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Skills

Telephony
Cisco Unified Communications Manager
Computer Hardware
Technical Support
Management
Service Delivery
Regulatory Compliance
DaaS
Communication
Problem Solving
Conflict Resolution
Leadership
Unified Communications
Cisco
Network
Cisco Certifications
Collaboration
Cloud Computing
Microsoft
Microsoft Azure
Online Training

Summary

UC Field Support Engineer

Location: Washington, DC

Preferred: ship

Job Description:

The UC Field Support Engineer will be responsible for delivering technical support for UC systems, including incident resolution, hardware and endpoint troubleshooting, and coordination with centralized support teams to ensure continuity of operations. This individual will support the day-to-day operation and maintenance of UC infrastructure, ensuring uninterrupted, secure, and high-quality UC services across all USCIS locations. The role includes supporting the transition toward a cloud-native, Microsoft Teams-based UC environment, coordinating security and compliance requirements, and contributing to continuous modernization initiatives.

Requirements

Required Skills:

Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony, Cisco Unified Communications infrastructure, and Microsoft Teams collaboration services.
Proficiency in hardware and endpoint troubleshooting, incident resolution, and technical support.
Experience in managing service delivery and ensuring compliance with defined SLAs.
Technical knowledge of hybrid on-premises and cloud environments.
Ability to analyze performance data, service trends, and workload metrics.
Excellent communication and collaboration abilities to work with cross-functional teams and stakeholders.
Strong problem-solving skills to detect and resolve UC service issues.

Nice To have Skills:

Familiarity with integration requirements and modernization objectives for UC solutions.
Knowledge of architectural leadership for enterprise UC solutions.
Advanced technical and operational expertise across UC services.

Certifications:

Relevant certifications in UC systems and solutions, such as Cisco Certified Network Professional (CCNP) Collaboration or similar.
Certifications in cloud services, such as Microsoft Certified: Azure Solutions Architect Expert or similar.

Benefits

We are proud to offer competitive compensation and benefits packages to include

Medical
Dental
Vision
Basic Life
Health Saving Account
401K matching
Three weeks of PTO/Sick
11 Paid Holidays
Pre-Approved Online Training

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91022750
Position Id: 71e3ad1a6da53b6c7833c6e1a2e3fff5
Posted 1 day ago

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