contact center Jobs

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Contact Center Engineer

VC5 Consulting

•

US

Contract

We are seeking a highly skilled and experienced Telecom Integration Specialist with expertise in Five9 to join our dynamic team, focusing on optimizing call center operations through robust integration and automation. This critical role involves ensuring seamless functionality across various communication platforms and integrated systems. Key Responsibilities: Diagnose and troubleshoot complex issues involving Five9 and its integrations with other critical systems like SQL and ServiceNow. Proact
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Posted 1 day ago | Updated 12 hours ago

Voice/Phone and Cloud Contact Center Technology Architect

Data-Core Systems, Inc.

•

Remote

Full-time, Third Party

RESPONSIBILITIES Design and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call.Migrate from on prem contact center to cloud hosted contact center as a service provider in a PCI compliant environmentPlan, document, and support the configuration of contact center supporting solutionsCreate detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class SaaS/CCaaS solutions with seaml
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Posted 12 days ago

Pre Sales Analyst - Telecom, CCaaS, Contact Center

Maximus, Inc.

•

Remote

Full-time

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems,
Posted 8 days ago | Updated moments ago

Contact Center Omnichannel specialist with MS Teams for a global telecom firm

GTechNY

•

Edison, New Jersey, USA

Full-time

A global audio/video firm is looking for a Contact Center specialist with strong VoIP and MS Teams proficiencies. You will work on our CCaaS product. You should be an expert in working with Contact Center environments, having a background in Contact Center as a Service. Strong cloud skills are also essential, with Azure and AWS. Our product integrates directly with MS Teams, so Teams skills are also fundamental for this role. You should have extensive experience with VoIP, SIP, PBX, Web Chat, an
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Posted 60+ days ago | Updated 13 hours ago

IT Project Manager (Contact Center)

iSpace, Inc

•

Denver, Colorado, USA

Contract

IT'S A W2-CONTRACT POSITION, NO C2C / 1099 Position Title: IT Project Manager (Contact Center) Location: Denver, CO is preferred (would be working 3 days/month onsite) Duration: 6 - 12+ Months with strong possibility of an extension through 2026. Required Skills and Expertise: 3+ years of project management experience.Experience in serving as a PM for complex Contact Center project initiatives. Expertise with NICE CXOne or a similar contract center platform is ideal. Strong project budgeting e
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Posted 60+ days ago | Updated 4 hours ago

Sales Executive / Business Development - Contact Center & Cloud Solutions

Sensiple Inc.

•

Woodbridge Township, New Jersey, USA

Full-time

Tryvium(Tryvium.ai)is looking for an experienced and results-drivenBusiness Development Executivewith a strong background inSoftware Services, SaaS product sales, and Cloud-based Contact Center solutions. The ideal candidate will focus on identifying, engaging, and closing opportunities inCloud Contact Centerplatforms (Amazon Connect, Google CCAI, Genesys, Avaya, Azure Communication Services, etc.) and broaderCX transformation initiatives. Location: Woodbridge, NJ / Omaha, NE Key Responsibilitie
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Posted 60+ days ago | Updated 15 hours ago

Senior Application Architect Contact Center AI/Chatbot

Humana Inc

•

Remote

Full-time

Become a part of our caring community and help us put health first The Senior Application Architect designs and develops IT applications architecture solutions to business problems in alignment with the enterprise architecture direction and standards. The Senior Application Architect work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Application Architect is responsible for Archit
Posted 9 days ago | Updated 8 hours ago

Staff IT Analyst III - Senior IT Systems Analyst, Contact Center Technology & Operations

Western Alliance Bank

•

Phoenix, Arizona, USA

Full-time

Job Title: Staff IT Analyst - Senior IT Systems Analyst, Contact Center Technology & Operations Location: Block 23 What you'll do: We are seeking a highly skilled and experienced Senior IT Systems Analyst with a strong background in Contact Center operations to join our Contact Center Transformation Program. The ideal candidate will work closely with the product owner and business stakeholders to create a charter, vision, backlog, epics, features, and more. This individual will coordinate and
Posted 40 days ago | Updated 8 hours ago

Genesys CX Developer with Softphone.

Stanley David and Associates

•

Addison, Texas, USA

Full-time

Skill: Genesys CX Developer with Softphone. Must Have Technical/Functional Skills: AWS experience. Genesys Cloud CX, Softphone. Contact Center Routing experience. Experience with Onprem Genesys. Roles & Responsibilities: Mandatory: Design and Development experience in Genesys Cloud CX and Genesys Architecture. Experience in Softphone API integration with Genesys CX. Experience in Genesys SDK. Experience in Genesys Cloud CX administration, configuration and implementation. Strong experience Nod
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Posted 5 days ago

Pega LBA/ Pega Business Analyst

TekLeaders, Inc

•

Carmel, Indiana, USA

Full-time, Part-time, Contract, Third Party

Title: Pega LBA with Contact Center Location: Carmel Indiana. (Hybrid role) Local candidates preferred, JD: EXPERIENCE 10-15 YRS Job Description Strong functional knowledge/Experience of the Insurance domain. Minimum 4 Years of experience in Pega Project for US clients. Minimum 2 Years of experience in Pega Contact Center framework, GenAI Knowledge on voice AI, KB configuration and articles, IVA ,NLP text analyser, integrations. Requirement Gathering Work closely with business stakeholders to
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Posted 26 days ago | Updated moments ago

Genesys/Cloud PureEngage

Pyramid Consulting, Inc.

•

Plano, Texas, USA

Contract

Immediate need for a talented Genesys/Cloud PureEngage. This is a 12+ Months Contract opportunity with long-term potential and is located in Plano, TX (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID:25-79218 Pay Range: $55 - $65/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Requirements and Technology Experience: Skills-G
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Posted 6 days ago | Updated 14 hours ago

CCaaS Business Analyst ( Genesys)

Visionary Innovative Technology Solutions

•

Remote

Full-time

CCaaS Business Analyst ( Genesys)Location: US and Canada (Remote)Department: IT/Business AnalysisJob Summary:The Business Analyst will play a crucial role in building and defining the requirements for the launch of the Genesys Contact Center as a Service (CCaaS) solution. This role involves working closely with stakeholders to gather, analyze, and document business requirements, ensuring that the implementation aligns with organizational goals and customer needs.Key Responsibilities:Requirement
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Posted 8 days ago

Genesys Cloud Architecture

Yochana IT Solutions

•

Raritan, New Jersey, USA

Contract

Soft Skills requirements 1. Excellent communication and conversation skills (Verbal and Written) 2. Good documentation skills 3. Good working knowledge of MS OFFICE (Including MS Project and Visio) Certification requirements: 1. Google Cloud Platform (Mandatory) 2. ITIL Foundation (Preferred) Skills required Understanding of SIP Protocols, Genesys Framework and Architecture Good Knowledge of SIP protocol. Hands on experience on multimedia setup (chat & email) environment Hands On experience o
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Posted 55 days ago | Updated 14 hours ago

Product Manager

Akshaya Inc

•

St. Louis, Missouri, USA

Contract, Third Party

Required Qualifications: Bachelor s degree in Computer Science, Business, Healthcare Administration, or related field; MBA or equivalent a plus.15+ years of experience in Product Management, preferably within the telephony, contact center, or healthcare technology space.Strong understanding of contact center platforms (e.g., Genesys, Cisco, NICE, Five9, Twilio) and their integration within healthcare systems.Proven ability to lead cross-functional teams and manage stakeholder expectations.Experi
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Posted 6 days ago

Business Analyst

Digitek Software, Inc.

•

Washington, District of Columbia, USA

Third Party, Contract

One of our clients is looking for the position of B004 - BSA Master Business Analyst based on following skills: Hybrid position - candidate will be required to be on-site (Mon-wed onsite) Duties and Responsibilities Formulates and defines systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements. a.The business system analyst is responsible for solving business problems, defining business architecture, process optimization,
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Posted 5 days ago | Updated 5 days ago

Business Systems Anaylst - Senior

Information Technology Group

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Remote

Contract

The Business Systems Analyst will play a critical role working with the Agile team made up of Product Practitioners, Engineers, Client User Experience and Design teams, as well as business partners to drive Contact Center Modernization and deliver amazing experiences for our clients. The ideal candidate is a seasoned Business Systems Analyst with a client-centric mindset and experience with omni-channel solutions that helps us meet clients on their terms. This candidate should be able to demonst
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Posted 10 hours ago

Gen AI Solutions Architect | Contract | Remote | 15 + Years Only

Anagha Techno Soft

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Remote

Contract

Position: Gen AI Solutions Architect Location: Remote Duration: 12 Months 15+ Years Only Required Skills: Architectural/technical experience with Gen AI (RAG/chain frameworks, Vector DB searches and embeddings, Agentic AI, etc.)Architectural/technical expertise with cloud especially Google Cloud Platform, Azure, AWS (native, cloud agnostic, container, etc offerings) and cloud/SAAS systems integration.Experience designing REST APIs that facilitate a strong developer experience or simplify systems
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Posted 5 days ago

Business Intelligence (BI) Developer - Genesys

JSR Tech Consulting

•

Remote

Contract

Location: Newark (hybrid) preferred. Open to remote for the right person. Payrate 60 - 75 per hour Job Description: Level of Experience: 3-5 years BI developer/ Reporting Analyst needed to work with Genesys IVR developers to understand how they are tracking the customer journey in the IVR flow to ensure the necessary data points are tracked in the appropriate parts of the flow to ensure that we can later extract the data to understand if the IVR is providing an efficient experience to the caller
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Posted 8 days ago | Updated 3 hours ago

Network and Unified Communication Deployment Engineer - FULL TIME role

SmartIMS Inc.

•

Plainsboro Township, New Jersey, USA

Full-time

Locals resources preferred FUL TIME Role We are unable to sponsor the visa for this role Network and Unified Communication Deployment Engineer Plainsboro, NJ 08536 (In-office, at least 3 days a week) FULL TIME role Role Summary We are seeking a Network and Unified Communication Deployment Engineer to join our high-performing team. The ideal candidate will have deep expertise in deploying and supporting Cisco SDWAN, WebEx Calling, and Contact Center solutions. You will work closely with cust
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Posted 60+ days ago | Updated 1 day ago

Gen AI Solutions Architect - Remote

ProCorp Systems Inc.

•

Remote

Contract, Third Party

Position: Gen AI Solutions Architect Location: Remote Duration: 12 Months Here are some important key points for this role. Gen AI (RAG/chain frameworks, Vector DB searches and embeddings, Agentic Al, etc.) Google Cloud Platform, AWS (native, cloud agnostic, container, etc offerings)REST APIsKafka for messaging/streaming. RDBMS and/or NoSQL databases (i.e. MongoDB)Experience with modern languages (Python), frameworks, and technologies such as Java, JavaScript, Node.jsImpending Al agent interope
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Posted 7 days ago | Updated moments ago