Veracity is a business and technology consultancy that specializes in optimizing companies business performance and navigating change. Our experienced team of strategic thinkers, solution experts, and problem solvers work flexibly and collaboratively with our clients to understand their business objectives to drive results. We are also guided by our core values and purpose, which includes being transparent, curious, and humble while ensuring our clients, employees, and communities all thrive. C
POSITION OVERVIEW: This position manages all POS systems to POS applications, Integrated Menu Boards, Reporting, and Integrated Value Added Ticketing. Responsible for all integrated POS Hardware and Software. Manages 3-5 part time IT staff that support POS systems and acts as an IT Manager on Duty for all assigned events, while providing remote support for the POS system for all events. (Dallas Stars, Dallas Mavericks, concerts, and conferences) ESSENTIAL FUNCTIONS: Analyzes POS systems and ap
Desktop Support DESCRIPTION: This position has primary responsibility for managing all support calls that come into the department that is escalated by the IT Service Desk, whether through e-mail, phone, or walk-ins. Tier 1 problems should be resolved by the IT Service Desk Engineer. This person should be a team player with the ability to bring new ideas to the team and to openly and regularly share knowledge with the team. There is regular interaction with staff outside of the IT area, which re
Job Title: IT Technical Support Location: Dallas TX Duration: 6-8 Months Contract with Possibility of Hiring Full Time. Note: This will be 100% onsite role (M-F). Shift timing for our team will be 8:30 am to 17:30 need coverage during this time. Job Description: Ticket management Service / Help Desk Management Software support / maintenance Data center Management Incident Management Change management Network Management OS-Win 10, Win 2008, Win 2012, WES8 Active directory, Group policy, DHCP,
Service Desk Engineer 6+ Month Contract Irving, TX We have an exciting new job opening for a Level 2 Service Desk Engineer. This individual will work on-site at our global client s North American headquarters in Irving, Texas. Under the guidance and direction of the IT Service Desk Manager, this position will be responsible for providing both level 1 and level 2 phone support solving technical problems that arise within our user community. RESPONSIBILITIES Provides primary 1st tier phone suppo
Our client DFW based client is a non-profit organization that has been around for over 50+ years. They are hiring a Support Specialist. This company is a community leader in providing responsive, innovative educational solutions. Work in a dynamic environment with colleagues all striving to give children the best learning experiences possible. Here s how you will impact the company: Support school administrative and technical staff through the on-boarding and on-going computer management process
A Home Health company in the DFW area is looking to grow their team and bring on a Tier1/2 Help Desk Specialist. They are ideally looking for someone with experience in providing support for Windows, Microsoft Active Directory, Windows 10/11, PC hardware, printing, peripherals, mobile devices, remote access, and productivity applications (Office 365, Adobe, Zoom, etc.). LAN/WAN Networking technologies and cabling is a plus. This is a 4 day onsite with 1-day remote opportunity in Irving, TX. The
Job Description Our Client, a leading Home Health company is looking for a Help Desk Analyst for their team. The company has been expanding and looking for experienced personnel to aid in their technological upgrades. This is an opportunity to work for an established and growing company. They are ideally looking for someone with experience in Windows, Microsoft Active Directory, Windows 10/11, PC hardware, printing, peripherals, mobile devices, remote access, and productivity applications (Off
Position Overview: We are seeking an experienced IT Specialist with strong project management capabilities to join our team. This role requires a blend of technical expertise and leadership skills to oversee IT projects from conception to completion. The ideal candidate will have a solid background in IT systems, infrastructure, and software, coupled with the ability to effectively manage project timelines, resources, and stakeholders. Responsibilities: Project Planning and Execution: Develop pr
Job Title: Technical Support Service Desk Location: Plano TX Duration: X Months Contract on Mphasis Pay Roll Job Description: Candidates with a minimum X years of Service Desk experience Those with technical knowledge and troubleshooting skills with excellent English-speaking skills and willing to work in rotational shifts. Job responsibilities would include inbound & outbound calling, responding on emails and triaging technical and non-technical queries or complaints related to migration of a
Job Description End User Support Engineer Coppell, Texas SNI Technology is seeking two skilled and customer-focused End User Support Engineers to join our team in Coppell, Texas. Looking for engineers with experience with ServiceNow, Microsoft 365 applications, Microsoft Intune, Active Directory administration, Admin Center tasks, and hardware deployment. Responsibilities: Delivering white glove customer service to our clients, ensuring their IT needs are met efficiently and effectively. Util
About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a
Job Description Our client, a healthcare company, is looking for a Network Analyst to join their Network Infrastructure team. This role requires you to travel to different hospitals and newly acquired/built healthcare offices to help set up or maintain their server racks and data closets. You will be expected to travel once a month at minimum. In this role you'd complete remodel projects, network support, field and helpdesk escalations, technical resource management, and high-level troubleshoot
Title: IT Service Desk Tier 1 Location: Remote Duration: Contract to Hire Work Requirements: , Holders or Authorized to Work in the US Job Description: Teammates will utilize TeamViewer to deliver remote user support services and work with the Ivanti ticketing system to address Incidents/Service Requests. Teammates will answer technical support calls, work/prioritize tickets accordingly, and collaborate and work with other staff and vendor support resources to resolve issues. This position requ
Seeking customer service oriented Service Desk Specialist to provide technical support to users in an efficient and accurate manner. Solve basic technical problems and provide support for all assigned areas. Responsibilities Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem so
Client: Nonprofit Title: Help Desktop Support Duration: 6 months with the opportunity to extend. Fully remote - Normal business hours Job Description: Responsible for providing first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues.Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution.Experience using ticketing systems, writing techn
IT Security Administrator Arlington, VA 6 Months+ Job Summary The IT security administrator will be responsible for day to day activities surrounding general user id administration and access control/resource authorization requests across multiple environments/systems. The successful candidate will also have an opportunity to further advance and broaden skill sets/ information security & technology acumen by being part of a diversified team working with highly skilled professionals. Responsibili
Overview The Corporate Controls Engineer will be a member of the Corporate Controls Engineering Department. He/she will work on controls and automation projects to install new manufacturing systems and upgrade existing manufacturing systems in all of companies manufacturing facilities. He/she will provide on-site support for controls and automation activities at the Manufacturing Facility. The Corporate Controls Engineer will report directly to the Corporate Controls Engineering Manager. He/she
IT OPERATIONAL SERVICE READINESS COORDINATOR Location: Owings Mills, MD Contract to hire a role (Primarily remote they need to come onsite whenever required that can happen in a month 2 or 3 or in 6 months.) Job Description: Looking for a IT Service Readiness Coordinator, this person will be working with the project management team, and will be handling , managing and facilitating the project and coordinating with the project management team so it can go live. This is NOT a project management ro
Required Skills ITIL Service Management; Information Technology (IT);Service Desk; Call Triage and incident creation; previous ServiceNow experience is required. MUST have ability to operate in shifts outside standard working hours. Preferred Skills Experience with reporting creation within ServiceNow. Responsibilities: Responsibilities: 1) Field incoming user communication via phone call or email, perform initial support and analysis to understand classification and issue. 2) Create and assign
