Contact center jobs

Product Owner – Auto-Dialer Campaign Management

Remote

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12d ago

Product Owner Auto-Dialer Campaign Management Role Overview We are seeking a seasoned Product Owner with experience supporting auto-dialer and outbound campaign management solutions. This individual will be responsible for leading product and delivery efforts independently while partnering closely with an Agile Scrum team and coordinating work across multiple business and technology teams. The ideal candidate is a strong communicator and problem solver who can translate business needs into acti

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Contract

Depends on Experience

VoIP/Telecom Administrator

Poughkeepsie, New York

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6d ago

Role: VoIP/Telecom Administrator Location: Poughkeepsie, New York (Day 1 Onsite) Duration: 12+ Months Interview: In-person interview is required Job Summary: The VoIP/Telecom Administrator is a skilled and experienced professional responsible for managing and optimizing an organization's telecommunications & Contact Center systems (Mitel-OpenSpace & Genesys IVR). This role involves design, develop, deploy, and support telecom-related software and hardware across the company. Telecom services a

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Contract

40 - 50

Amazon Connect Developer

Atlanta, Georgia

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2d ago

Job Role : Amazon Connect Developer Location : Atlanta, GA (Onsite) Duration: Long Term Job Description: Proficient AWS developer with Java programming language. Should be able to work on proxy creation of API's, dependency libraries upgrade, jdk upgrade etc. Experience of creating AWS Lex. Proficiency in Amazon Connect console and flow designer, including an in-depth understanding of various contact flow blocks. Knowledge of contact routing strategies, queues, and agent configuration etc. Und

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Contract, Third Party

Program Manager

Remote

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4d ago

Payrate: $95.00 - $102.00/hr. Summary: The Post Sales Operations (PSO) group is seeking a highly skilled and motivated Service Readiness Program Manager to join the Service Planning & Strategy team. The Post Sales Operations group oversees customer support operations for all Companys products. The ideal candidate is skilled at leading projects end-to-end, cross-functional collaboration, and operational excellence in customer support and support readiness as well as being able to navigate comple

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Contract

$95 - $102

TELECOMMUNICATIONS CONSULTANT

Tallahassee, Florida

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Today

BRIEF DESCRIPTION OF DUTIES: This position performs senior professional and technical work in the Network Services group, Bureau of Distributed Infrastructure. Under general direction, the position serves as a senior technical resource for the operation, monitoring, and support of the Department of Financial Services telecommunications systems and equipment, including voice, contact center, and mobile services. This position does not require prior experience in every service area. Primary duties

Full-time

70000 - 85000

AWS Connect Engineer - Onsite at Sacramento, CA

Sacramento, California

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4d ago

*US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time. Please send resume with rate expectations. Support the Architect in translating call flow, queue, and routing designs into working AWS Connect configurationsBuild and maintain contact flows, queues, routing profiles, and contact attributes per Architect-approved designsAssist with configuration of Amazon Lex bots and Lambda functions for Conver

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Full-time

Depends on Experience

Data Scientist / Product Data Analyst - (3-5 years exp) $65/hr W2

Hybrid in San Diego, California

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2d ago

Data Analytics Engineer / BI Engineer / Data Engineer We are looking for a hands-on Data Analytics Engineer, BI Engineer, Data Engineer, or Analytics Developer to own and support critical workforce management reporting pipelines and dashboards. This role focuses on maintaining production data products, ensuring reporting reliability, and supporting forecasting and capacity planning operations. What You'll Work On Own production Qlik dashboards and underlying data pipelines Maintain and optimiz

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Contract

$65 - $65

Mortgage Origination Professionals

Indianapolis, Indiana

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17d ago

Job Title: Mortgage Origination Professionals Location: Indianapolis, IN Type: Contract Compensation: $24/hr Work Model: Onsite Hours: 40 hours/week, scheduled between 7:30 AM 6:30 PM ET (8-hour shifts) Security Clearance: Must be able to obtain a Public Trust clearance (includes background + credit check) Responsibilities Respond to inbound questions via phone and email from industry professionals and the public Use a knowledge base and search tools to find accurate answers and provide clear

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Contract

$24.93

Telephony Cloud Engineer 6525375

Remote or Redmond, Washington

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Today

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for

Full-time

USD 50.00 - 77.00 per hour

Genesys Cloud Developer

Charlotte, North Carolina

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23d ago

Primary Talent Partners has a new contract opening for a Genesys Cloud Developer with our large power and utilities client in Charlotte, NC. This is a 12-month contract with a potential for extension. Pay: $69.00 - $79.00/hr;W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment.Candidates must be legally authorized to work in the United States and must be able to sit on Primary Talent Partners W2 without sponsorship. Description: The Digital Voice team is

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Contract

$69 - $79

Program Manager - AI Transformation

Hybrid in West Des Moines, Iowa

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12d ago

A client of Innova Solutions is immediately hiring for a Program Manager - AI Transformation Position Type: Contract Duration: 12+ Months (Strong possibility of extension and potential conversion) Location: Charlotte, NC | Chandler, AZ | Des Moines, IA (Hybrid 3 days onsite /2 days remote) As a Program Manager - AI Transformation, you will: Lead the business execution and operational implementation of AI-driven initiatives across Unsecured Lending Operations (ULO). Translate strategic AI pri

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Contract

Depends on Experience

Enterprise Cloud & Infrastructure Architect

Hybrid in Fairfax, Virginia

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10d ago

Job Title: Enterprise Cloud & Infrastructure Architect Location: Fairfax, VA Type: Contract, multi-year expected Compensation: $80 -100per hour Work Model: Hybrid onsite and remote Hours: 40.0 hours per week Security Clearance:None required Responsibilities Serve as the primary architecture lead for major infrastructure transitions, facility move-outs, workload migrations, and enterprise modernization initiatives. Assess current-state infrastructure, identify capacity and capability gaps, and

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Contract

$80

PrimaryContactCenterRepresentative

Pittsburgh, Pennsylvania

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17d ago

Position Title: Primary Contact Center RepresentativeReports To: Contact Center Supervisor Location: Pittsburgh, PA (North Shore) and Hermitage, PA Must be available to work all shifts including 7:45-5, 9-6, 10-7 or 12-9 including 7:45-5 on weekends. Must be reliable with minimal absences! Must have high volume call center experience!! At least 2 years, recent Mandatory overtime may be required based on business and training needs. Position Overview: This position is responsible for handling a

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Contract

$17 - $25

Product Owner - Contact centre

St. Louis, Missouri

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3d ago

Momento USA is a global technology consulting, talent acquisition and creative development firm that addresses clients most pressing needs and challenges. We currently looking for Network Infrastructure Engineer - Hybrid role - in Madison, NJ | Manhattan, NY | Boston, MA | Aventura, FL | Seattle, WA - Hybrid (3 days in office). Job Title: Product Owner /Manager, Contact Center Modernization (Amazon Connect Migration Healthcare Payer) Location: St. Louis, MO / Dallas, TX / New York, NY- Hybrid

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Third Party, Contract

Depends on Experience

Customer Service/Call Center Representative

New Albany, Ohio

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16d ago

Encore Talent Solutions has partnered with a client in the Northeast Columbus, OH area to identify a Provider Services/Customer Services Representative on a contract opening running through June 2027 (possible extensions/option to hire). This role will be full onsite with normal first shift business hours (M-F 8a-5p ET)Pay rate will be 18.50/hr *WHILE PRIOR EXPERIENCE WITH HEALTHCARE/MEDICAL RECORDS IS DESIRED, IT IS NOT REQUIRED. WE ARE REALLY TARGETING OVERALL CUSTOMER SERVICE CANDIDATES FOR

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Contract

SAP C4 V2 Functional Lead with Utilities Contact Center exp - Remote + Travel - Accenture @ Nisource

Remote

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3d ago

WHO WE ARE: Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago''s Loop. WHAT WE DO: We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA. We service clients in SLED (state/local gov''t & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partne

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Contract, Third Party

Depends on Experience

Support Call Center Agent

Rockville, Maryland

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Today

Software Guidance & Assistance, Inc., (SGA), is searching for a Support Call Center Agent for a CONTRACT assignment with one of our premier Regulatory clients in Rockville, MD. We are seeking 1 full time (40 hours) and 1 part time (20 hours) call center agent to help field calls from investors, registered representatives and other industry professionals. Our Support Center is open Monday-Friday from 8AM to 8PM EST. Hybrid position, required to work 3 days in office and 2 remotely. Responsibilit

Contract

USD 20.00 - 22.00 per hour

Help desk

Harrisburg, Pennsylvania

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Today

The Commonwealth of Pennsylvania has agencies that provide 24/7 services to its citizens. The PM Network Operational Monitoring position will provide first line network technical support to employees and business partners by calling the Enterprise Network Operation Monitoring Network Service Desk outside of regular business hours. This position requires a technical individual with a customer-service-minded approach to dealing with Commonwealth Agency staff and IT teams. The individual will work

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Contract, Third Party

Depends on Experience

HR Call Center

Irving, Texas

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20d ago

My name is Gaurav and I'm a Technical Recruiter at First Tek. We are currently sourcing candidates with the following skills. Kindly forward your resume if interested, do share with your friends and colleagues as well. Job Title: Pre-employment Investigations Associate Location: Irving, TX-- Hybrid Onsite Tuesday and Wednesday Client: American aerospace and defense company Duration: 12 Month Contract Industry: Aerospace Shift: Must be flexible to support multiple time zones Experience: 2 year

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Full-time

Depends on Experience

Inbound Call Center Rep

Indianapolis, Indiana

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19d ago

Agency Interview Type: Phone and in-person Short Description: Must complete a 5-day training on health insurance for people with Medicare. Answers 800 helpline calls and performs other general office duties such as data entry, mailings, and inventory. Must make it in by 8am but in some cases will allow 8:30. Complete Description: OVERVIEW Answer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings

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Contract

$10 - $14