Job#: 3040790 Job Description: Data Scientist-Agentic AI
Location: REMOTE
Role Overview
We are seeking a Senior Data Scientist to drive innovation in customer care through the design, development, and deployment of Agentic AI-powered analytics solutions. In this role, you will apply advanced analytics, decision science, and generative AI to build intelligent products that improve customer experiences and operational outcomes. You will help translate complex data into actionable insights, ensuring AI-driven solutions are adopted and impactful.
Key Responsibilities
- Apply advanced analytics, decision science, and generative AI to build intelligent products.
- Partner with Call Center Operation and Customer Experience stakeholders to solve business problems.
- Contribute to the mission to attract, retain, and enable high-performing Customer Service Representatives (CSRs).
- Simplify the customer journey and reduce avoidable call volume.
- Improve call-center efficiency through data-driven decisioning and automation.
- Translate complex data into actionable insights for stakeholders.
Required Qualifications
Education: A Bachelor's degree in Mathematics, Computer Science, Engineering, Physics, or a related quantitative field is required.
Experience: 3+ years of experience in advanced analytics, decision science, or applied AI/ML is required. Experience deploying analytics or AI solutions in cloud environments (Google Cloud Platform, AWS, or Azure) is also required.
Technical Skills: Strong programming skills in Python and SQL are required, along with hands-on experience with LLMs, generative AI, or conversational AI frameworks such as LangChain or RAG. Familiarity with version control (Git) and software engineering best practices is necessary. Strong communication skills are also required.
Preferred Qualifications
- A Master's degree or PhD is preferred.
- Experience building or operationalizing agentic AI systems for conversational analytics, autonomous insights, or decision support is preferred.
- Familiarity with Vertex AI and Google Cloud Platform, or equivalent enterprise AI platforms, is preferred.
- Experience analyzing digital, customer interaction, or call-center data is also preferred.
- A strong business acumen with a product-oriented mindset is beneficial.
- Demonstrated ability to work independently while collaborating effectively in cross-functional teams is valued.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
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