contact center Jobs

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Genesys Data & AI Architect

ClearBridge Technology Group

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Phoenix, Arizona, USA

Contract

Our client, a large professional services firm located in Phoenix, AZ, is looking to hire a Genesys Data & AI Architect for a 12-month hybrid contract. The consultant will be supporting a contact center CCaaS migration and build and will be responsible for defining data strategy for migrating historical and real-time data to the cloud while ensuring minimal disruption to downstream systems. The consultant will evaluate and recommend which data architecture that will minimize impact for downstre
Posted 13 days ago | Updated 9 hours ago

Senior Genesys Cloud CX3 Engineer

Atinfo Technology Inc

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Livonia, Michigan, USA

Contract

ONLY FOR LOCAL TO MI CANDIDATES. NO C2C ALLOWED. NO SPONSORSHIP AVAIABLE. CTH ROLE. We are seeking a highly skilled and versatile Senior Genesys Cloud CX3 Engineer to lead the design, integration, and optimization of our enterprise contact center solutions. This role requires deep expertise in Genesys Cloud CX3, with strong working knowledge of Cisco voice infrastructure, Verint Workforce Optimization, Microsoft Teams, and Power BI for reporting and analytics. The ideal candidate will play a ke
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Posted 1 day ago | Updated 19 hours ago

Bi-lingual Medicaid Field Representative - (must have experience w/Medicaid eligibility processes)

Cloud and Things

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Almont, Colorado, USA

Contract

Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector's IT environment. Our team is on the forefront of helping to solve the government's most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things. *This is an exempt position. Salary commensurate with experience* Overview: We are seeking a Field Representative Lead who
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Posted 12 days ago | Updated 1 day ago

Technical Lead / Architect - CCaaS implementation for BCX

Telus International Digital Solutions LLC

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Remote

Full-time, Third Party

Role Overview: We are seeking a talented and experienced Solution Architect and Technical Lead to spearhead the CCaaS (Contact Center as a Service) implementation for our prestigious clients. This role will require a deep understanding of contact center technologies, cloud-based solutions, and the ability to lead a team of technical experts to deliver top-notch implementations. Key Responsibilities:Requirement Gathering: Work closely with clients to understand their business needs and requiremen
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Posted 7 days ago

Service Desk Agent / Lead / Manager Role......

Last Word Consulting

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Dallas, Texas, USA

Contract, Third Party

Greetings! This is Rakesh from Last Word Consulting Inc. found your profile on the job portal. Please share your updated resume if available and interested. No. Position Duration Location 01.) Service Desk Agent Long-term Contract San Diego, CA/ Dallas, TX (ONSITE) 02.) Service Desk Lead Long-term Contract San Diego, CA/ Dallas, TX (ONSITE) 03.) Service Manager Service Desk Long-term Contract San Diego, CA/ Dallas, TX (ONSITE) Position 1: Job Title: Service Desk Agent Location: San Diego, CA/ D
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Posted 8 days ago | Updated 13 hours ago

AVAYA Technical Program Manager

Brezo Business Solutions LLP

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Remote

Contract

Job Title: AVAYA Technical Program ManagerLocation: RemoteDuration : 1-2 years About the Role:We are looking for a highly skilled Technical Program Manager (TPM) with deep expertise in AVAYA contact center technologies and a strong track record of managing telephony transitions and transformations. This is a strategic and hands-on role, requiring exceptional program leadership, stakeholder management, and technical fluency across the AVAYA ecosystem. Key Responsibilities:Lead the end-to-end tra
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Posted 13 days ago

CCaaS Business Analyst with Genesys Experience

Visionary Innovative Technology Solutions

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Remote

Full-time

Role: CCaaS Business Analyst ( Genesys, Five9, Amazon Connect, Zendesk, Nice etc) <>Location: US and Canada (100% Remote)Duration: Full Time <>Job Summary:The Business Analyst will play a crucial role in building and defining the requirements for the launch of the Genesys Contact Center as a Service (CCaaS) solution. This role involves working closely with stakeholders to gather, analyze, and document business requirements, ensuring that the implementation aligns with organizational goals and c
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Posted 13 days ago | Updated 4 days ago

Genesys Developer

Silverlink Technologies LLC

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Addison, Texas, USA

Full-time

10+ years of development and Implementation experience with contact center solutions On-premise and Cloud.Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes).Configure and troubleshoot Genesys software and hardware components.Integrate Genesys with Third-party applications and Systems.Strong development experience with Genesys Framework including IVR development /Scripting, Routing, Strategy and Reporting.Experience with troubleshooting
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Posted 13 days ago | Updated 13 hours ago

Genesys Developer

Buaut

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Charlotte, North Carolina, USA

Contract

Genesys developer should be able to design, develop, and maintain Genesys-based contact center solutions to meet business requirements.This includes tasks like developing, customizing and configuring IVR flows/call flows, integration with external systems, and troubleshooting issues.Knowledge of different Genesys features like co-browsing/Agent assist/co-pilot and other AI features.
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Posted 28 days ago | Updated 2 days ago

CX Architect (IVR)

Genius Business Solutions

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Remote

Third Party, Contract

Are you a passionate IT trailblazer a growth-focused, problem-solver who takes full ownership of your work, wants to collaborate & co-create with fellow IT experts, innovate, learn new skills, create new solutions & drive your career to the pinnacle of your potential? If so, you will love working with our Sales Team we are constantly innovating to create breakthrough solutions for our client s growth through a vibrant, fun team culture. Featured in CNBC, Digital Journal, Fox News & CIO Review, G
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Posted 13 days ago | Updated 19 hours ago

Avaya Solutions Architect (Voice Transformation Expert)

Brezo Business Solutions LLP

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Remote

Contract

Title: Avaya Solutions Architect Voice Transformation ExpertLocation: Remote Duration: 12-24 months+ Job Description:We re hiring a senior Avaya Solutions Architect with deep expertise in Avaya Aura, CM, SMGR, AES, and IVR systems. This role will lead large-scale voice transition and transformation initiatives, delivering scalable, enterprise-grade contact center architectures. Must-Have Skills: 10+ years of AVAYA architecture experience Expertise in AVAYA Aura, Communication Manager, Session/Sy
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Posted 13 days ago

Genesys Developer at Charlotte, NC / Plano, TX /Atlanta, GA || Onsite from day 1st || Full Time

VeridianTech

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Charlotte, North Carolina, USA

Full-time

Genesys Developer Charlotte, NC / Plano, TX /Atlanta, GA Onsite from day 1st Full Time Overview: Skill: Genesys Developer 10+ years of development and Implementation experience with contact center solutions On-premise and Cloud. Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes). Configure and troubleshoot Genesys software and hardware components. Integrate Genesys with Third-party applications and Systems. Strong development experie
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Posted 13 days ago | Updated 1 hour ago

CRM Lead - Oracle Service Cloud (OSC)

TechDigital Corporation

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Remote

Third Party, Contract

Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Job expectation : Lead onsite CRM initiatives involving Oracle Service Cloud c
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Posted 28 days ago | Updated 28 days ago

Five9 SME

Galaxy Infotech INC

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Lenexa, Kansas, USA

Contract

Primary SkillsFive9 SMEJob DescriptionLocal Candidate Only Need LinkedIn URL C2H role Need to be a Five9 SME, working with IVR and IVA.About the job:Five9 SME Overview: The Five9 SME (Subject Matter Expert) is a specialized technical leader responsible for the administration, optimization, and support of the Five9 cloud contact center platform, including Intelligent Virtual Agents (IVA), IVR, ACD, and enterprise-level integrations. This role also supports Microsoft Teams Phone systems, enabling
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Posted 18 hours ago

F2F Interview || Five9 SME || Lenexa, Kansas (full onsite)

Stellent IT LLC

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Lenexa, Kansas, USA

Contract, Third Party

Five9 SME- F2F Interview Lenexa, Kansas (full onsite) 6 months CTH Overview: The Five9 SME (Subject Matter Expert) is a specialized technical leader responsible for the administration, optimization, and support of the Five9 cloud contact center platform, including Intelligent Virtual Agents (IVA), IVR, ACD, and enterprise-level integrations. This role also supports Microsoft Teams Phone systems, enabling seamless communication across platforms. The Five9 SME will play a critical role in system
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Posted 18 hours ago | Updated 5 hours ago

Voice Engineer / Contract / Remote

Motion Recruitment Partners, LLC

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Remote or Pleasanton, California, USA

Full-time

Our client, a leading healthcare organization dedicated to advancing patient care and safety, is looking for a contract Voice Engineer. This is a fully remote role. Under general supervision of the IT Director, this position is responsible for our client's Voice Services (Contact Center) systems infrastructure to maintain a reliable and predictable service that supports the needs of our client's internal and external facing contact centers. This role will also provide expert technical consultati
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Posted 5 days ago | Updated 8 hours ago

Capacity planning analytics

Axiom Software Solutions

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Dallas, Texas, USA

Contract

Role: Capacity planning analytics Duration: Long term contract Job Description: how to present client so need very good communication Need experience with Data forcasting. Must have Contact Center experience in healthcare domain. Conduct thorough data analysis to identify trends, patterns, and insights that can inform strategic decisions. Prepare detailed reports and presentations to communicate findings and recommendations to senior management and stakeholders. Collaborate with cross-functiona
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Posted 15 days ago

Business Analyst

TEKsystems c/o Allegis Group

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North Chicago, Illinois, USA

Full-time

Description Client is looking for a Business Analyst to assist with expansion of Contact Center capabilities utilizing Five9. Candidates should have strong experience with data analysis, requirements gathering, reporting, documentation and creating SOPs. Strong verbal and written communication is required. As this role will be working to help enable Customer Experience through Contact Center solutions that utilize AI, candidates should have a willingness and demonstrated record of learning new t
Posted 5 days ago | Updated 8 hours ago

Project Manager

LaSalle Network

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Remote

Contract

Project Manager LaSalle Network is partnering with a forward-thinking organization to bring on a French-speaking Project Manager to drive high-impact contact center transformation projects for a major enterprise client launching operations in France. This remote contract role supports global collaboration and requires availability across GMT and CST hours. With an urgent start and strong client-facing demands, we're looking for a confident communicator who thrives on fast-moving, complex initia
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Posted 20 days ago | Updated 5 hours ago

Full Stack Developer - Must be located in DC, VA, MD

Technology Consultants, Inc.

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Herndon, Virginia, USA

Contract

Design, develop, implement, test, document and deploy full-stack, cloud-native, contact center-related software applications, tools, systems and services using multi-threaded programming, development in Python and React/node.js, implementing architecture patterns and design patterns, and utilizing generative AI large language models. Assist in gathering and analyzing business and functional requirements, and translate requirements into technical specifications for robust, scalable, supportable s
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Posted 26 days ago