Austin, Texas
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Today
Primary Roles and Responsibilities Technical SupportProvide advanced and escalated technology service supportperform complex hardware, software, and applications support and preventative maintenanceLog tickets (from phone calls, e-mail, voicemail, walk-ins) with appropriate content, priorities, impact, etc.Triage and troubleshoot customer issues; Escalation point as Tier 1/2 SupportImplement support via Microsoft Active DirectoryPerform enterprise desktop installations and updates via managed se
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Depends on Experience