contact center jobs

Harrisburg, Pennsylvania

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Today

Job Title: Microsoft CE CRM Developer Experience: 7 years Location: Dauphin County, PA (Hybrid) Duration: 12 Months Contract Job Description: Configure and develop the client's Microsoft CE CRM system based on the functional and technical tasks developed as part of an Agile Backlog process. Collaborate with technical leads, project managers, and other stakeholders to ensure successful project delivery. Work closely with and be a member of a team led as assigned by the client to implement solutio

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Full-time, Part-time, Contract, Third Party

Telephony Contact Architect at Remote

Remote

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7d ago

Greetings! Hope you are doing good,I am Rakesh from Gemini Consulting & Service getting in touch with you to see if you would be available and looking for any new opportunities and possibly be interested in discussing the below role that we currently have with one of our client.The details of the position are as mentioned below: KFORCE URGENT REQUIREMENTLooking for candidates regarding the following: POSITIONTelephony Contact Architect LOCATION Remote DURATION 6-12 month INTERVIEW TYPEVideoVISA

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Contract

Depends on Experience

REQT: Direct Client: Microsoft CE CRM Developer @ Dauphin County, PA Hybrid

Pennsylvania

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Today

Microsoft CE CRM Developer Dauphin County, PA Hybrid 8 months Contract Please do not submit profiles of candidates who are not local to Pennsylvania (PA). Candidates with prior experience working for State Government clients are preferred. Description of Duties Configure and develop the PTC's Microsoft CE CRM system based on the functional and technical tasks developed as part of an Agile Backlog process. Collaborate with technical leads, project managers, and other stakeholders to ensure succe

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Third Party, Contract

Senior Product Analyst

Austin, Texas

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10d ago

Title: Senior Product Analyst Location: Austin, TX Job Description: Analytical Expertise: Excellent SQL skills (Snowflake preferred) and experience in data visualization tools (Tableau preferred)Experimentation & Measurement: Knowledge of A/B testing, causal inference, and performance benchmarking.Product & Process Understanding: Familiarity with contact-center workflows, CRM/ticketing tools (Salesforce, Genesys, etc.), and LLM-driven automation systems.Statistical & ML Awareness: Understanding

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Contract, Third Party

Depends on Experience

QA Automation Engineer (Salesforce Lightning)

Hybrid in Detroit, Michigan

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3d ago

ob Title: QA Automation Engineer (Salesforce Lightning)Location: 601 S. Tryon Street, Charlotte, NC 28202 / Detroit, MIDuration: Till March 2026 (03/31/2026)Interview Process: Coding test and Technical assessment - 1 hour interview - 2nd interview (potentially)Top 3 Hard Skills:Typescript with Playwright and Cucumber Version Control Technical troubleshooting.Qualifications6+ years of experience in testing automation engineering with both UI based & API based testing.Preferred BS/MS in Computer

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Contract, Third Party

Depends on Experience

SrTelephonyAmazon Connect Engineer

Remote

•

Today

Location: Remote - with occasional 1-2 times per year travel Salary: Max upto $150K - DOE Competitive + Benefits (Please mention what you would be happy with) We re seeking a senior telephony engineer to co-lead design, development, and optimization of our Amazon Connect contact center integrated with Salesforce Service Cloud Voice. You ll be one of two technical owners for voice architecture, IVR/contact flows, Computer Telephony Integration (CTI), and analytics, and work closely with our data/

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Full-time

Depends on Experience

Senior Dynamics CE & Power Platform Consultant

Hybrid in Middletown, Pennsylvania

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20d ago

Microsoft CE/ Power Platform Consultant/Architect Duration: 9+ Months Contract Location: Middletown, PA remote w/occasional onsite. **Remote w/ occasional onsite requirements** Short Description: CRM Lead Complete Description: Description of Duties: Study and understand the CLIENT s current, plus desired, Microsoft CE application, configurations, and technologies.Coordinate changes and designs to the CBOS and UBOS, plus the CLIENT s other technologies, ensuring they meet CLIENT s needs and fol

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Contract

$95 - $115

Senior IVR Engineer NICE CXone-Vancouver, Canada (PR & Canadian Citizen only)

Remote

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3d ago

Job Title: Senior IVR Engineer NICE CXone Location: Vancouver, Canada Remote or Onsite (Remote for 3 months, then Onsite) Contract Type: Contract-to-Hire Pay Rate: $55/hr CAD Visa: Canadian PR & Canadian Citizen only Position Summary We are seeking a highly skilled Senior IVR Engineer with deep expertise in NICE CXone to lead the design, development, and optimization of intelligent voice and digital customer engagement solutions. This role focuses on building advanced omnichannel IVR workflows,

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Third Party, Contract

Depends on Experience

Microsoft CE CRM Developer

Remote or Dauphin, Pennsylvania

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Today

Job: Microsoft CE CRM Developer Location : Dauphin, PA, USA Remote w/ occasional onsite requirements ResponsibilitiesConfigure and develop Microsoft Dynamics 365 CE CRM systems based on functional and technical requirements in an Agile environment. Collaborate with technical leads, project managers, and other stakeholders to ensure successful project delivery. Work as part of a team to implement business solutions as defined. Support the functional lead in defining integration requirements for D

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Third Party, Contract

Depends on Experience

IT Project Manager - Hybrid

Hybrid in Redwood City, California

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2d ago

Title: IT Project Manager Hybrid Mandatory skills: Project Management,Agile, Waterfall,human resource, project requirements, organization requirements,MS Office, Word, Excel, Project, PowerPoint, Visio,project management tools, software development lifecycle, SDLC,IT infrastructure, IT budgets, construction budgets, IT technical infrastructure components,project planning, project scheduling, project tracking, project budgeting, project plan, project delivery, project risks,telecom, VoIP mechanic

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Contract

$53.62 - $58.62

Microsoft CE CRM Developer

Hybrid in Harrisburg, Pennsylvania

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Today

Description of Duties Configure and develop the PTC s Microsoft CE CRM system based on the functional and technical tasks developed as part of an Agile Backlog process. Collaborate with technical leads, project managers, and other stakeholders to ensure successful project delivery. Work closely with and be a member of a team led as assigned by the PTC to implement solutions as defined. Support the Function Lead in defining functional requirements for integrating Dynamics 365 CE with Contact

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Third Party, Contract

Depends on Experience

Collaboration PM

Hybrid in New York, New York

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2d ago

Collaboration Project Manager: We are currently seeking a highly skilled Collaboration Project Manager to lead and manage the implementation of Unified Communications (UC) and Contact Center migration projects. This role will primarily focus on overseeing the transition from competing UC and Contact Center solutions to new technologies within the healthcare vertical. The ideal candidate will have a deep understanding of technical project management and industry-specific knowledge to meet our cl

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Third Party, Contract

Depends on Experience

Sr. Amazon Connect Developer

West Des Moines, Iowa

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6d ago

Join our team as a Senior Amazon Connect Developer, where you'll spearhead the design and optimization of cutting-edge telephony solutions integrated with Salesforce Service Cloud Voice. This role offers a unique opportunity to blend hands-on engineering with strategic solution architecture, ensuring the reliability and scalability of our contact center systems. Responsibilities Lead the architecture and roadmap for Amazon Connect and Salesforce Service Cloud Voice, focusing on reliability, scal

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Full-time

Depends on Experience

IT Support Technician

Parsippany-Troy Hills, New Jersey

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Today

Description Job Summary: Handles urgent support requests with ongoing project work, organize daily tasks, and ensure smooth operations across our contact center, home-office environment, and over 150+ remote clinics. This role requires a strong understanding of desktop support, computer networking, and software troubleshooting, along with excellent communication skills to assist users across the organization. Responsibilities: CONTACT CENTER SUPPORT CONFIGURE AND MAINTAIN WORKSTATIONS, HEADSETS

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Full-time

USD 55,000.00 - 65,000.00 per year

Solutions Architect - Amazon Connect

Remote

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2d ago

Role Overview Were seeking multiple Solutions Engineers to join our team of innovators and thought leaders. In this role, youll combine hands-on technical expertise with architectural vision to design and implement cutting-edge customer experience solutions using AWS services, with a particular focus on Amazon Connect and generative AI technologies. Key Responsibilities Design and architect comprehensive customer experience solutions leveraging AWS services, particularly Amazon Connect, with a

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Full-time

Depends on Experience

Senior Backend Developer (with or without Amazon Connect Experience)

Dallas, Texas

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Today

Job Title: Senior Backend Developer (with or without Amazon Connect Experience) Location: Dallas, TX (Hybrid - 3 Days Onsite) Positions: 6 Experience: 7-14 Years Locals Only Overview We are seeking a Senior Backend Developer with strong expertise in Node.js and AWS (Lambda, S3, DynamoDB, CI/CD pipelines). Experience with Amazon Connect is a plus, but not mandatory training will be provided for the right candidate. This is a hybrid position based in Dallas, TX, with a local candidate drive sc

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Full-time, Part-time, Third Party, Contract

Sr. Contact Center Solutions Engineer

No location provided

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Yesterday

Job Title: Sr. Contact Center Solutions Engineer/ Voice Engineer Location: FORT LAUDERDALE, FL (Hybrid) Type: Contract About the Role: We are seeking a Contact Center Solutions Engineer with hands-on expertise in Cisco Webex Contact Center. You'll be the technical backbone of our customer experience infrastructure - building, optimizing, and maintaining scalable voice solutions that power agent productivity and seamless customer interactions. If you enjoy solving complex routing issues, fin

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Contract, Third Party

AWS Connect Engineer

Hybrid in Sacramento, California

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14d ago

Role: Contact Center Engineers with AWS Connect experience to support client Duration : 2+ years Required Skills:Must have prior Contact Center engineering work history with legacy contact center vendors like Genesys, Avaya, Cisco, and/or NICE. Looking for engineers with 7-8 years of experience, also skilled in AWS Connect, AWS services (such as Lambda, S3, CloudWatch), telephony, scripting with Python and JavaScript, and integration with CRMs (like Salesforce and Zendesk) and custom solutions.

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Third Party, Contract

Depends on Experience

Infrastructure AWS Cloud Architect

Texas

•

Yesterday

Job Description Position: Infrastructure AWS Cloud Architect Location: Plano, TX- Look for Nearby candidates Duration: Asylum,CITIZEN,E3,,J2TN Permit,TPS EAD W2 Candidates Only This is essentially a contact center architect MUST be very strong in AWS, should be expert level Must have strong knowledge/experience with Amazon connect Will be focused on voice and networking Will be standing up the architecture for amazon connect in certain regions Should be strong in python scripting They use pyt

Third Party, Contract

EPIC Patient Experience Analyst

Hybrid in San Francisco, California

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10d ago

Job Title:Senior Epic Patient Experience Analyst Job Description:Seeking a Senior Epic Patient Experience Analyst to lead and optimize our digital patient engagement and contact center technology initiatives. This role focuses on driving operational excellence across multiple patient-facing channels and ensuring a seamless digital experience. The ideal candidate will bring 7+ years of Epic experience, deep expertise in contact center technologies, and mandatory certifications in Epic Welcome, M

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Contract

Depends on Experience

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contact center jobs