Google CCAI Expert

East Hartford, CT, US • Posted 7 days ago • Updated 7 days ago
Full Time
No Travel Required
On-site
$65/yr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Contact Center AI (CCAI)
  • Google Cloud
  • AI / ML

Summary

Key Responsibilities
  • Maintain and evolve event-driven contact center services built on CCAI and Google Cloud Platform that process real-time customer interactions and deliver contextual insights, recommendations, or guidance to agent-facing applications during live engagements.
  • Design and implement GenAI solution architectures using enterprise-approved LLMs and cloud platforms
  • Define reference architectures for GenAI components (LLMs, vector stores, APIs, orchestration layers)
 
Required Skills & Experience
  • Core Focus (Must-Have)Hands-on experience with Google Cloud Platform, especially Contact Center AI (CCAI), Agent Assist, DialogflowPub/Sub, Cloud Run, IAM, service accounts
  • Experience building or supporting real-time / streaming systems
  • Strong backend development skills (Python)Docker and cloud-native microservices
  • Generative AI / ML (Required)Experience delivering LLM-based solutions in production
  • Familiarity with RAG architectures, vector search, and evaluation
  • Prompt engineering and response quality tuning
  • Understanding of responsible AI, privacy, and security considerations
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91072836
  • Position Id: 9038472
  • Posted 7 days ago
Contact the job poster
SS

Satya Sakuru

Recruiter @ Sidmans
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