LLC

Remote • Today

Contract

Depends on Experience

Technical Lead

LMI Government Consulting (Logistics Management In

Remote • Today

Contract

USD 163,020.00 - 280,944.00 per year

SAIC

Job Details

Skills

IT Management
Leadership
Remote Support
Team Leadership
Training
Distribution
Performance Metrics
Identity Management
Endpoint Protection
Regulatory Compliance
Encryption
Network
Collaboration
Documentation
Technical Support
Knowledge Base
Microsoft Office
ITIL
CompTIA
Security+
Microsoft SCCM
Unified Communications
Microsoft
Computer Hardware
Videoconferencing
Help Desk
Workflow
ServiceNow
Management
Reporting
Durable Skills
Communication
Information Technology
Systems Engineering
FOCUS

IT Management
Leadership
Remote Support
Team Leadership
Training
Distribution
Performance Metrics
Identity Management
Endpoint Protection
Regulatory Compliance
Encryption
Network
Collaboration
Documentation
Technical Support
Knowledge Base
Microsoft Office
ITIL
CompTIA
Security+
Microsoft SCCM
Unified Communications
Microsoft
Computer Hardware
Videoconferencing
Help Desk
Workflow
ServiceNow
Management
Reporting
Durable Skills
Communication
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2618771

Location: Washington, DC, US

Date Posted: 2026-11-03

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_ON_SITE

Description

? Site Support Technical Lead

SAIC is looking for a Site Support Technical Lead to join team in Washington, DC. This dual-functioning role combines technical mastery with operational oversight, serving as the primary escalation point and hands-on lead for the IT support team. The successful candidate will ensure the seamless execution for the Site Support Team, collaboration spaces, interfacing directly with customer and executive leadership onsite at their headquarters, as well as managing remote support assignments .

Job Duties

Technical & Team Leadership: Lead daily IT site support operations, manage task distribution, monitor team performance, and provide technical guidance and training to staff.
Advanced Troubleshooting: Act as the highest escalation point to promptly resolve complex hardware, software, network, and system issues both in person and remotely .
Team Operations & Oversight: Direct the daily operations of the IT site support team, managing task distribution, establishing SLAs, and monitoring technical performance metrics .
Collaboration & Meeting Support: Oversee the configuration, maintenance, and live support of Microsoft Teams Conference Rooms (MTRs) and executive meeting infrastructure .
Deployment & Imaging: Manage the installation, configuration, and maintenance of computer systems and peripherals, including engineering system images via SCCM.
Security & Identity Management: Enforce endpoint security compliance using BitLocker encryption, manage secure network access with Zscaler , and oversee user account permissions according to agency policies.
Cross-Functional Collaboration: Partner with other IT engineering teams to implement solutions that improve system performance, security, and infrastructure reliability.

Documentation & Interfacing: Maintain accurate IT support records, technical SOPs, and knowledge base articles while serving as a technical liaison to the customer and program

Qualifications

Education & Experience

AA Degree in a related discipline and 5+ years of related experience; Or High School diploma and 7+ years of progressive technical experience .
Required Certifications: Must possess at least two of the following certification Microsoft 365 (M365), Zscaler, ITIL 4 or CompTIA Security+.
Technical Expertise: Strong engineering experience with SCCM imaging, BitLocker management, and Zscaler secure access solutions.
Unified Communications: Direct, hands-on experience supporting and troubleshooting Microsoft Teams Rooms (MTR) hardware and video teleconferencing.
Ticketing & Frameworks: High proficiency with enterprise help desk software and ticketing workflows (e.g., ServiceNow) to manage and report on service queues.
Core Skills: Exceptional diagnostic skills, a customer-focused mindset, and the communication skills necessary to explain complex technical concepts to executive stakeholders and non-technical users

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2618771
Posted 2 hours ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

Go to company profile

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SAIC

Job Details

Skills

IT Management
Leadership
Remote Support
Team Leadership
Training
Distribution
Performance Metrics
Identity Management
Endpoint Protection
Regulatory Compliance
Encryption
Network
Collaboration
Documentation
Technical Support
Knowledge Base
Microsoft Office
ITIL
CompTIA
Security+
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Unified Communications
Microsoft
Computer Hardware
Videoconferencing
Help Desk
Workflow
ServiceNow
Management
Reporting
Durable Skills
Communication
Information Technology
Systems Engineering
FOCUS

IT Management
Leadership
Remote Support
Team Leadership
Training
Distribution
Performance Metrics
Identity Management
Endpoint Protection
Regulatory Compliance
Encryption
Network
Collaboration
Documentation
Technical Support
Knowledge Base
Microsoft Office
ITIL
CompTIA
Security+
Microsoft SCCM
Unified Communications
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Computer Hardware
Videoconferencing
Help Desk
Workflow
ServiceNow
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Summary

Technical & Team Leadership: Lead daily IT site support operations, manage task distribution, monitor team performance, and provide technical guidance and training to staff.
Advanced Troubleshooting: Act as the highest escalation point to promptly resolve complex hardware, software, network, and system issues both in person and remotely .
Team Operations & Oversight: Direct the daily operations of the IT site support team, managing task distribution, establishing SLAs, and monitoring technical performance metrics .
Collaboration & Meeting Support: Oversee the configuration, maintenance, and live support of Microsoft Teams Conference Rooms (MTRs) and executive meeting infrastructure .
Deployment & Imaging: Manage the installation, configuration, and maintenance of computer systems and peripherals, including engineering system images via SCCM.
Security & Identity Management: Enforce endpoint security compliance using BitLocker encryption, manage secure network access with Zscaler , and oversee user account permissions according to agency policies.
Cross-Functional Collaboration: Partner with other IT engineering teams to implement solutions that improve system performance, security, and infrastructure reliability.

AA Degree in a related discipline and 5+ years of related experience; Or High School diploma and 7+ years of progressive technical experience .
Required Certifications: Must possess at least two of the following certification Microsoft 365 (M365), Zscaler, ITIL 4 or CompTIA Security+.
Technical Expertise: Strong engineering experience with SCCM imaging, BitLocker management, and Zscaler secure access solutions.
Unified Communications: Direct, hands-on experience supporting and troubleshooting Microsoft Teams Rooms (MTR) hardware and video teleconferencing.
Ticketing & Frameworks: High proficiency with enterprise help desk software and ticketing workflows (e.g., ServiceNow) to manage and report on service queues.
Core Skills: Exceptional diagnostic skills, a customer-focused mindset, and the communication skills necessary to explain complex technical concepts to executive stakeholders and non-technical users

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Dice Id: 10111346
Position Id: 2618771
Posted 2 hours ago

Company Info

About SAIC

Go to company profile

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

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Similar Jobs

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