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General SummaryThis position is responsible for providing intermediate level expertise and analysis for system selection, implementation, integration and support of business systems to ensure alignment with Information Technology (IT) initiatives and business strategy and needs as they relate to service management.
Essential Job Responsibilities- Provide IT support for internal customers and IT staff to ensure critical business needs are met in relation to IT services and solutions.
- Analyze business functional requirements into technical specifications to ensure appropriate deployment of changes that impact the end user.
- Apply technical knowledge, skills and expertise in development and implementation methodologies to the system development lifecycle including unit testing and code review to ensure industry-established best practices are followed.
- Collaborate with business analysts to evaluate the impact of system changes introduced by customizations, interfaces, bug fixes, updates and upgrades to ensure timely, effective and efficient delivery of corporate systems.
- Ensure adequate communication is maintained regarding projects, changes, major incidents and other Information Technology Infrastructure Library (ITIL) Processes and priorities so all invested parties are kept informed of progress.
- Resolve escalated issues and work with other team members to ensure timely resolution of production issues.
- Provide analysis around new changes, requirements or improvements to current systems to ensure efficient process handling.
- Assist in the preparation and maintenance of technical documentation to ensure IT operations processes are efficient and effective.
- Participate in general housekeeping activities (i.e. service desk) to comply with IT operations ticket handling procedures.
- Review system and application design and change documents to ensure efficient and effective handling.
Education- Bachelor's degree in Computer Sciences, Information Systems or related field desired
Work Experience- 2+ years' experience with relevant software and development toolset
- Experience with Microsoft products, Oracle, SQL and relational databases
- Experience with Change and Release Management
- Experience with multiple programming languages
Knowledge, Skills, and Abilities- Experience with or knowledge of ETL (data extraction, transformation, and load) methods and technologies
- Experience designing and implementing data solutions on Databricks using the Medallion Architecture
- Working knowledge of Azure cloud technologies and services.
- Familiarity with AI-powered tools and a willingness to learn and apply emerging technologies.
- Knowledge of ServiceNow basic operations
- Good written and oral communication skills
- Excellent support and problem diagnosis skills
- Strong desire to jump in and investigate issues, resolve problems, and communicate status
- Strong interpersonal, organizational and customer service skills
- Ability to complete projects in a team-oriented environment
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions
- Normally receives little instruction on day-to-day work, general instructions on new assignments
- SQL debugging skills required
- Working knowledge of BI tools and data warehouse concepts desired
- Ability to work under high pressure
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit and use hands to operate a computer keyboard. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Additional Desired Skills- Comply, understand, and support corporate safety initiatives to ensure a safe work environment
- Ability and willingness to abide by Company's Code of Conduct
Our Benefits at a Glance:Building tomorrow starts with you, and Granite knows that you can excel only if we support you in and out of the workplace. That is why we offer a broad benefits package that includes paid holidays, sick leave, medical, dental, vision, life insurance, disability insurance, flexible spending plans, as well as special programs for musculoskeletal health, mental wellness, and more.
Salaried employees may choose from two PPO medical plans through Anthem BlueCross, including our most popular plan, for which 100% of the premium is paid by Granite for eligible employees and dependents. Employees can also opt into a Health Savings Account (HSA) or a Flexible Spending Account (FSA).
As part of our investment in your future outside of the workplace, Granite provides a 100% match on the first 6% of eligible compensation that salaried employees defer into their 401(k) plans, which vests immediately.
Benefits may vary for positions located outside of the continental United States.
Base Salary Range: $83,971.00 - $125,957.00
Pay may vary based upon relevant experience, skills, location, and education among other factors.
About Granite Construction IncorporatedGranite Construction Incorporated is a member of the S&P 400 Index and is the parent company of Granite Construction Company, one of the nation's largest heavy civil contractors and construction materials producers. Granite is a Drug-Free Workplace and Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, or any other protected characteristic. We consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
For additional information on applicant/employee rights please click here.
Notice to Staffing AgenciesGranite Construction, Inc. and its subsidiaries ("Granite") will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Granite, including unsolicited resumes sent to a Granite mailing address, fax machine or email address, directly to Granite employees, or to Granite's resume database will be considered Granite property. Granite will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Granite will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Granite's recruiting function to submit resumes, and then only in conjunction with a valid fully-executed contract for service and in response to a specific job opening.
Granite will not pay a fee to any Agency that does not have such agreement in place. Agency agreements will only be valid if in writing and signed by Granite's Human Resources Representative or his/ her designee. No other Granite employee is authorized to bind Granite to any agreement regarding the placement of candidates by Agencies.
