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Contact Center Omnichannel specialist with MS Teams for a global telecom firm

GTechNY

•

Edison, New Jersey, USA

Full-time

A global audio/video firm is looking for a Contact Center specialist with strong VoIP and MS Teams proficiencies. You will work on our CCaaS product. You should be an expert in working with Contact Center environments, having a background in Contact Center as a Service. Strong cloud skills are also essential, with Azure and AWS. Our product integrates directly with MS Teams, so Teams skills are also fundamental for this role. You should have extensive experience with VoIP, SIP, PBX, Web Chat, an
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Posted 60+ days ago | Updated 8 days ago

Contact Center Solution Architect - Manager -

Cognizant

•

Phoenix, Arizona, USA

Full-time

About the role As a Lead Architect - Technology, you will make an impact by assessing the current Genesys architecture (InfoMart UCS GAAP SpeechMiner WFM Routing etc.) and design a migration roadmap to a CCaaS platform. In this role, you will: Work closely with IT customer service operations business teams and external CCaaS vendors Participate in vendor evaluations and selection process for CCaaS and AI solutions Assess the current Genesys architecture InfoMart UCS GAAP SpeechMiner WFM Routing
Posted 6 days ago | Updated 1 day ago

IT Project Manager (Contact Center)

iSpace, Inc

•

Denver, Colorado, USA

Contract

IT'S A W2-CONTRACT POSITION, NO C2C / 1099 Position Title: IT Project Manager (Contact Center) Location: Denver, CO is preferred (would be working 3 days/month onsite) Duration: 6 - 12+ Months with strong possibility of an extension through 2026. Required Skills and Expertise: 3+ years of project management experience.Experience in serving as a PM for complex Contact Center project initiatives. Expertise with NICE CXOne or a similar contract center platform is ideal. Strong project budgeting e
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Posted 60+ days ago | Updated 9 hours ago

AI Tech Leadin Hartford, CT - Onsite from Day 1

Lorven Technologies, Inc.

•

Hartford, Connecticut, USA

Full-time, Contract, Third Party

Job Title: AI Tech Lead Location: Hartford, CT - Onsite from Day 1 Job Description: As an AI Tech Lead, you will be in charge of designing and implementing AI capabilities for a Contact Center platform in a Healthcare Payer enterprise. You will work closely with Cloud and Machine Learning engineers, as well as the CRM development team, to ensure the proper integration of AI technologies into the platform. You will be responsible for the strategy, design, implementation, and maintenance of AI
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Posted 4 days ago | Updated 11 hours ago

Senior Reporting & Data Integration Engineer Contact Center Transformation

A2C Consulting

•

Alpharetta, Georgia, USA

Contract

Senior Reporting & Data Integration Engineer Contact Center Transformation Consultant needed in Alpharetta, GA for a 12+ month contract position Description: Reporting DevelopmentContact Center is looking to recruit talent to support the Reporting Cloud Transformation initiative.Candidate should have vast experience working with design and implementation of Reporting as it relates to IVR and Routing call flows and service integration supporting various line of businesses including mortgage, bank
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Posted 36 days ago | Updated 4 days ago

Remote-Customer Service Analysts/Contact Center Support-CH

Empower Professionals

•

Remote

Contract

Role: Customer Service Analysts/Contact Center Support Location: Remote Duration: 12+ Months Note: Remote worker verification process to be put in place immediately via webcam and audits will be performed eventually. Closed workspace (any room that can be closed by a door, office, bedroom, etc.) No shared living spaces unless living alone If the laptop or screen can be seen from a window it must be covered (shade, blinds, curtains, etc.) Highspeed Internet verification (screenshot of bandwidth,
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Posted 48 days ago | Updated 1 day ago

Contact Center Supervisor

Infinite Computer Solutions (ICS)

•

Remote

Full-time

CMO Operations Supervisor Overview The Customer Service Supervisor/Operations Supervisor monitors the daily operations of a team responsible for triaging daily referrals, preparing and scheduling medical examinations. The Supervisor provides departmental leadership and supervision of contact center employees, and the position requires strong communication and leadership skills with the ability to prioritize and delegate effectively to ensure quality, customer experience and performance metrics
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Posted 60+ days ago | Updated 22 days ago

Business Systems Analyst - Contact Center Technology

AVA Consulting

•

Remote

Contract

AVA Consulting is seeking a Business Systems Analyst - Contact Center Technology Location: Remote U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. Job Description: We are looking for a seasoned Business Systems Analyst with deep experience in contact center technology, especially Genesys Cloud, and a strong track record of supporting or implementing back-office routing frameworks. In this role, you ll serve as a key partner t
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Posted 41 days ago | Updated 21 hours ago

Sales Executive / Business Development - Contact Center & Cloud Solutions

Sensiple Inc.

•

Woodbridge Township, New Jersey, USA

Full-time

Tryvium(Tryvium.ai)is looking for an experienced and results-drivenBusiness Development Executivewith a strong background inSoftware Services, SaaS product sales, and Cloud-based Contact Center solutions. The ideal candidate will focus on identifying, engaging, and closing opportunities inCloud Contact Centerplatforms (Amazon Connect, Google CCAI, Genesys, Avaya, Azure Communication Services, etc.) and broaderCX transformation initiatives. Location: Woodbridge, NJ / Omaha, NE Key Responsibilitie
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Posted 60+ days ago | Updated 21 hours ago

Senior Application Architect Contact Center AI/Chatbot

Humana Inc

•

Remote

Full-time

Become a part of our caring community and help us put health first The Senior Application Architect designs and develops IT applications architecture solutions to business problems in alignment with the enterprise architecture direction and standards. The Senior Application Architect work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Application Architect is responsible for Archit
Posted 3 days ago | Updated 1 hour ago

Staff IT Analyst III - Senior IT Systems Analyst, Contact Center Technology & Operations

Western Alliance Bank

•

Phoenix, Arizona, USA

Full-time

Job Title: Staff IT Analyst - Senior IT Systems Analyst, Contact Center Technology & Operations Location: Block 23 What you'll do: We are seeking a highly skilled and experienced Senior IT Systems Analyst with a strong background in Contact Center operations to join our Contact Center Transformation Program. The ideal candidate will work closely with the product owner and business stakeholders to create a charter, vision, backlog, epics, features, and more. This individual will coordinate and
Posted 34 days ago | Updated 1 hour ago

Pega LBA/ Pega Business Analyst

TekLeaders, Inc

•

Carmel, Indiana, USA

Full-time, Part-time, Contract, Third Party

Title: Pega LBA with Contact Center Location: Carmel Indiana. (Hybrid role) Local candidates preferred, JD: EXPERIENCE 10-15 YRS Job Description Strong functional knowledge/Experience of the Insurance domain. Minimum 4 Years of experience in Pega Project for US clients. Minimum 2 Years of experience in Pega Contact Center framework, GenAI Knowledge on voice AI, KB configuration and articles, IVA ,NLP text analyser, integrations. Requirement Gathering Work closely with business stakeholders to
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Posted 19 days ago | Updated moments ago

CCaaS Business Analyst ( Genesys)

Visionary Innovative Technology Solutions

•

Remote

Full-time

CCaaS Business Analyst ( Genesys)Location: US and Canada (Remote)Department: IT/Business AnalysisJob Summary:The Business Analyst will play a crucial role in building and defining the requirements for the launch of the Genesys Contact Center as a Service (CCaaS) solution. This role involves working closely with stakeholders to gather, analyze, and document business requirements, ensuring that the implementation aligns with organizational goals and customer needs.Key Responsibilities:Requirement
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Posted 1 day ago

Genesys Cloud Architecture

Yochana IT Solutions

•

Raritan, New Jersey, USA

Contract

Soft Skills requirements 1. Excellent communication and conversation skills (Verbal and Written) 2. Good documentation skills 3. Good working knowledge of MS OFFICE (Including MS Project and Visio) Certification requirements: 1. Google Cloud Platform (Mandatory) 2. ITIL Foundation (Preferred) Skills required Understanding of SIP Protocols, Genesys Framework and Architecture Good Knowledge of SIP protocol. Hands on experience on multimedia setup (chat & email) environment Hands On experience o
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Posted 48 days ago | Updated 12 hours ago

Genesys Architect

VDart, Inc.

•

Raritan, New Jersey, USA

Contract, Third Party

Job Title: Genesys Architect Location : Raritan, New Jersey (Onsite) Duration/Term: Long-Term Contract Position Overview: We are seeking an experienced and results-driven Genesys Architect to lead the design, implementation, and maintenance of enterprise-level contact center solutions. The ideal candidate will bring deep technical expertise in Genesys platforms, a proactive mindset for continuous improvement, and the ability to seamlessly integrate solutions across diverse system landscapes ens
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Posted 21 hours ago

Business Intelligence (BI) Developer - Genesys

JSR Tech Consulting

•

Remote

Contract

Location: Newark (hybrid) preferred. Open to remote for the right person. Payrate 60 - 75 per hour Job Description: Level of Experience: 3-5 years BI developer/ Reporting Analyst needed to work with Genesys IVR developers to understand how they are tracking the customer journey in the IVR flow to ensure the necessary data points are tracked in the appropriate parts of the flow to ensure that we can later extract the data to understand if the IVR is providing an efficient experience to the caller
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Posted 1 day ago | Updated 8 hours ago

Gen AI Solutions Architect - Remote

ProCorp Systems Inc.

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Remote

Third Party, Contract

Position: Gen AI Solutions Architect Location: Remote Duration: 12 Months Here are some important key points for this role. Gen AI (RAG/chain frameworks, Vector DB searches and embeddings, Agentic Al, etc.) Google Cloud Platform, AWS (native, cloud agnostic, container, etc offerings)REST APIsKafka for messaging/streaming. RDBMS and/or NoSQL databases (i.e. MongoDB)Experience with modern languages (Python), frameworks, and technologies such as Java, JavaScript, Node.jsImpending Al agent interope
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Posted 16 hours ago | Updated 14 hours ago

Network and Unified Communication Deployment Engineer - FULL TIME role

SmartIMS Inc.

•

Plainsboro Township, New Jersey, USA

Full-time

Locals resources preferred FUL TIME Role We are unable to sponsor the visa for this role Network and Unified Communication Deployment Engineer Plainsboro, NJ 08536 (In-office, at least 3 days a week) FULL TIME role Role Summary We are seeking a Network and Unified Communication Deployment Engineer to join our high-performing team. The ideal candidate will have deep expertise in deploying and supporting Cisco SDWAN, WebEx Calling, and Contact Center solutions. You will work closely with cust
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Posted 60+ days ago | Updated 21 days ago

IT Project Manager

Zettalogix INC

•

Denver, Colorado, USA

Third Party, Contract

TITLE: IT Project Manager LOCATION: Denver, CO (hybrid, onsite for meetings), Contract LENGTH: Thru the end of 2025 and likely into 2026 The main scope of work for the Project Manager is to manage and support the Project Leadership Team (PLT) to a successful delivery of the agreed project scope. This includes driving the project and tracking progress via multiple processes including: Creation of and tracking against schedule Managing risks and issues Managing creation and tracking of budget Co
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Posted 60+ days ago | Updated 19 hours ago

GenAI Engineer - Canada

Info Dinamica Inc

•

Toronto, Ontario, Canada

Third Party, Contract

Role: GenAI Engineer Location: Toronto, ON, Canada (Hybrid - 3 days a week onsite is must) Contract Description: Seeking for a motivated GenAI Engineer to work with our Global Advanced Customer Analytics team and develop & support solutions primarily focused on contact center BOTs. Responsibilities: GenAI use cases requirements understanding working with product owners, business and design LLM solutions aligned with client's approved RAG patterns. Drive data requirements conversations and w
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Posted 19 hours ago | Updated 9 hours ago